2.78 user preferences not working #49567

New Issue

Ricky J · 2016-10-04T16:45:01+02:00

Ricky J commented

2016-10-04 16:45:01 +02:00

Win 10 64 bits

2.78 RC1

and buildbot version too

it looks like you cannot get the user preferences anymore
from file menu and also using Ctrl-Atl-U

also there is another empty window open when you start 2.78
not certain if it is console

thanks
happy bl

Win 10 64 bits 2.78 RC1 and buildbot version too it looks like you cannot get the user preferences anymore from file menu and also using Ctrl-Atl-U also there is another empty window open when you start 2.78 not certain if it is console thanks happy bl

Ricky J commented

2016-10-04 16:45:01 +02:00

Changed status to: 'Open'

Ricky J commented

2016-10-04 16:45:01 +02:00

Added subscriber: @rickyblender

Bastien Montagne commented

2016-10-05 08:07:22 +02:00

Added subscriber: @mont29

Bastien Montagne commented

2016-10-05 08:07:22 +02:00

Please:

Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template!
Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker).
Ensure your GPU driver supports at least OpenGL 2.1.
Try to tweak OGL settings in UserPreferences, System tab (open it by changing type of e.g. 3DView in main window, not as new window).
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Attach as text file here the report generated by Help -> System Info (do not paste it directly in comment).
Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment).
Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Please: * Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template! * Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker). * Ensure your GPU driver supports at least OpenGL 2.1. * Try to tweak OGL settings in UserPreferences, System tab (open it by changing type of e.g. 3DView in main window, not as new window). * Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). * **Attach as text file** here the report generated by Help -> System Info (**do not** paste it directly in comment). * Launch Blender from the command line with `-d` option and **attach as text file** here any error printed out in the console (**do not** paste it directly in comment). * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Ricky J commented

2016-10-06 00:54:36 +02:00

system-info.txt

Win 10 the anniversary version the latest Win 10

here is system info

now here is file I did today with latest 2.78
re install today
I pass the test for bad meshes and it is ok

in this file I cannot get the user preferences
from file menu or using
Ctrl-Alt -U

filtrage3.blend

other files seem to be ok

not certain why this bug
may be corrupted file some how
from last 2.78 !

thanks
happy bl

[system-info.txt](https://archive.blender.org/developer/F374444/system-info.txt) Win 10 the anniversary version the latest Win 10 here is system info now here is file I did today with latest 2.78 re install today I pass the test for bad meshes and it is ok in this file I cannot get the user preferences from file menu or using Ctrl-Alt -U [filtrage3.blend](https://archive.blender.org/developer/F374451/filtrage3.blend) other files seem to be ok not certain why this bug may be corrupted file some how from last 2.78 ! thanks happy bl

Bastien Montagne commented

2016-10-06 12:16:29 +02:00

Added subscribers: @JulianEisel, @MikeErwin, @dfelinto

Bastien Montagne commented

2016-10-06 12:16:29 +02:00

That’s because you saved the .blend file with UserPreferences window opened, @JulianEisel iirc we already had that reported? @MikeErwin or @dfelinto maybe you are interested too, bet this is some OGL context issue somehow?

@rickyblender solution is simple, just close that black window and re-open it, and there you go.

That’s because you saved the .blend file with UserPreferences window opened, @JulianEisel iirc we already had that reported? @MikeErwin or @dfelinto maybe you are interested too, bet this is some OGL context issue somehow? @rickyblender solution is simple, just close that black window and re-open it, and there you go.

Vuk Gardašević commented

2016-10-06 14:18:07 +02:00

Added subscriber: @VukGardasevic

Vuk Gardašević commented

2016-10-06 14:18:07 +02:00

This seems similar to #46266.

@rickyblender do you have Region Overlap enabled in User Preferences/System?

This seems similar to #46266. @rickyblender do you have Region Overlap enabled in User Preferences/System?

Ricky J commented

2016-10-07 22:40:46 +02:00

if i start blender from icon on desktop
i cannot even get to the user preferences now!

so cannot tell

is there a script that can print these values ?

but if i open file in folder in most files seems to work fine

and there is not overlap set for existing files!

Thanks
happy bl

if i start blender from icon on desktop i cannot even get to the user preferences now! so cannot tell is there a script that can print these values ? but if i open file in folder in most files seems to work fine and there is not overlap set for existing files! Thanks happy bl

Ricky J commented

2016-10-08 03:41:42 +02:00

here are some more tests

I started Bl from icon on desktop
I get Bl window and an extra window
see image 1
that window is not the console and it is empty

now if I do Ctrl-Alt-U the extra window shows
the user preferences but it is black empty
see second image

I de installed Bl and re installed it
and it is doing the same thing!

thanks
happy bl

here are some more tests I started Bl from icon on desktop I get Bl window and an extra window see image 1 that window is not the console and it is empty now if I do Ctrl-Alt-U the extra window shows the user preferences but it is black empty see second image I de installed Bl and re installed it and it is doing the same thing! thanks happy bl ![zzw1.PNG](https://archive.blender.org/developer/F375329/zzw1.PNG) ![zzw2.PNG](https://archive.blender.org/developer/F375330/zzw2.PNG)

Vuk Gardašević commented

2016-10-09 21:13:21 +02:00

@rickyblender
The problem is in the saved blend file. The individual .blend UI settings are stored in them, so reinstalling Blender doesn't affect it.

@rickyblender The problem is in the saved blend file. The individual .blend UI settings are stored in them, so reinstalling Blender doesn't affect it.

Ricky J commented

2016-10-11 20:29:57 +02:00

how can it be corrected ?
never seen that before !

thanks
happy bl

how can it be corrected ? never seen that before ! thanks happy bl

Joss Smith commented

2016-10-15 12:13:52 +02:00

Added subscriber: @JossSmith

Joss Smith commented

2016-10-15 12:13:52 +02:00

Hi Ricky,

As Vuk Gardašević (lijenstina) pointed out this looks like the same problem as #46266.

Workaround (for a single file):

Open blender
Open the problem file in blender
Find any stray black windows on your task bar and close them.
Resave your blender file.
Close blender

From now on, the file will open OK and you will be able to access settings.

Workaround (if you have the problem from the moment you open blender):

Open blender
Find any stray black windows and close them
File>Save Startup File
Close blender

Next time you open Blender the problem should not occur.

To avoid this problem in future (at least until the issue is fixed), never save a Blend file (or a startup file) whilst you have Blender windows open minimized on your desktop.

Cheers,
J

Hi Ricky, As Vuk Gardašević (lijenstina) pointed out this looks like the same problem as #46266. Workaround (for a single file): - Open blender - Open the problem file in blender - Find any stray black windows on your task bar and close them. - Resave your blender file. - Close blender From now on, the file will open OK and you will be able to access settings. Workaround (if you have the problem from the moment you open blender): - Open blender - Find any stray black windows and close them - File>Save Startup File - Close blender Next time you open Blender the problem should not occur. To avoid this problem in future (at least until the issue is fixed), never save a Blend file (or a startup file) whilst you have Blender windows open minimized on your desktop. Cheers, J

Lukas Tönne commented

2016-12-05 09:30:39 +01:00

Closed as duplicate of #42489

Lukas Tönne closed this issue

2016-12-05 09:30:39 +01:00

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2.78 user preferences not working #49567