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Getting error with new version 2.78a 64bit USA.msi & ZIP
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I have uninstall the older version 2.77 which was working very well. And download the 2.78a 64 bit USA.msi and ZIP. After downloading I installed the 2.78 .msi normal way next next and finish the installation successfully. I got a normal cube i click on the file and as soon as i click the preference bank it shut down and im on my desktop. I have tried 4-5times but the result same. And i have think to do not to go with the file and go with the keyboard but the result same on to desktop. I have notice that when i hold shift+f it did not shutdown but when i hold alt it shutdown i have not use a min also. I have download the zip file also and tried but the result same with that also. I have never problem this way with my older version 2.77a.

I have attach {F397781}2.78a.gif file. In that after the flash screen open. i hold shift+f and pan it did not shutdown. But when i click file and then preference it shutdown



Event Timeline

Bastien Montagne (mont29) raised the priority of this task from Confirmed, High to Needs Triage by Developer.Nov 12 2016, 9:36 AM

@ bastien montagne (mont29) may i know the reason why its shutdown. In the previous versions 2.77a it never shutdown. I have notices holding shift key it not shutdown but when pressed alt key it shutdown.


  • Give us your exact Blender, OS and GPU (including drivers) versions, as requested in the template!
  • Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker).
  • Try to disable any running antivirus.
  • Ensure you have no python executable available in your %path% envvar.
  • Try to re-download and re-install Blender.
  • Try the latest build from our buildbot.
  • Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
  • Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
  • Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment).
  • Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).
Aaron Carlisle (Blendify) lowered the priority of this task from Needs Triage by Developer to Needs Information from User.Nov 16 2016, 3:48 AM

Thanks for your reply
I have download both zip file (official and the experimental)
The all above steps did not work for me but im really thanks that the last step really work for me.

I have download both the zip file and gone step by step.
But after copying the .dll file in the official folder .exe and it work and 1st i was thinking when it close in middle i was afraid. But at 30min non stop i work without error or shutting down. I was happy then.

Thanks for effort u have taken and plz keep it up the service

Aaron Carlisle (Blendify) claimed this task.

Ok, this means that there is something wrong with either your OS or GPU/Driver.
The dll-file is not a permanent solution but make sure you have Windows 7 service pack 1 and your GPU drivers are at the latest version.