Startup crash #87062

Closed
opened 2021-03-30 21:16:31 +02:00 by ALEXANDRE SANTANTONIO DE LYRA · 11 comments

System Information

Operating system: Windows 10
Graphics card:
Display 1: Radeon (TM) RX 470 Graphics
Display 2: Intel(R) HD Grahpics

Processor: Intel(R) Celeron(R) CPU G1820 @ 2.70GHz 2.70 GHz
RAM: 8,00 GB (utilizável: 7,84 GB)
Device ID: D1DCB84E-165B-4ADA-8FA0-B90223F1A9AD
Product ID: 00326-10000-00000-AA190
OS: 64 bits, processor x64
Wacom Tablet: Support for pen

Edition: Windows 10 Home
Version: 20H2
Installed on: ‎29/‎03/‎2021 (I suppose this is the new update)
OS Compliation: 19042.867

Blender Version

Blender 2.92.0 (I just downloaded the newest version yesterday, trying to fix the problem).

Short description of error

Blender crashes immediately on startup.

Exact steps for others to reproduce the error

1) I click the icon.
2) Blender starts up and crashes within 2 or 3 seconds.

This is the blender.crash file:

# Blender 2.92.0, Commit date: 2021-02-24 16:25, Hash 02948a2cab44

# backtrace
Exception Record:

ExceptionCode         : EXCEPTION_ACCESS_VIOLATION
Exception Address     : 0x00007FFC6012A662
Exception Module      : atig6pxx.dll
Exception Flags       : 0x00000000
Exception Parameters  : 0x2
	Parameters[0] : 0x0000000000000000
	Parameters[1] : 0x000000E8E6F42E5C


