Long delay opening any window #97140
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Reference: blender/blender#97140
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System Information
Operating system: Windows-10-10.0.19042 64 Bits
Graphics card: Quadro #2000 with Max-Q Design/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 511.79
CPU: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz 2.30 GHz
RAM: 32 GB
**
Blender Version**
Broken: version: 2.8 till 3.1.2, branch: master, commit date: 2022-03-31 17:40, hash:
cc66d1020c
Worked: 2.79 works. blender launches faster and has no issues like described below
Short description of error
Long delay opening any window, switching render modes (eevee to cycles) or open dialog (e.g. open preferences)
Time till splash screen: 02:46 min
Time to open preference dialog: 01:13 min
Time to open other windows or blender dialog´s, all takes nearly 1 min.. e.g. Time for changing render mode eevee to cycles: 01:12 min)
Switching from cycles back to eevee goes without delay.
Using company notebook with mapped network drives and cloud services.
Thought originally it has to do something with network drives, but disconnecting drives does not have any effect.
Maybe company OS image related, or its really the graphics card (opengl).
Using the opengl.dll in blender main folder solves the launching delay, but results in poor fps and laggy performance in viewport.
Exact steps for others to reproduce the errorPlease find attached a sample video which shows step 6 "open preferences dialog delay" in real-time
20220331_slowblender_short.mp4
Step report start:
-delay-
-delay-
**6. Go to Edit -> preferences
-delay-
-delay-
-delay-
-> Cycles is not available! Just "eevee" and "workbench" !
-> cycles is now available
- delay -
Thanks for any help and support.
Added subscriber: @Maker7
Added subscriber: @Harley
Because of your comment about "maybe company OS image related" I'm assuming this is a laptop supplied by your workplace that is set up by them. Can you elaborate a bit more about how this works for you?
Do you log in locally or onto a domain? As in when you log in does it just show your username or is it like COMPANYNAME\username? Or do you do either at different times, like when you are at work versus at home?
Are you a local Administrator on this machine? As in are you able to install any software at will or is this all done by someone else at the workplace?
Is your user profile local or on the network? As in you could take home any laptop from work, log in, and then find your Documents or Desktop is always there for you? Or do your Desktop and Documents folders reside on the laptop but then you must connect to work via some means to get to your Documents (like on a shared drive).
My reason for asking the above is that Blender stores files like your preferences and "startup.blend" in your user profile, specifically in a location like "C:\Users\YourUserName\AppData\Roaming\Blender Foundation\Blender\3.1\config" and the profile itself can be reside on a remote network share, and/or just the "AppData\Roaming" stuff could be remote. In either case you could have delays if these things are unavailable while using Blender.
Another simple test that might narrow things down a bit. While running Blender 3.1, change any editor to Text Editor, then right-click on that editor's header and select "Duplicate Area into New Window". This will either have the same delay that you've reported or it will be the only one without the delay. Either way could help narrow this down. Opening Text Editor in a new window runs very little code besides getting a new OpenGL context to draw onto.
When opening a new window are there any errors or warnings in the System Console? If the system console is not showing select Windows / Toggle System Console to make it visible.
Open up Blender's installation directory and double click on the
blender_debug_gpu.cmd
. This will start Blender in debug mode and create log files. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to this report by clicking on the upload button as shown in the screenshot below.Changed status from 'Needs Triage' to: 'Needs User Info'
Added subscriber: @PratikPB2123
Due to security regulations, I can't share every detail publicly. Please write a personal message.
It is a standard that is maintained the same way in many companies. So login to a Windows domain with username.
Data is in the cloud. Work closely together with IT to install data or change data if needed.
Blender installation path is in default directory and settings are in "C:\User\YourUserName\AppData\Roaming\Blender
Text Editor test:
Ran it as described. No delay!
By the way... didn't know that blender has a text editor too ;)
Open / copy the blender window:
Delay occurred.
Bug report:
What information you´re looking for i´m happy to copy it here.
What irritates me is that Cycles is not active when I start Blender. It´s just eevee..
I have to go through the factory settings first.
Strange.
This was caused by Add-on. For some reason cycles was not enabled while start-up.
Yes, no worries.
This means that almost every part of the file system on the laptop itself is read-only except
for all, or part of, C:\User\YourUserName\ and folders in it.
Since I don't know how you did "Open / copy the blender window" the above is not clear whether this was part of that test or not. I asked you to change any editor to Text Editor, then right-click on that editor's header and select "Duplicate Area into New Window". Did that window pop up without delay? If it opened quickly then this would make this more likely to be related to drive access, while if it opened with the same delay as elsewhere it would seem more likely to be video driver related.
I'm looking for log files. Earlier I asked you to run blender_debug_gpu.cmd and then supply the resulting files. If you are worried about the contents of those files just examine them first.
Outside of that you can also select Window / Save System Info and similarly attach the resulting file.
All blender folders have full read / access rights enabled.
Text editor Test
see video
test.mp4
Help/Save System Info
Nothing jumping out at me from that log, although I think there is a newer video driver available for card.
Unanswered from April 7th:
@Harley thanks for your help. as you can see i´m not an advanced user of blender, when it´s going down to technical stuff. I try to follow your steps. Don´t know if i do everyting right here.
The delay is still existing and also our IT team can´t support here. even with granted admin rights. This is also existing on other of this notebook type. maybe it´s related to its hardware configuration. I don´t know.
As the precision 5550 is not really the best to work in 3D and other creation tools, we might switch system.
System Console shows not any errors or warnings. Opened it with windows / toggle system console. Then right click on layout window -> "duplicate area.."
Issue still exists.
Long delay (>1min) for initializing / opening blender windows on dell precision 5550.
All drivers updated. Tested blender daily from 22nd april.
Does anybody has another idea what else we can do to solve the issue?
It´s a company device like mentioned above.
So is there something like a official installation steps or recommendation from blender dev team how to install blender on such device?
e.g. "avoid cloud based storage"
Everything we tried on our side was not successful. Other CAD based 3d applications have no issue. e.g. FreeCAD.
thanks for help in advance.
Still nothing jumping out at me from the limited information here, but I do think it would be pretty easy to narrow down if I were in your IT department with access to your computer. Confirm Blender works normally in normal circumstances on other computers. Test that computer as local administrator and domain administrator to rule out permissions issues. Local logon, testing only with connected storage, domain logon with local storage, connecting to remote storage one by one to see what causes the issue.
@Harley
Sorry for the late response.
The issues is solved. It took some time to coordinate with the IT department. Finally they found the solution. Guess what it was? It was the virus scanner that caused the 1 minute delay in Blender. Now it works fine on every device.
What I don't get is why the virus scanner was blocking Blender.
Changed status from 'Needs User Info' to: 'Resolved'
Thanks for finding and sharing the exact cause of the issue.
I'll close this report as this is not a bug in Blender. Thanks for the report!