Blender has stopped working - windows error message on startup. #43115

New Issue

Peter · 2015-01-03T23:31:30+01:00

Peter commented

2015-01-03 23:31:30 +01:00

System Information
Asus Maximus VI Formula
MSI Twinfrozr IV 4GB GTX 770 SLI (6040x1080 + 1920x1200)
Intel Core i7 4770k, (Overclocked) 1.25v, 4.4GHZ, Intel Turbo enabled, hyperthreading enabled. 900MHZ OC
16GB 2133MHZ Corsair Vengeance PRO
XFX ProSeries Black Edition - 1050W PSU
Samsung 840 EVO 250GB x2 (RAID 0) 142 GB avaliable 64KB stripe size
Seagate barracude 2TB 7200 RPM as backup and storage 1,17TB remaining
Windows 7 ULTIMATE 64-bit
Temperatures are not an issue.

Processor does not exceed 54C at 100% load 99% cache usage.
GPU 1 80C 100% load.
GPU 2 70C 100% load

Version
Broken: 2.72b (x64)
Worked: all the versions i have tried haven't worked.

Concurrent issue:
after installing the application, I attempt to start the program by double clicking the desktop icon it creates. upon starting Blender.exe crashes, giving the following error message:

Blender has stopped working
Windows can check online for a solution to the problem.

Check online for a solution and close the program. (Didn't work)
Close the program

Additional Information: >
Problem signature:

Problem Event Name:	APPCRASH
Application Name:	blender-app.exe
Application Version:	2.7.2.0
Application Timestamp:	5446569e
Fault Module Name:	MSVCR120.dll
Fault Module Version:	12.0.21005.1
Fault Module Timestamp:	524f83ff
Exception Code:	c000001d
Exception Offset:	0000000000092bc3
OS Version:	6.1.7600.2.0.0.256.1
Locale ID:	1030
Additional Information 1:	9c5b
Additional Information 2:	9c5b99d1538af1465d6588ee6e30c6d2
Additional Information 3:	ffa6
Additional Information 4:	ffa6c829f7fac5222bb75dc93477b4fc  **

Exact steps for others to reproduce the error
I don't know what causes the error, all i know s what the application tells me, as listed above.

**System Information** Asus Maximus VI Formula MSI Twinfrozr IV 4GB GTX 770 SLI (6040x1080 + 1920x1200) Intel Core i7 4770k, (Overclocked) 1.25v, 4.4GHZ, Intel Turbo enabled, hyperthreading enabled. 900MHZ OC 16GB 2133MHZ Corsair Vengeance PRO XFX ProSeries Black Edition - 1050W PSU Samsung 840 EVO 250GB x2 (RAID 0) 142 GB avaliable 64KB stripe size Seagate barracude 2TB 7200 RPM as backup and storage 1,17TB remaining Windows 7 ULTIMATE 64-bit Temperatures are not an issue. - Processor does not exceed 54C at 100% load 99% cache usage. - GPU 1 80C 100% load. - GPU 2 70C 100% load Version Broken: 2.72b (x64) Worked: all the versions i have tried haven't worked. Concurrent issue: after installing the application, I attempt to start the program by double clicking the desktop icon it creates. [upon starting Blender.exe crashes, giving the following error message: ](http://i.imgur.com/7oWxky7.png) Blender has stopped working Windows can check online for a solution to the problem. - Check online for a solution and close the program. (Didn't work) - Close the program Additional Information: > Problem signature: ``` Problem Event Name: APPCRASH Application Name: blender-app.exe Application Version: 2.7.2.0 Application Timestamp: 5446569e Fault Module Name: MSVCR120.dll Fault Module Version: 12.0.21005.1 Fault Module Timestamp: 524f83ff Exception Code: c000001d Exception Offset: 0000000000092bc3 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1030 Additional Information 1: 9c5b Additional Information 2: 9c5b99d1538af1465d6588ee6e30c6d2 Additional Information 3: ffa6 Additional Information 4: ffa6c829f7fac5222bb75dc93477b4fc ** ``` **Exact steps for others to reproduce the error** I don't know what causes the error, all i know s what the application tells me, as listed above.

Peter commented

2015-01-03 23:31:30 +01:00

Changed status to: 'Open'

Peter commented

2015-01-03 23:31:30 +01:00

Added subscriber: @Shazarakk

Aaron Carlisle commented

2015-01-04 00:02:41 +01:00

Added subscriber: @Blendify

Aaron Carlisle commented

2015-01-04 00:02:41 +01:00

Do you have c++ redistributable 2013
Do you have the newist graphics cards?

Do you have c++ redistributable 2013 Do you have the newist graphics cards?

