Aero 15 laptop and "Warning! Legacy WGL is unable to select between different OpenGL versions" #52200

Closed
opened 2017-07-27 14:19:54 +02:00 by Dan Kâ · 14 comments

System Information
Gigabyte Aero 15 notebook
Windows 10 (1607)
Intel HD 630 (OpenGL version 4.4)
GeForce GTX1060

Blender Version
Broken: 2.78c portable

Short description of error
Starting "blender.exe", a command prompt window opens showing:

AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 48000hz instead
Warning! Using result of ChoosePixelFormat.
Warning! Using result of ChoosePixelFormat.
Warning! Legacy WGL is unable to select between OpenGL versions.

Another pop-up window shows up complaining that my system does not use 3d hardware acceleration and does not support OpenGL 2.1
I click "ok". All windows close. Blender does not start.

Exact steps for others to reproduce the error

  • Download Blender 2.78c zip/portable
  • unzip
  • find "blender.exe" and run it.
**System Information** Gigabyte Aero 15 notebook Windows 10 (1607) Intel HD 630 (OpenGL version 4.4) GeForce GTX1060 **Blender Version** Broken: 2.78c portable **Short description of error** Starting "blender.exe", a command prompt window opens showing: > AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 48000hz instead > Warning! Using result of ChoosePixelFormat. > Warning! Using result of ChoosePixelFormat. > Warning! Legacy WGL is unable to select between OpenGL versions. Another pop-up window shows up complaining that my system does not use 3d hardware acceleration and does not support OpenGL 2.1 I click "ok". All windows close. Blender does not start. **Exact steps for others to reproduce the error** - Download Blender 2.78c zip/portable - unzip - find "blender.exe" and run it.
Author

Changed status to: 'Open'

Changed status to: 'Open'
Author

Added subscriber: @TheOtherDaniel

Added subscriber: @TheOtherDaniel
Author

CaptureBlenderOpenGL.PNG
Screenshot of said "pop-up window"

![CaptureBlenderOpenGL.PNG](https://archive.blender.org/developer/F680779/CaptureBlenderOpenGL.PNG) Screenshot of said "pop-up window"
Author

CaptureIntelGraphics.PNG
Aero 15 system properties as identified by Intel HD Control Panel.

Asserts OpenGL 4.4 support.

![CaptureIntelGraphics.PNG](https://archive.blender.org/developer/F680784/CaptureIntelGraphics.PNG) Aero 15 system properties as identified by Intel HD Control Panel. Asserts OpenGL 4.4 support.
Author

Workaround:
Run blender.exe while explicitly choosing the dedicated graphics processor.

Start "blender.exe" by right-clicking it and then in the context menu select "Mit Grafikprozessor ausführen" and "NVIDIA Hochleistungsprozessor" (don't know how that reads in English version of the driver).

**Workaround**: Run blender.exe while explicitly choosing the dedicated graphics processor. Start "blender.exe" by right-clicking it and then in the context menu select "Mit Grafikprozessor ausführen" and "NVIDIA Hochleistungsprozessor" (don't know how that reads in English version of the driver).
Dan Kâ changed title from New notebook and "Warning! Legacy WGL is unable to select between different OpenGL versions" to Aero 15 laptop and "Warning! Legacy WGL is unable to select between different OpenGL versions" 2017-07-27 14:33:03 +02:00

Added subscriber: @fablefox

Added subscriber: @fablefox

I'll leave it to developer to confirm and close this bug report, but it seems that it's a Windows 10 issue.

https://forum.kicad.info/t/opengl-2-1-or-higher-is-required-on-windows-10/1299

As seen on this bug report: #48353

I'll leave it to developer to confirm and close this bug report, but it seems that it's a Windows 10 issue. https://forum.kicad.info/t/opengl-2-1-or-higher-is-required-on-windows-10/1299 As seen on this bug report: #48353

I think from the internet that I read, it's an issue with your Intel HD 360 driver, which is why Blender works with NVidia GeForce.

Looking at your HD 630 image, it seems that the driver is quite old compared to latest download at Intel website. Try updating the Intel HD 630 driver.

