Blender Crashing when interacting with the open file dialog #95412

New Issue

Aaron Stone · 2022-02-02T01:17:07+01:00

Aaron Stone commented

2022-02-02 01:17:07 +01:00

System Information
Operating system: Windows 11
Graphics card: 6900 XT

Blender Version
3.0.1 but I also tried 2.93.7 with the same results

Broken: This is my first install of the software
Worked: N/A

Blender starts. If I click on Open file there is a good chance it will crash.

If the open dialog comes up then:

If I click Cancel it crashes.
If I open a directory it crashes
If I open a file it crashes.

blender.crash.txt

**System Information** Operating system: Windows 11 Graphics card: 6900 XT **Blender Version** 3.0.1 but I also tried 2.93.7 with the same results Broken: This is my first install of the software Worked: N/A Blender starts. If I click on Open file there is a good chance it will crash. If the open dialog comes up then: - If I click Cancel it crashes. - If I open a directory it crashes - If I open a file it crashes. ``` ``` [blender.crash.txt](https://archive.blender.org/developer/F12840857/blender.crash.txt)

Aaron Stone commented

2022-02-02 01:17:07 +01:00

Added subscriber: @towlie420

Pratik Borhade commented

2022-02-02 02:27:33 +01:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2022-02-02 02:27:33 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2022-02-02 02:27:33 +01:00

Hi, thanks for the report.
Crash occurred in atio6axx.dll which is AMD OpenGL driver
Upgrading your graphics driver will likely to fix the crash: https://docs.blender.org/manual/en/latest/troubleshooting/gpu/windows/amd.html
Also, I can not reproduce with your provided steps

Operating system : Windows-10-10.0.18362-SP0 64 Bits
Graphics card : AMD Radeon(TM) 535 ATI Technologies .```

Hi, thanks for the report. Crash occurred in atio6axx.dll which is AMD OpenGL driver Upgrading your graphics driver will likely to fix the crash: https://docs.blender.org/manual/en/latest/troubleshooting/gpu/windows/amd.html Also, I can not reproduce with your provided steps ```System Information Operating system : Windows-10-10.0.18362-SP0 64 Bits Graphics card : AMD Radeon(TM) 535 ATI Technologies .```

Aaron Stone commented

2022-02-02 03:29:01 +01:00

Thanks for the quick reply Pratik,

I've already updated the AMD driver. It says I'm up to date.
I also made sure windows update says I'm caught up.
The issue still happens.

Aaron

Thanks for the quick reply Pratik, I've already updated the AMD driver. It says I'm up to date. I also made sure windows update says I'm caught up. The issue still happens. Aaron

Aaron Stone commented

2022-02-02 03:32:54 +01:00

I've reproduced it again and the error changes
Now it's saying ntdll.dll

blender.crash.txt

I've reproduced it again and the error changes Now it's saying ntdll.dll [blender.crash.txt](https://archive.blender.org/developer/F12841015/blender.crash.txt)

Pratik Borhade commented

2022-02-02 06:59:43 +01:00

Hi, can you provide system info file?: {nav Help > Save System Info} (same file will also generate after the crash)
Did you update your GPU driver from device manager? (It always show drivers are latest)

Now it's saying ntdll.dll

Not very sure what causing the crash. Do you have this issue with other softwares or just Blender?
Try repairing the file if it's corrupted: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Hi, can you provide system info file?: {nav Help > Save System Info} (same file will also generate after the crash) Did you update your GPU driver from device manager? (It always show drivers are latest) > Now it's saying ntdll.dll Not very sure what causing the crash. Do you have this issue with other softwares or just Blender? Try repairing the file if it's corrupted: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

Aaron Stone commented

2022-02-02 15:19:04 +01:00

I'd updated the GPU driver from the Radeon Software Suite.
I did try the corrupt file repair. It did find something but the CBS.log's info doesn't really seem to be a relevant file that was repaired.
Expected: {l:32 ml:33 b:65af4e76bde404886b038024fbddd534d5e50205e7065483072d8dd2a6490aad}.
Actual: {l:32 b:cc8bc6700d3f44928b8c7022569beda57ab7971326be21f131498e9456f4c8a4}.
2022-02-02 06:56:42, Info CSI 00000208 [SR] Repairing file ??\C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\mscormmc.dll from store

However, this didn't address the problem either.

This issue also seems to manifest in other ways as well. Sometimes I open Blender and I get flashing a white overlay on the main window and the file menu is transparent over the background when I open it. Although usually I click Open->Cancel to reproduce the crash issue. Also Opening files sometimes does it. Exporting files sometimes does it. I had to try 3 times to get the system-info.txt you'd requested.

