Crashing with 2.78 on both official & Steam version on startup #51161

New Issue

Nick · 2017-04-10T05:13:22+02:00

Nick commented

2017-04-10 05:13:22 +02:00

System Information
OS: Windows 8.1
Graphics Card: Intel HD Graphics (friend has integrated version, and it works on his part.)

Blender Version
Version 2.78, both normal & Steam version, using 64-bit on normal.

Whenever I click "Launch" on Steam or start it directly from the .exe (normal), it opens a command prompt, then closes after 1 second. Afterwards, it opens Blender, but it's just a gray screen with no direction or any composition of what to do. It stops responding after a bit, then crashes entirely with no info on why it crashed. When I check what the command prompt says, it says C:\Program Files\Blender Foundation\Blender>blender.exe

found bundled python: C:\Program Files\Blender Foundation\Blender\2.78\python\

Error: EXCEPTION_IN_PAGE_ERROR

There is no known way to reproduce it. I've been speaking with some of the users on a Blender Discord. This was the only place that they thought I should post to get help.

Devs, if I wasted your time, I'm sorry, but there's no one better to ask than the ones who made Blender.

**System Information** OS: Windows 8.1 Graphics Card: Intel HD Graphics (friend has integrated version, and it works on his part.) **Blender Version** Version 2.78, both normal & Steam version, using 64-bit on normal. Whenever I click "Launch" on Steam or start it directly from the .exe (normal), it opens a command prompt, then closes after 1 second. Afterwards, it opens Blender, but it's just a gray screen with no direction or any composition of what to do. It stops responding after a bit, then crashes entirely with no info on why it crashed. When I check what the command prompt says, it says C:\Program Files\Blender Foundation\Blender>blender.exe found bundled python: C:\Program Files\Blender Foundation\Blender\2.78\python\ Error: EXCEPTION_IN_PAGE_ERROR There is no known way to reproduce it. I've been speaking with some of the users on a Blender Discord. This was the only place that they thought I should post to get help. Devs, if I wasted your time, I'm sorry, but there's no one better to ask than the ones who made Blender.

Nick commented

2017-04-10 05:13:22 +02:00

Changed status to: 'Open'

Nick commented

2017-04-10 05:13:22 +02:00

Added subscriber: @ZM

Aaron Carlisle commented

2017-04-10 05:24:15 +02:00

Added subscriber: @Blendify

Aaron Carlisle commented

2017-04-10 05:24:15 +02:00

Not much we can do here. Some things to try:

Uninstall and re-install blender. (Also try a zip version)
Make sure your OS and drivers are up to date.

Not much we can do here. Some things to try: - Uninstall and re-install blender. (Also try a zip version) - Make sure your OS and drivers are up to date.

Nick commented

2017-04-10 05:29:47 +02:00

In #51161#426867, @Blendify wrote:
Not much we can do here. Some things to try:

Uninstall and re-install blender. (Also try a zip version)

Make sure your OS and drivers are up to date.

Sadly, already tried what was stated above. Maybe another dev could come around and know some ways of fixing?

> In #51161#426867, @Blendify wrote: > Not much we can do here. Some things to try: > > - Uninstall and re-install blender. (Also try a zip version) > - Make sure your OS and drivers are up to date. Sadly, already tried what was stated above. Maybe another dev could come around and know some ways of fixing?

Ray molenkamp commented

2017-04-10 07:22:00 +02:00

Added subscriber: @LazyDodo

Ray molenkamp commented

2017-04-10 07:22:00 +02:00

EXCEPTION_IN_PAGE_ERROR tend to be hardware malfunctions, failing drive, bad ram, overheating cpu etc, it's not a fault in blender or something we can fix.

Sybren A. Stüvel commented

2017-04-12 10:16:56 +02:00

Added subscriber: @dr.sybren

Sybren A. Stüvel commented

2017-04-12 10:16:56 +02:00

With such possibly hardware-related crashes I would recommend checking your memory with memtest86+. It doesn't always have to be a memory issue, but memory errors are tricky to diagnose yet very easy to test for.

With such possibly hardware-related crashes I would recommend checking your memory with [memtest86+](http://www.memtest.org/). It doesn't always have to be a memory issue, but memory errors are tricky to diagnose yet very easy to test for.

Aaron Carlisle commented

2017-04-21 20:43:49 +02:00

Changed status from 'Open' to: 'Archived'

Aaron Carlisle closed this issue

2017-04-21 20:43:49 +02:00

Aaron Carlisle self-assigned this 2017-04-21 20:43:49 +02:00

Aaron Carlisle commented

2017-04-21 20:43:49 +02:00

I am going to close this because this is a hardware issue and therefore not something we can solve.

Sign in to join this conversation.

No Label

Download

What's New

Blender Studio

Manual

Developers Blog

Documentation

Benchmark

Blender Conference

Development Fund

One-time Donations

Crashing with 2.78 on both official & Steam version on startup #51161