I think from the internet that I read, it's an issue with your Intel HD 360 driver, which is why Blender works with NVidia GeForce. Looking at your HD 630 image, it seems that the driver is quite old compared to latest download at Intel website. Try updating the Intel HD 630 driver.
Author

In #52200#448391, @fablefox wrote:
I think from the internet that I read, it's an issue with your Intel HD 360 driver, which is why Blender works with NVidia GeForce.

Looking at your HD 630 image, it seems that the driver is quite old compared to latest download at Intel website. Try updating the Intel HD 630 driver.

Thanks for the information, Fable Fox.

As you are mentioning the driver situation:

My current Intel HD 630 graphics driver (version 22.20.16.4708) is the latest driver offered by Gigabyte for my notebook (via Gigabyte Smart Update tool).

Intel offers HD 630 drivers here:
https://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-7th-generation-intel-processors/intel-hd-graphics-630.html
however, I cannot clearly relate the version numbers given on this page, e.g., 15.46.02.4729 (July 2017) or 15.45.19.4678 (May 2017) to the version number above. Assuming that the last 4 digits are significant for the build release, then my driver is not older than May 2017. I wouldn't consider this quite old.

Out of curiosity, how did you conclude that my driver is "quite old"?

> In #52200#448391, @fablefox wrote: > I think from the internet that I read, it's an issue with your Intel HD 360 driver, which is why Blender works with NVidia GeForce. > > Looking at your HD 630 image, it seems that the driver is quite old compared to latest download at Intel website. Try updating the Intel HD 630 driver. Thanks for the information, Fable Fox. As you are mentioning the driver situation: My current Intel HD 630 graphics driver (version 22.20.16.**4708**) is the latest driver offered by Gigabyte for my notebook (via Gigabyte Smart Update tool). Intel offers HD 630 drivers here: https://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-7th-generation-intel-processors/intel-hd-graphics-630.html however, I cannot clearly relate the version numbers given on this page, e.g., 15.46.02.**4729** (July 2017) or 15.45.19.**4678** (May 2017) to the version number above. Assuming that the last 4 digits are significant for the build release, then my driver is not older than May 2017. I wouldn't consider this quite old. Out of curiosity, how did you conclude that my driver is "quite old"?
Member

Added subscriber: @Blendify

Added subscriber: @Blendify
Member

A general rule of thumb is do not use drivers distributed by the computer manufacturer, always get them from the source, especially for gpu drivers. Try this and see if it fixes the issue.

A general rule of thumb is do not use drivers distributed by the computer manufacturer, always get them from the source, especially for gpu drivers. Try this and see if it fixes the issue.

@TheOtherDaniel I went to https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 and look at the list by clicking show more. They have release stable driver several times from 2/3/2017 all the way to 7/11/2017 and I couldn't find your version, I also can't go way older than that date.

Regarding "old", there is a reason why Intel release a stable driver on July 2017. Just like Blender a, b, and c releases, sometimes its to fix problem. For some IT tech like me, if there is issue with something, and there is already a new stable release, we consider the past as "old". Its the term we use.

Hope that helps. As Blendify said, going to the source and downloading the latest is a good idea if there is problems.

@TheOtherDaniel I went to https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 and look at the list by clicking show more. They have release stable driver several times from 2/3/2017 all the way to 7/11/2017 and I couldn't find your version, I also can't go way older than that date. Regarding "old", there is a reason why Intel release a stable driver on July 2017. Just like Blender a, b, and c releases, sometimes its to fix problem. For some IT tech like me, if there is issue with something, and there is already a new stable release, we consider the past as "old". Its the term we use. Hope that helps. As Blendify said, going to the source and downloading the latest is a good idea if there is problems.

Changed status from 'Open' to: 'Archived'

Changed status from 'Open' to: 'Archived'
Fable Fox self-assigned this 2017-08-05 12:23:37 +02:00

More than a week passed without update after advised to update driver.

Due to the tracker policy, archiving until the required additional information is provided, if the driver update proved successful .

More than a week passed without update after advised to update driver. Due to the tracker policy, archiving until the required additional information is provided, if the driver update proved successful .
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Reference: blender/blender#52200
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