blender 2.91 won't open #85949

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opened 2021-02-24 12:54:12 +01:00 by anonymous person · 22 comments

System Information
Operating system: Windows 10 Pro
Graphics card: NVIDIA GeForce GTX 1660
Driver version: GEFORCE GAME READY DRIVER - WHQL

Blender Version
Broken: 2.91
Worked: 2.79 (but on my old laptop)

I recently got a new pc, after successfully downloading blender I tried to open it and it just shows a black screen with some text on it and then closes quickly. On my previous laptop, I didn't have this issue (I was using 2.79). I have tried blender 2.79, 2.92 and 2.91 - none of them open. Sorry if I am not being very useful, I'm a noob at computers. Any suggestions?

blender_debug_output.txt

**System Information** Operating system: Windows 10 Pro Graphics card: NVIDIA GeForce GTX 1660 Driver version: GEFORCE GAME READY DRIVER - WHQL **Blender Version** Broken: 2.91 Worked: 2.79 (but on my old laptop) I recently got a new pc, after successfully downloading blender I tried to open it and it just shows a black screen with some text on it and then closes quickly. On my previous laptop, I didn't have this issue (I was using 2.79). I have tried blender 2.79, 2.92 and 2.91 - none of them open. Sorry if I am not being very useful, I'm a noob at computers. Any suggestions? [blender_debug_output.txt](https://archive.blender.org/developer/F9835516/blender_debug_output.txt)

Added subscriber: @anonymous

Added subscriber: @anonymous
anonymous person changed title from blender 1.91 won't open to blender 2.91 won't open 2021-02-24 13:02:48 +01:00
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Added subscriber: @ankitm

Added subscriber: @ankitm
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https://docs.blender.org/manual/en/dev/troubleshooting/crash.html
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Added subscriber: @filedescriptor

Added subscriber: @filedescriptor
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Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'
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Could you add your graphics card and driver version to the report? That would be helpful. Thank you.

Could you add your graphics card and driver version to the report? That would be helpful. Thank you.

I'm not able to open the control panel for the nvidia driver, could that be part of the issue?

I'm not able to open the control panel for the nvidia driver, could that be part of the issue?

Not sure if this is needed but here is the crash file blender.crash.txt

Not sure if this is needed but here is the crash file [blender.crash.txt](https://archive.blender.org/developer/F9835538/blender.crash.txt)
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Changed status from 'Needs User Info' to: 'Needs Triage'

Changed status from 'Needs User Info' to: 'Needs Triage'
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Added subscriber: @lichtwerk

Added subscriber: @lichtwerk
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Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'
Member

Please post your Help > Save System Info

Please post your `Help` > `Save System Info`

sorry, what is that?

sorry, what is that?
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In blender, help menu -> save system info will create a text file. That file was asked.

In blender, help menu -> save system info will create a text file. That file was asked.
Member

Added subscriber: @EitanSomething

Added subscriber: @EitanSomething
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In #85949#1134838, @ankitm wrote:
In blender, help menu -> save system info will create a text file. That file was asked.

You will need to run this in the last version of Blender that opens correctly.

> In #85949#1134838, @ankitm wrote: > In blender, help menu -> save system info will create a text file. That file was asked. You will need to run this in the last version of Blender that opens correctly.

I can't open any versions of blender on this pc, only on my old one. Every time I try, it just leaves a black screen and closes.

I can't open any versions of blender on this pc, only on my old one. Every time I try, it just leaves a black screen and closes.

Added subscriber: @rjg

Added subscriber: @rjg

@anonymous Based on the stack trace this appears to be the same issue as #72098.

@anonymous Based on the stack trace this appears to be the same issue as #72098.

Added subscriber: @mano-wii

Added subscriber: @mano-wii

In fact the graphics driver shown in the blender.crash.txt is ig9icd64.dll (which is from Intel and not from NVidia), so I will close it as a duplicate.

In fact the graphics driver shown in the `blender.crash.txt` is `ig9icd64.dll` (which is from Intel and not from NVidia), so I will close it as a duplicate.

Closed as duplicate of #72098

Closed as duplicate of #72098
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Reference: blender/blender#85949
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