Aaron Carlisle commented

2015-01-04 00:02:56 +01:00

Sorry drivers

Aaron Carlisle commented

2015-01-04 00:06:13 +01:00

Try using the newest version of Blender from https://builder.blender.org/download/
Try installing the latest drivers manly for your GPU
If you just installed windows 7 make sure you have Visual C++ Redistributable Packages for Visual Studio 2013 link :http://www.microsoft.com/en-us/download/details.aspx?id=40784
look for this file on your computer and upload it to this thread C:\Users\USERNAME\AppData\Local\Temp\blender.crash.txt

use the corresponding file and place it next to blender.exe

Windows 32-bit

http://download.blender.org/ftp/sergey/softwaregl/win32/opengl32.dll

Windows 64-bit

http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll

Try using the newest version of Blender from https://builder.blender.org/download/ Try installing the latest drivers manly for your GPU If you just installed windows 7 make sure you have Visual C++ Redistributable Packages for Visual Studio 2013 link :http://www.microsoft.com/en-us/download/details.aspx?id=40784 look for this file on your computer and upload it to this thread C:\Users\USERNAME\AppData\Local\Temp\blender.crash.txt use the corresponding file and place it next to blender.exe Windows 32-bit http://download.blender.org/ftp/sergey/softwaregl/win32/opengl32.dll Windows 64-bit http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll

Peter commented

2015-01-04 00:23:36 +01:00

i have all the latest drivers ad all prerequisites, including C++
i have also downloaded and tried both opengl32.dll files
it still crashes.

i have all the latest drivers ad all prerequisites, including C++ i have also downloaded and tried both opengl32.dll files it still crashes.

Aaron Carlisle commented

2015-01-04 00:28:08 +01:00

Don't use both the open gl files only th 64 bit one

Aaron Carlisle commented

2015-01-04 00:31:18 +01:00

Please use the test builds

Peter commented

2015-01-04 01:04:48 +01:00

i tried both just in case
and the test builds don't work

i tried both just in case and the test builds don't work

Julian Eisel commented

2015-01-04 01:12:11 +01:00

Added subscriber: @JulianEisel

Julian Eisel commented

2015-01-04 01:12:11 +01:00

@Shazarakk, I'd recommend testing with the ".zip"s rather than the installers. Could you also test if it works if you launch it from the folder instead from the desktop link?

Aaron Carlisle commented

2015-01-04 01:30:37 +01:00

@JulianEisel you know what we need... A blender crash project.

Aaron Carlisle commented

2015-01-04 01:31:51 +01:00

@Shazarakk please try and launch blender using the command line... Command prompt

Peter commented

2015-01-04 02:17:33 +01:00

I have tried both the zip's and the command line, none of them work, (the command line simply says it can't find the specified file

Aaron Carlisle commented

2015-01-04 03:03:04 +01:00

@JulianEisel can you help him

Julian Eisel commented

2015-01-04 03:19:54 +01:00

It looks like you don't have Service Pack 1 installed. It is really important to keep OS + graphics drivers + Blender up-to-date, otherwise issues like this may appear.

Peter commented

2015-01-04 19:09:21 +01:00

@JulianEisel i do have SP 1

Aaron Carlisle commented

2015-01-04 20:25:58 +01:00

@Shazarakk what steps did you take in using the command prompt... did you navigate to the folder with blender.exe

Peter commented

2015-01-06 01:00:22 +01:00

i tries using the direct exicute, when that didn't work i searched furiously for the navigate code, but i couldn't find ti, so i haven't tried that yet no.

Julian Eisel commented

2015-01-06 01:12:20 +01:00

Could you just give us the path to the blender.exe? I'll tell you how to do it then

Peter commented

2015-01-06 17:32:11 +01:00

C:\Users\shazarakk\Desktop\blender-2.73-8a28895-win64

Julian Eisel commented

2015-01-06 18:04:53 +01:00

Okay, so just enter the following commands:

cd /D c:\
cd Users\shazarakk\Desktop\blender-2.73-8a28895-win64
blender.exe

(Wrote this out of my head so no guarantee it works, but it should)

Okay, so just enter the following commands: * cd /D c:\ * cd Users\shazarakk\Desktop\blender-2.73-8a28895-win64 * blender.exe (Wrote this out of my head so no guarantee it works, but it should)

Peter commented

2015-01-06 18:37:02 +01:00

Thank you for the code, but it still crashes

Aaron Carlisle commented

2015-01-06 18:44:00 +01:00

In your description are you saying that your CPU is running at 100% at start up

Julian Eisel commented

2015-01-06 18:53:11 +01:00

@Shazarakk, yes, but the console should now show proper information that could help us. So could you paste that in here?

Peter commented

2015-01-06 18:54:21 +01:00

i never said such a thing, it is averaging out at 6-7% ATM, ( i have about 30 tabs open, two of them being youtube, currently streaming).
I don't know what it is on start up, since my monitoring programs don't boot before the load is released

i never said such a thing, it is averaging out at 6-7% ATM, ( i have about 30 tabs open, two of them being youtube, currently streaming). I don't know what it is on start up, since my monitoring programs don't boot before the load is released

Aaron Carlisle commented

2015-01-06 19:09:53 +01:00

"
Processor does not exceed 54C at 100% load 99% cache usage.
GPU 1 80C 100% load.
GPU 2 70C 100% load

"

" Processor does not exceed 54C at 100% load 99% cache usage. GPU 1 80C 100% load. GPU 2 70C 100% load "

Peter commented

2015-01-08 23:24:31 +01:00

i have a custom loop, unfortunately the gpu waterblocks had a manufacturing issue in them, or took damage later on, so right now they are running on air, while my CPU is running on the equivalent to 8 120mm rads (360mm dual thickness, and 120mm dual thickness, both push/pull) i will get the GPU blocks installed when i clean and refill my loop

Julian Eisel commented

2015-01-12 19:17:34 +01:00

So, this really looks like a duplicate of #42308. The comments in there describe a way that should most likely solve this.

Julian Eisel commented

2015-01-12 19:18:22 +01:00

Closed as duplicate of #42308

Julian Eisel closed this issue

2015-01-12 19:18:22 +01:00

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Blender has stopped working - windows error message on startup. #43115