Can't able to start blender #52691

New Issue

wilson christian · 2017-09-09T21:31:22+02:00

wilson christian commented

2017-09-09 21:31:22 +02:00

Hello Sir,

I have Intel Core I5 - 4440 CPU with 3.10 GHz, 8 GB ram installed, Windows 7 - 64 bit OS and NVidea graphics card 2GB

I have started to learn blender recently and installed previous version before and it;s work very well but I installed latest version of blender yesterday and it's going crash at the starting.

I double click and start software and after 2 sec. delay some error display on blender's black screen startup.

I attached screen shot of that error message with this.

Please help me to solve this out.

Thanks,

Wilson Christian

Hello Sir, I have Intel Core I5 - 4440 CPU with 3.10 GHz, 8 GB ram installed, Windows 7 - 64 bit OS and NVidea graphics card 2GB I have started to learn blender recently and installed previous version before and it;s work very well but I installed latest version of blender yesterday and it's going crash at the starting. I double click and start software and after 2 sec. delay some error display on blender's black screen startup. I attached screen shot of that error message with this. Please help me to solve this out. Thanks, Wilson Christian ![error.png](https://archive.blender.org/developer/F782446/error.png)

wilson christian commented

2017-09-09 21:31:22 +02:00

Changed status to: 'Open'

wilson christian commented

2017-09-09 21:31:22 +02:00

Added subscriber: @wilboy

Vuk Gardašević commented

2017-09-09 22:37:55 +02:00

Added subscriber: @VukGardasevic

Vuk Gardašević commented

2017-09-09 22:37:55 +02:00

Concerning the warning in the console - it is harmless and it comes from the Audaspace library.
To make it not show anymore go to File > User Preferences > System. Find the Sound label on the left and under it the Sample Rate drop down menu. In your case, pick 192 kHz and press the Save User Settings button at the bottom.

The issue is not related to that but to Blender hanging on startup. To do some troubleshooting:

Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker).
Try to disable any running antivirus.
Ensure you have no python executable available in your %path% envvar.
Try to re-download and re-install Blender.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment).
Try to run Blender through Software OpenGL, this will be much slower however, if everything works then it means that the bug is spefic for your GPU/Driver and you should report the bug to your GPU vendor instead.
On Linux/macOS, Official releases come with blender-softwaregl
On MS-Windows: Download this dll and copying it so its located in the same directory as 'blender.exe' and run Blender normally.

Concerning the warning in the console - it is harmless and it comes from the Audaspace library. To make it not show anymore go to `File > User Preferences > System`. Find the Sound label on the left and under it the` Sample Rate` drop down menu. In your case, pick 192 kHz and press the Save User Settings button at the bottom. ![how_to_change_sample_rate.jpg](https://archive.blender.org/developer/F415182/how_to_change_sample_rate.jpg) The issue is not related to that but to Blender hanging on startup. To do some troubleshooting: - Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker). - Try to disable any running antivirus. - Ensure you have no python executable available in your %path% envvar. - Try to re-download and re-install Blender. - Try the latest build from our buildbot. - Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not). - Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). - Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment). - Try to run Blender through Software OpenGL, this will be much slower however, if everything works then it means that the bug is spefic for your GPU/Driver and you should report the bug to your GPU vendor instead. - On Linux/macOS, Official releases come with blender-softwaregl - On MS-Windows: Download [this dll ](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) and copying it so its located in the same directory as 'blender.exe' and run Blender normally.

Joshua Leung commented

2017-09-11 08:50:48 +02:00

Added subscriber: @JoshuaLeung

Joshua Leung commented

2017-09-11 08:50:48 +02:00

In addition to the troubleshooting steps mentioned by @VukGardasevic, have you tried posting/searching on any forums (e.g. StackExchange - https://blender.stackexchange.com/) to see if any of the tips mentioned there help?

wilson christian commented

2017-09-12 12:34:36 +02:00

In #52691#458017, @VukGardasevic wrote:
Concerning the warning in the console - it is harmless and it comes from the Audaspace library.
To make it not show anymore go to File > User Preferences > System. Find the Sound label on the left and under it the Sample Rate drop down menu. In your case, pick 192 kHz and press the Save User Settings button at the bottom.

