Getting error with new version 2.78a 64bit USA.msi & ZIP #50002

New Issue

atek · 2016-11-12T06:56:45+01:00

atek commented

2016-11-12 06:56:45 +01:00

Hi
I have uninstall the older version 2.77 which was working very well. And download the 2.78a 64 bit USA.msi and ZIP. After downloading I installed the 2.78 .msi normal way next next and finish the installation successfully. I got a normal cube i click on the file and as soon as i click the preference bank it shut down and im on my desktop. I have tried 4-5times but the result same. And i have think to do not to go with the file and go with the keyboard but the result same on to desktop. I have notice that when i hold shift+f it did not shutdown but when i hold alt it shutdown i have not use a min also. I have download the zip file also and tried but the result same with that also. I have never problem this way with my older version 2.77a.

I have attach {F397781}2.78a.gif file. In that after the flash screen open. i hold shift+f and pan it did not shutdown. But when i click file and then preference it shutdown

Hi I have uninstall the older version 2.77 which was working very well. And download the 2.78a 64 bit USA.msi and ZIP. After downloading I installed the 2.78 .msi normal way next next and finish the installation successfully. I got a normal cube i click on the file and as soon as i click the preference bank it shut down and im on my desktop. I have tried 4-5times but the result same. And i have think to do not to go with the file and go with the keyboard but the result same on to desktop. I have notice that when i hold shift+f it did not shutdown but when i hold alt it shutdown i have not use a min also. I have download the zip file also and tried but the result same with that also. I have never problem this way with my older version 2.77a. I have attach {[F397781](https://archive.blender.org/developer/F397781/2.78a_error.gif)}2.78a.gif file. In that after the flash screen open. i hold shift+f and pan it did not shutdown. But when i click file and then preference it shutdown ![2.78a error.gif](https://archive.blender.org/developer/F397779/2.78a_error.gif)

atek commented

2016-11-12 06:56:45 +01:00

Changed status to: 'Open'

atek commented

2016-11-12 06:56:45 +01:00

Added subscriber: @atek

atek commented

2016-11-12 10:52:27 +01:00

@ bastien montagne (mont29) may i know the reason why its shutdown. In the previous versions 2.77a it never shutdown. I have notices holding shift key it not shutdown but when pressed alt key it shutdown.

Aaron Carlisle commented

2016-11-16 03:47:48 +01:00

Added subscriber: @Blendify

Aaron Carlisle commented

2016-11-16 03:47:48 +01:00

Please:

Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template!
Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker).
Try to disable any running antivirus.
Ensure you have no python executable available in your %path% envvar.
Try to re-download and re-install Blender.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment).
Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Please: * Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template! * Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker). * Try to disable any running antivirus. * Ensure you have no python executable available in your %path% envvar. * Try to re-download and re-install Blender. * Try the latest build from [our buildbot](https://builder.blender.org/download). * Try to start Blender in factory settings (`--factory-startup` commandline option) (this will ensure whether this is a userpref or addon issue or not). * Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). * Launch Blender from the command line with `-d` option and **attach as text file** here any error printed out in the console (**do not** paste it directly in comment). * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

atek commented

2016-11-16 08:14:57 +01:00

Thanks for your reply
I have download both zip file (official and the experimental)
The all above steps did not work for me but im really thanks that the last step really work for me.

I have download both the zip file and gone step by step.
But after copying the .dll file in the official folder .exe and it work and 1st i was thinking when it close in middle i was afraid. But at 30min non stop i work without error or shutting down. I was happy then.

Thanks for effort u have taken and plz keep it up the service

Thanks for your reply I have download both zip file (official and the experimental) The all above steps did not work for me but im really thanks that the last step really work for me. I have download both the zip file and gone step by step. But after copying the .dll file in the official folder .exe and it work and 1st i was thinking when it close in middle i was afraid. But at 30min non stop i work without error or shutting down. I was happy then. Thanks for effort u have taken and plz keep it up the service

Aaron Carlisle commented

2016-11-16 14:39:22 +01:00

Changed status from 'Open' to: 'Archived'

Aaron Carlisle closed this issue

2016-11-16 14:39:22 +01:00

Aaron Carlisle self-assigned this 2016-11-16 14:39:22 +01:00

Aaron Carlisle commented

2016-11-16 14:39:22 +01:00

Ok, this means that there is something wrong with either your OS or GPU/Driver.
The dll-file is not a permanent solution but make sure you have Windows 7 service pack 1 and your GPU drivers are at the latest version.

Ok, this means that there is something wrong with either your OS or GPU/Driver. The dll-file is not a permanent solution but make sure you have Windows 7 service pack 1 and your GPU drivers are at the latest version.

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Getting error with new version 2.78a 64bit USA.msi & ZIP #50002