Stack trace:
atig6pxx.dll        :0x00007FFC6012A662  Symbols not available


Loaded Modules :
0x00007FF697AC0000 2.9.2.0              blender.exe C:\Program Files\Blender Foundation\Blender 2.92\blender.pdb 
0x00007FFC79470000 10.0.19041.844       ntdll.dll  
0x00007FFC791A0000 10.0.19041.804       KERNEL32.DLL  
0x00007FFC76CD0000 10.0.19041.804       KERNELBASE.dll  
0x00007FFC77C20000 10.0.19041.746       USER32.dll  
0x00007FFC772E0000 10.0.19041.867       win32u.dll  
0x00007FFC77B10000 10.0.19041.746       GDI32.dll  
0x00007FFC773C0000 10.0.19041.746       gdi32full.dll  
0x00007FFC76BB0000 10.0.19041.789       msvcp_win.dll  
0x00007FFC77080000 10.0.19041.789       ucrtbase.dll  
0x00007FFC789B0000 10.0.19041.844       SHELL32.dll  
0x00007FFC76C50000 10.0.19041.546       CFGMGR32.dll  
0x00007FFC77EF0000 10.0.19041.546       WS2_32.dll  
0x00007FFC78010000 10.0.19041.746       RPCRT4.dll  
0x00007FFC778E0000 10.0.19041.610       ADVAPI32.dll  
0x00007FFC79100000 7.0.19041.546        msvcrt.dll  
0x00007FFC77E50000 10.0.19041.789       sechost.dll  
0x00007FFC66C50000 2019.9.0.0           tbb.dll  
0x00007FFC491A0000 7.0.0.0              openvdb.dll  
0x00007FFC78820000 10.0.19041.746       ole32.dll  
0x00007FFC57120000 10.0.19041.844       OPENGL32.dll  
0x00007FFC774D0000 10.0.19041.844       combase.dll  
0x00007FFC48D20000 3.7.7150.1013        python37.dll  
0x00007FFC77A90000 10.0.19041.546       PSAPI.DLL  
0x00007FFC78610000 10.0.19041.746       SHLWAPI.dll  
0x00007FFC0C300000 58.54.100.0          avcodec-58.dll  
0x00007FFC77830000 10.0.19041.546       IMM32.dll  
0x00007FFC489E0000 58.29.100.0          avformat-58.dll  
0x00007FFC6AD10000 58.8.100.0           avdevice-58.dll  
0x00007FFC5ED00000 56.31.100.0          avutil-56.dll  
0x00007FFC76CA0000 10.0.19041.662       bcrypt.dll  
0x00007FFC779B0000 10.0.19041.804       OLEAUT32.dll  
0x0000000070440000 1.0.28.0             libsndfile-1.dll  
0x00007FFC60180000 5.5.100.0            swscale-5.dll  
0x00007FFC4EB50000 1.20.1.0             OpenAL32.dll  
0x00007FFC4BA90000 2.0.12.0             SDL2.dll  
0x00007FFC78140000 10.0.19041.844       SETUPAPI.dll  
0x000000006ACC0000                      libgmp-10.dll  
0x00007FFC66CF0000 2019.9.0.0           tbbmalloc_proxy.dll  
0x00007FFC50720000 14.26.28720.3        MSVCP140.dll  
0x00007FFC63C90000 14.26.28720.3        VCRUNTIME140.dll  
0x00007FFC66C40000 14.26.28720.3        VCRUNTIME140_1.dll  
0x00007FFC638C0000 10.0.19041.1         AVIFIL32.dll  
0x00007FFC6A080000 6.10.19041.844       COMCTL32.dll  
0x00007FFC6DD90000 10.0.19041.546       VERSION.dll  
0x00007FFC67750000 10.0.19041.867       dbghelp.dll  
0x00007FFC72670000 10.0.19041.844       GLU32.dll  
0x00007FFC63810000 3.5.100.0            swresample-3.dll  
0x0000000070680000                      libfftw3-3.dll  
0x00007FFC675A0000 10.0.19041.546       Secur32.dll  
0x00007FFC636A0000 10.0.19041.1         AVICAP32.dll  
0x00007FFC6DB70000 10.0.19041.546       WINMM.dll  
0x00007FFC60150000 10.0.19041.1         MSVFW32.dll  
0x00007FFC63560000 2019.9.0.0           tbbmalloc.dll  
0x00007FFC4BA50000 10.0.19041.1         MSACM32.dll  
0x00007FFC53370000 10.0.19041.1         winmmbase.dll  
0x00007FFC76AA0000 10.0.19041.662       SSPICLI.DLL  
0x00007FFC79380000 10.0.19041.746       shcore.dll  
0x00007FFC74BC0000 10.0.19041.546       kernel.appcore.dll  
0x00007FFC74D30000 10.0.19041.844       windows.storage.dll  
0x00007FFC76620000 10.0.19041.662       Wldp.dll  
0x00007FFC74580000 10.0.19041.746       uxtheme.dll  
0x00007FFC76FA0000 10.0.19041.662       bcryptPrimitives.dll  
0x00007FFC76AF0000 10.0.19041.844       profapi.dll  
0x00007FFC77F60000 2001.12.10941.16384  clbcatq.dll  
0x00007FFC6C690000 10.0.19041.789       MMDevApi.dll  
0x00007FFC76960000 10.0.19041.546       DEVOBJ.dll  
0x00007FFC6C840000 10.0.19041.789       AUDIOSES.DLL  
0x00007FFC76580000 10.0.19041.546       powrprof.dll  
0x00007FFC76560000                      UMPDC.dll  
0x00007FFC74650000 10.0.19041.546       resourcepolicyclient.dll  
0x00007FFC79260000 10.0.19041.867       MSCTF.dll  
0x00007FFC58CA0000 10.0.19041.746       dataexchange.dll  
0x00007FFC73140000 10.0.19041.746       d3d11.dll  
0x00007FFC73510000 10.0.19041.746       dcomp.dll  
0x00007FFC75620000 10.0.19041.746       dxgi.dll  
0x00007FFC71B10000 10.0.19041.746       twinapi.appcore.dll  
0x00007FFC703C0000 10.0.19041.844       AppXDeploymentClient.dll  
0x00007FFC60120000 26.20.12028.2        atig6pxx.dll  
 