The issue is not related to that but to Blender hanging on startup. To do some troubleshooting:

Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker).

Try to disable any running antivirus.

Ensure you have no python executable available in your %path% envvar.

Try to re-download and re-install Blender.

Try the latest build from our buildbot.

Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).

Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).

Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment).

Try to run Blender through Software OpenGL, this will be much slower however, if everything works then it means that the bug is spefic for your GPU/Driver and you should report the bug to your GPU vendor instead.

On Linux/macOS, Official releases come with blender-softwaregl

On MS-Windows: Download this dll and copying it so its located in the same directory as 'blender.exe' and run Blender normally.

Hello sir,

actually I have no experience regarding developing terms. Can you suggest me in brief like where I should go to change those setting.

for example : "Ensure you have no python executable available in your %path% envvar." where I can found setting related to this ??

> In #52691#458017, @VukGardasevic wrote: > Concerning the warning in the console - it is harmless and it comes from the Audaspace library. > To make it not show anymore go to `File > User Preferences > System`. Find the Sound label on the left and under it the` Sample Rate` drop down menu. In your case, pick 192 kHz and press the Save User Settings button at the bottom. > > ![how_to_change_sample_rate.jpg](https://archive.blender.org/developer/F415182/how_to_change_sample_rate.jpg) > > The issue is not related to that but to Blender hanging on startup. To do some troubleshooting: > > - Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker). > - Try to disable any running antivirus. > - Ensure you have no python executable available in your %path% envvar. > - Try to re-download and re-install Blender. > - Try the latest build from our buildbot. > - Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not). > - Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). > - Launch Blender from the command line with -d option and attach as text file here any error printed out in the console (do not paste it directly in comment). > - Try to run Blender through Software OpenGL, this will be much slower however, if everything works then it means that the bug is spefic for your GPU/Driver and you should report the bug to your GPU vendor instead. > - On Linux/macOS, Official releases come with blender-softwaregl > - On MS-Windows: Download [this dll ](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) and copying it so its located in the same directory as 'blender.exe' and run Blender normally. Hello sir, actually I have no experience regarding developing terms. Can you suggest me in brief like where I should go to change those setting. for example : "Ensure you have no python executable available in your %path% envvar." where I can found setting related to this ??

Vuk Gardašević commented

2017-09-19 15:23:59 +02:00

Sorry for the late response.
It is related to setting on Windows using Advanced System Settings > Environment variables setting so the command line executable can be executed easily.

That is a more advanced problem that can show up - for instance on developer / coder machines, so you can disregard that one.

Most likely concentrate on GPU drivers so try the:

On MS-Windows: Download this dll and copying it so its located in the same directory as 'blender.exe' and run Blender normally.

That one will bypass the GPU completely and render everything on the CPU. Blender will be slow, but if it shows up it points out to a GPU driver problem.

Sorry for the late response. It is related to setting on Windows using Advanced System Settings > Environment variables setting so the command line executable can be executed easily. That is a more advanced problem that can show up - for instance on developer / coder machines, so you can disregard that one. Most likely concentrate on GPU drivers so try the: > - On MS-Windows: Download [this dll ](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) and copying it so its located in the same directory as 'blender.exe' and run Blender normally. That one will bypass the GPU completely and render everything on the CPU. Blender will be slow, but if it shows up it points out to a GPU driver problem.

Vuk Gardašević commented

2017-09-28 19:42:15 +02:00

Changed status from 'Open' to: 'Archived'

Vuk Gardašević closed this issue

2017-09-28 19:42:15 +02:00

Vuk Gardašević self-assigned this 2017-09-28 19:42:15 +02:00

Vuk Gardašević commented

2017-09-28 19:42:15 +02:00

More than a week passed without a reply.

Due to the tracker policy, archiving until the required additional information / data is provided.

More than a week passed without a reply. Due to the tracker policy, archiving until the required additional information / data is provided.

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Can't able to start blender #52691