I'm also experiencing a problem with Cura however that seems to be a python stack corruption and no other software on the system is crashing. I've tested GPU intensive games, crypto mining, Visual Studio, VPN software, VR. None of these seem to have a problem running. I'm not convinced that the cura issue is related yet but I'm not ruling it out either.system-info.txt

I'd updated the GPU driver from the Radeon Software Suite. I did try the corrupt file repair. It did find something but the CBS.log's info doesn't really seem to be a relevant file that was repaired. Expected: {l:32 ml:33 b:65af4e76bde404886b038024fbddd534d5e50205e7065483072d8dd2a6490aad}. Actual: {l:32 b:cc8bc6700d3f44928b8c7022569beda57ab7971326be21f131498e9456f4c8a4}. 2022-02-02 06:56:42, Info CSI 00000208 [SR] Repairing file \??\C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\\mscormmc.dll from store However, this didn't address the problem either. This issue also seems to manifest in other ways as well. Sometimes I open Blender and I get flashing a white overlay on the main window and the file menu is transparent over the background when I open it. Although usually I click Open->Cancel to reproduce the crash issue. Also Opening files sometimes does it. Exporting files sometimes does it. I had to try 3 times to get the system-info.txt you'd requested. I'm also experiencing a problem with Cura however that seems to be a python stack corruption and no other software on the system is crashing. I've tested GPU intensive games, crypto mining, Visual Studio, VPN software, VR. None of these seem to have a problem running. I'm not convinced that the cura issue is related yet but I'm not ruling it out either.[system-info.txt](https://archive.blender.org/developer/F12841986/system-info.txt)

Aaron Stone commented

2022-02-02 18:58:53 +01:00

I believe I've found a solution:

Uninstalled AMD Software Suite

Uninstalled Graphics Driver Via Device Manager

Windows Initially replaced graphics driver in device manager with Generic Windows Driver but AMD 6900 XT was automatically reinstalled.
Driver Version in Device Manager shows 30.0.13023.1012 10/18/2021

Now Cura and Blender no longer exhibit issues mentioned before

Now I Reinstalled radeon-software-adrenalin-2020-22.1.2-win10-win11-64bit-jan25
Recommended reinstall of Version 22.1.2. (Shows 30.0.14023.3004 1/18/2022 in device manager)
Checked Factory Reset as well

All problems have gone away now.

I believe I've found a solution: Uninstalled AMD Software Suite Uninstalled Graphics Driver Via Device Manager Windows Initially replaced graphics driver in device manager with Generic Windows Driver but AMD 6900 XT was automatically reinstalled. Driver Version in Device Manager shows 30.0.13023.1012 10/18/2021 Now Cura and Blender no longer exhibit issues mentioned before Now I Reinstalled radeon-software-adrenalin-2020-22.1.2-win10-win11-64bit-jan25 Recommended reinstall of Version 22.1.2. (Shows 30.0.14023.3004 1/18/2022 in device manager) Checked Factory Reset as well All problems have gone away now.

Pratik Borhade commented

2022-02-03 02:10:10 +01:00

Changed status from 'Needs User Info' to: 'Resolved'

Pratik Borhade closed this issue

2022-02-03 02:10:10 +01:00

Aaron Stone was assigned by Pratik Borhade

2022-02-03 02:10:10 +01:00

Pratik Borhade commented

2022-02-03 02:10:10 +01:00

Hi, good to know it's now working. Will close the report.
Feel feel free to comment or reopen the report if problem occurs again.
Thanks again for the report!

Hi, good to know it's now working. Will close the report. Feel feel free to comment or reopen the report if problem occurs again. Thanks again for the report!

Parthkumar Rathod commented

2022-03-11 06:37:45 +01:00

Added subscriber: @Wardragon3399

Parthkumar Rathod commented

2022-03-11 06:37:45 +01:00

I facing same issues I using Nvidia Graphics

Aaron Stone commented

2022-03-11 15:22:55 +01:00

I just wanted to add that after some time the issue returned. I don't believe my graphics drivers are set to auto update but I followed my original solution of uninstalling the graphics driver from the device manager (Display Adapters->AMD Raedon RX 6900 XT) and rebooting. Note I did not click the box to remove the driver. Only uninstall.

NOTE: After reboot I did not update the driver again through the Raedon software.

This fixed the problem again. Although note that Device manager still shows (Display Adapters->AMD Raedon RX 6900 XT) so I'm not sure what the Uninstall actually did but now the issue isn't occurring for the time being.

I'm not sure what triggers this behavior but the above seems to be a temporary workaround. The issue always reoccurs. Luckily I only use blender as an occasional hobby and there are other computers running Cura in the house.

I just wanted to add that after some time the issue returned. I don't believe my graphics drivers are set to auto update but I followed my original solution of uninstalling the graphics driver from the device manager (Display Adapters->AMD Raedon RX 6900 XT) and rebooting. Note I did not click the box to remove the driver. Only uninstall. NOTE: After reboot I did not update the driver again through the Raedon software. This fixed the problem again. Although note that Device manager still shows (Display Adapters->AMD Raedon RX 6900 XT) so I'm not sure what the Uninstall actually did but now the issue isn't occurring for the time being. I'm not sure what triggers this behavior but the above seems to be a temporary workaround. The issue always reoccurs. Luckily I only use blender as an occasional hobby and there are other computers running Cura in the house.

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Blender Crashing when interacting with the open file dialog #95412