Blender "stops working" on start up after fresh install #42359

New Issue

Kieran Goodson · 2014-10-23T01:49:51+02:00

Kieran Goodson commented

2014-10-23 01:49:51 +02:00

System Information

Windows 7 Ultimate 64 bit OS
i5 4670K 3.4GHz (1150 chipset)
Asus Z87-PLUS motherboard
8GB RAM 1600MHz
Intel HD Graphics 4600 (Haswell)

Blender Version

2.72b Win7 64-bit

Short description of error

Blender "stops working" when I try to open the application for the first time after my first install.
I have searched online and I have subsequently downloaded a microsoft visual c++ 2008 redistributable package.
I already have Python 3.3 installed but the DOS window just said it had found bundled 2.72 python files.

I've unistalled and re-installed in case files were corrupted but had no luck resolving the issue.

Not sure what is wrong

**System Information** Windows 7 Ultimate 64 bit OS i5 4670K 3.4GHz (1150 chipset) Asus Z87-PLUS motherboard 8GB RAM 1600MHz Intel HD Graphics 4600 (Haswell) **Blender Version** 2.72b Win7 64-bit ******Short description of error****** Blender "stops working" when I try to open the application for the first time after my first install. I have searched online and I have subsequently downloaded a microsoft visual c++ 2008 redistributable package. I already have Python 3.3 installed but the DOS window just said it had found bundled 2.72 python files. I've unistalled and re-installed in case files were corrupted but had no luck resolving the issue. Not sure what is wrong ![blender_issue.png](https://archive.blender.org/developer/F119298/blender_issue.png)

Kieran Goodson commented

2014-10-23 01:49:51 +02:00

Changed status to: 'Open'

Kieran Goodson self-assigned this 2014-10-23 01:49:51 +02:00

Kieran Goodson commented

2014-10-23 01:49:51 +02:00

Added subscriber: @APersuasiveTurnip

Antonis Ryakiotakis commented

2014-10-23 15:53:10 +02:00

Added subscribers: @MartijnBerger, @Psy-Fi

Antonis Ryakiotakis commented

2014-10-23 15:53:10 +02:00

@MartijnBerger maybe you know if we require a newer version of C++ redist here?

Might also be caused by old drivers for your graphics card, you could try updating those.

@MartijnBerger maybe you know if we require a newer version of C++ redist here? Might also be caused by old drivers for your graphics card, you could try updating those.

Martijn Berger commented

2014-10-23 15:55:28 +02:00

I already have Python 3.3 installed but the DOS window just said it had found bundled 2.72 python files.

can you check your PYTHONPATH PYTHONHOME or any other python related varibales.

you can open a cmd window and do "set PYTHONPATH" to view then "set PYTHONPATH=" to clear
Then try restarting blender.

I already have Python 3.3 installed but the DOS window just said it had found bundled 2.72 python files. can you check your PYTHONPATH PYTHONHOME or any other python related varibales. you can open a cmd window and do "set PYTHONPATH" to view then "set PYTHONPATH=" to clear Then try restarting blender.

Kieran Goodson commented

2014-10-23 22:11:25 +02:00

I tried doing that and it didn't work.

Just out of curiosity I tried to install the 32-bit version and it has installed and opens perfectly. Despite this, I don't see why the 64 bit version failed to work as I know for sure my system OS and CPU are 64 bit

I tried doing that and it didn't work. Just out of curiosity I tried to install the 32-bit version and it has installed and opens perfectly. Despite this, I don't see why the 64 bit version failed to work as I know for sure my system OS and CPU are 64 bit

Fable Fox commented

2014-10-24 09:16:22 +02:00

Added subscriber: @fablefox

Fable Fox commented

2014-10-24 09:16:22 +02:00

Have you try the zip version of 64 bit blender? Does it worked?

Kieran Goodson was unassigned by Kévin Dietrich

2014-10-24 20:42:17 +02:00

Kévin Dietrich commented

2014-10-24 20:42:17 +02:00

Added subscriber: @kevindietrich

Thomas Dinges commented

2014-10-25 16:42:03 +02:00

Added subscriber: @ThomasDinges

Thomas Dinges commented

2014-10-25 16:42:03 +02:00

You should not use the Visual Studio 2008 redistributable, but the 2013 one. http://www.microsoft.com/en-us/download/details.aspx?id=40784

Also make sure you have all Windows updates (including SP1) installed.

You should not use the Visual Studio 2008 redistributable, but the 2013 one. http://www.microsoft.com/en-us/download/details.aspx?id=40784 Also make sure you have all Windows updates (including SP1) installed.

Sergey Sharybin commented

2014-11-04 15:03:01 +01:00

Added subscriber: @Sergey

Sergey Sharybin commented

2014-11-04 15:03:01 +01:00

You might also try using opengl32,dll from ftp://ftp.blender.org/sergey/softwaregl/ by putting it next to blender.exe in order to see if it helps.

This will switch blender to a fully software opengl mode, eliminating possible bugs in video driver.

You might also try using opengl32,dll from ftp://ftp.blender.org/sergey/softwaregl/ by putting it next to blender.exe in order to see if it helps. This will switch blender to a fully software opengl mode, eliminating possible bugs in video driver.

Sergey Sharybin commented

2014-11-04 15:03:53 +01:00

The issue reported can't be reproduced so far, and has been moved to the BF Blender: Unconfirmed project.
If 2 other people aren't able to redo the bug after 2 weeks, it will be closed.

We appreciate the effort that goes into making bug reports, but to be able to fix bugs we have to be able to redo them.
If there is anything you can provide to help others to reproduce the problem, be sure to include it.

The issue reported can't be reproduced so far, and has been moved to the *BF Blender: Unconfirmed* project. If 2 other people aren't able to redo the bug after 2 weeks, it will be closed. We appreciate the effort that goes into making bug reports, but to be able to fix bugs we have to be able to redo them. If there is anything you can provide to help others to reproduce the problem, be sure to include it.

Matsuiko commented

2014-11-04 15:49:53 +01:00

Added subscriber: @hirokamatsuiko

Matsuiko commented

2014-11-04 15:49:53 +01:00

Can I Ask is that OS fresh install too?
ive encounter also that problem when fresh install of OS windows 7 when i try 32BIT it launches but 64bit it crashes

Your specs
Windows 7 Ultimate 64 bit OS
i5 4670K 3.4GHz (1150 chipset)
Asus Z87-PLUS motherboard
8GB RAM 1600MHz
Intel HD Graphics 4600 (Haswell)

not service pack 1 ?
Solution : try updating to service pack 1 because mine solve the problem by updating

Can I Ask is that OS fresh install too? ive encounter also that problem when fresh install of OS windows 7 when i try 32BIT it launches but 64bit it crashes Your specs Windows 7 Ultimate 64 bit OS i5 4670K 3.4GHz (1150 chipset) Asus Z87-PLUS motherboard 8GB RAM 1600MHz Intel HD Graphics 4600 (Haswell) not service pack 1 ? Solution : try updating to service pack 1 because mine solve the problem by updating

Julian Eisel commented

2014-12-27 15:16:04 +01:00

Added subscriber: @JulianEisel

Julian Eisel commented

2014-12-27 15:16:04 +01:00

Nothing here for almost two months now -> closed! Sry but we have to be strict

Julian Eisel commented

2014-12-27 15:16:19 +01:00

Changed status from 'Open' to: 'Archived'

Julian Eisel closed this issue

2014-12-27 15:16:19 +01:00

Julian Eisel self-assigned this 2014-12-27 15:16:19 +01:00

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Blender "stops working" on start up after fresh install #42359