# Python backtrace
**System Information** Operating system: Windows 10 Graphics card: Display 1: Radeon (TM) RX 470 Graphics Display 2: Intel(R) HD Grahpics Processor: Intel(R) Celeron(R) CPU G1820 @ 2.70GHz 2.70 GHz RAM: 8,00 GB (utilizável: 7,84 GB) Device ID: D1DCB84E-165B-4ADA-8FA0-B90223F1A9AD Product ID: 00326-10000-00000-AA190 OS: 64 bits, processor x64 Wacom Tablet: Support for pen Edition: Windows 10 Home Version: 20H2 Installed on: ‎29/‎03/‎2021 (I suppose this is the new update) OS Compliation: 19042.867 **Blender Version** Blender 2.92.0 (I just downloaded the newest version yesterday, trying to fix the problem). **Short description of error** Blender crashes immediately on startup. **Exact steps for others to reproduce the error** ``` 1) I click the icon. 2) Blender starts up and crashes within 2 or 3 seconds. This is the blender.crash file: # Blender 2.92.0, Commit date: 2021-02-24 16:25, Hash 02948a2cab44 # backtrace Exception Record: ExceptionCode : EXCEPTION_ACCESS_VIOLATION Exception Address : 0x00007FFC6012A662 Exception Module : atig6pxx.dll Exception Flags : 0x00000000 Exception Parameters : 0x2 Parameters[0] : 0x0000000000000000 Parameters[1] : 0x000000E8E6F42E5C Stack trace: atig6pxx.dll :0x00007FFC6012A662 Symbols not available Loaded Modules : 0x00007FF697AC0000 2.9.2.0 blender.exe C:\Program Files\Blender Foundation\Blender 2.92\blender.pdb 0x00007FFC79470000 10.0.19041.844 ntdll.dll 0x00007FFC791A0000 10.0.19041.804 KERNEL32.DLL 0x00007FFC76CD0000 10.0.19041.804 KERNELBASE.dll 0x00007FFC77C20000 10.0.19041.746 USER32.dll 0x00007FFC772E0000 10.0.19041.867 win32u.dll 0x00007FFC77B10000 10.0.19041.746 GDI32.dll 0x00007FFC773C0000 10.0.19041.746 gdi32full.dll 0x00007FFC76BB0000 10.0.19041.789 msvcp_win.dll 0x00007FFC77080000 10.0.19041.789 ucrtbase.dll 0x00007FFC789B0000 10.0.19041.844 SHELL32.dll 0x00007FFC76C50000 10.0.19041.546 CFGMGR32.dll 0x00007FFC77EF0000 10.0.19041.546 WS2_32.dll 0x00007FFC78010000 10.0.19041.746 RPCRT4.dll 0x00007FFC778E0000 10.0.19041.610 ADVAPI32.dll 0x00007FFC79100000 7.0.19041.546 msvcrt.dll 0x00007FFC77E50000 10.0.19041.789 sechost.dll 0x00007FFC66C50000 2019.9.0.0 tbb.dll 0x00007FFC491A0000 7.0.0.0 openvdb.dll 0x00007FFC78820000 10.0.19041.746 ole32.dll 0x00007FFC57120000 10.0.19041.844 OPENGL32.dll 0x00007FFC774D0000 10.0.19041.844 combase.dll 0x00007FFC48D20000 3.7.7150.1013 python37.dll 0x00007FFC77A90000 10.0.19041.546 PSAPI.DLL 0x00007FFC78610000 10.0.19041.746 SHLWAPI.dll 0x00007FFC0C300000 58.54.100.0 avcodec-58.dll 0x00007FFC77830000 10.0.19041.546 IMM32.dll 0x00007FFC489E0000 58.29.100.0 avformat-58.dll 0x00007FFC6AD10000 58.8.100.0 avdevice-58.dll 0x00007FFC5ED00000 56.31.100.0 avutil-56.dll 0x00007FFC76CA0000 10.0.19041.662 bcrypt.dll 0x00007FFC779B0000 10.0.19041.804 OLEAUT32.dll 0x0000000070440000 1.0.28.0 libsndfile-1.dll 0x00007FFC60180000 5.5.100.0 swscale-5.dll 0x00007FFC4EB50000 1.20.1.0 OpenAL32.dll 0x00007FFC4BA90000 2.0.12.0 SDL2.dll 0x00007FFC78140000 10.0.19041.844 SETUPAPI.dll 0x000000006ACC0000 libgmp-10.dll 0x00007FFC66CF0000 2019.9.0.0 tbbmalloc_proxy.dll 0x00007FFC50720000 14.26.28720.3 MSVCP140.dll 0x00007FFC63C90000 14.26.28720.3 VCRUNTIME140.dll 0x00007FFC66C40000 14.26.28720.3 VCRUNTIME140_1.dll 0x00007FFC638C0000 10.0.19041.1 AVIFIL32.dll 0x00007FFC6A080000 6.10.19041.844 COMCTL32.dll 0x00007FFC6DD90000 10.0.19041.546 VERSION.dll 0x00007FFC67750000 10.0.19041.867 dbghelp.dll 0x00007FFC72670000 10.0.19041.844 GLU32.dll 0x00007FFC63810000 3.5.100.0 swresample-3.dll 0x0000000070680000 libfftw3-3.dll 0x00007FFC675A0000 10.0.19041.546 Secur32.dll 0x00007FFC636A0000 10.0.19041.1 AVICAP32.dll 0x00007FFC6DB70000 10.0.19041.546 WINMM.dll 0x00007FFC60150000 10.0.19041.1 MSVFW32.dll 0x00007FFC63560000 2019.9.0.0 tbbmalloc.dll 0x00007FFC4BA50000 10.0.19041.1 MSACM32.dll 0x00007FFC53370000 10.0.19041.1 winmmbase.dll 0x00007FFC76AA0000 10.0.19041.662 SSPICLI.DLL 0x00007FFC79380000 10.0.19041.746 shcore.dll 0x00007FFC74BC0000 10.0.19041.546 kernel.appcore.dll 0x00007FFC74D30000 10.0.19041.844 windows.storage.dll 0x00007FFC76620000 10.0.19041.662 Wldp.dll 0x00007FFC74580000 10.0.19041.746 uxtheme.dll 0x00007FFC76FA0000 10.0.19041.662 bcryptPrimitives.dll 0x00007FFC76AF0000 10.0.19041.844 profapi.dll 0x00007FFC77F60000 2001.12.10941.16384 clbcatq.dll 0x00007FFC6C690000 10.0.19041.789 MMDevApi.dll 0x00007FFC76960000 10.0.19041.546 DEVOBJ.dll 0x00007FFC6C840000 10.0.19041.789 AUDIOSES.DLL 0x00007FFC76580000 10.0.19041.546 powrprof.dll 0x00007FFC76560000 UMPDC.dll 0x00007FFC74650000 10.0.19041.546 resourcepolicyclient.dll 0x00007FFC79260000 10.0.19041.867 MSCTF.dll 0x00007FFC58CA0000 10.0.19041.746 dataexchange.dll 0x00007FFC73140000 10.0.19041.746 d3d11.dll 0x00007FFC73510000 10.0.19041.746 dcomp.dll 0x00007FFC75620000 10.0.19041.746 dxgi.dll 0x00007FFC71B10000 10.0.19041.746 twinapi.appcore.dll 0x00007FFC703C0000 10.0.19041.844 AppXDeploymentClient.dll 0x00007FFC60120000 26.20.12028.2 atig6pxx.dll # Python backtrace ```

Added subscriber: @AlexSanLyra

Added subscriber: @AlexSanLyra
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Added subscriber: @ankitm

Added subscriber: @ankitm
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Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'
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Although AMD + intel reports are rare in the report #72098 (Crash on startup with 2.82 and Intel HD + Windows), you might want to give the suggestions/ workarounds given there a try.
Also, see https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/amd.html#laptops
Let us know what you tried and if it worked.

Although AMD + intel reports are rare in the report #72098 (Crash on startup with 2.82 and Intel HD + Windows), you might want to give the suggestions/ workarounds given there a try. Also, see https://docs.blender.org/manual/en/dev/troubleshooting/gpu/windows/amd.html#laptops Let us know what you tried and if it worked.
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Added subscriber: @PratikPB2123

Added subscriber: @PratikPB2123
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This comment was removed by @PratikPB2123

*This comment was removed by @PratikPB2123*
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Radeon (TM) RX 470 Graphics

@AlexSanLyra , Can you please mention your current graphics driver version. I have the similar issue with version 17.12 then updating the driver fixes for me

> Radeon (TM) RX 470 Graphics @AlexSanLyra , Can you please mention your current graphics driver version. I have the similar issue with version `17.12` then updating the driver fixes for me

I just read your email: [developer.blender.org] [Created] #87062: Startup crash

So, I discovered the problem was indeed on my end... for some reason my GPU is heating up and causing system crashes, even though I have 4 fans installed to cool it down... anyway, each time the PC crashes, the GPU is deactivated. I have to go and reactivate it manually. I have a 2 screens set up and for some reason one only works through the Intel CPU and the other, my wacom, only works on the Radeon GPU. The whole thing seem to be a mess and the PC keeps having issues left and right.

Sorry, for the all the trouble, but as it turned out it had nothing to do with blender. Everything works fine once I reactivate the GPU.

In #87062#1173034, @PratikPB2123 wrote:

Radeon (TM) RX 470 Graphics

@AlexSanLyra , Can you please mention your current graphics driver version. I have the similar issue with version 17.12 then updating the driver fixes for me

I updated the driver to the latest version last week, but as I said, that wasn't the issue. Sorry for the trouble.

I just read your email: [developer.blender.org] [Created] #87062: Startup crash So, I discovered the problem was indeed on my end... for some reason my GPU is heating up and causing system crashes, even though I have 4 fans installed to cool it down... anyway, each time the PC crashes, the GPU is deactivated. I have to go and reactivate it manually. I have a 2 screens set up and for some reason one only works through the Intel CPU and the other, my wacom, only works on the Radeon GPU. The whole thing seem to be a mess and the PC keeps having issues left and right. Sorry, for the all the trouble, but as it turned out it had nothing to do with blender. Everything works fine once I reactivate the GPU. > In #87062#1173034, @PratikPB2123 wrote: >> Radeon (TM) RX 470 Graphics > @AlexSanLyra , Can you please mention your current graphics driver version. I have the similar issue with version `17.12` then updating the driver fixes for me I updated the driver to the latest version last week, but as I said, that wasn't the issue. Sorry for the trouble.
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Changed status from 'Needs User Info' to: 'Archived'

Changed status from 'Needs User Info' to: 'Archived'
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thanks for reporting back.

thanks for reporting back.

Sure thing.

Sure thing.
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Reference: blender/blender#87062
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