EXception_in_page_error when start blender #53000

New Issue

Abdullah Amr · 2017-10-05T09:26:41+02:00

Abdullah Amr commented

2017-10-05 09:26:41 +02:00

System Information
Operating system and graphics card
OS windows 10 PRO x64 bit latest update
Nvidia 2gb GTX 770
ram 8gb
CPU I5 4460k

Blender Version
2.79 official

Short description of error
when I run blender.exe the command prompt shows up then disappear soon before I get to read the content
then blender stop responding and closes before showing the UI just a grey empty screen

when I try to run blender.exe in the cmd
I get this error
EXCEPTION_IN_PAGE_ERROR

I had this error 2 days ago it was working just fine before then
I didn't do any changes to the system the last week just windows update

**System Information** Operating system and graphics card OS windows 10 PRO x64 bit latest update Nvidia 2gb GTX 770 ram 8gb CPU I5 4460k **Blender Version** 2.79 official **Short description of error** when I run blender.exe the command prompt shows up then disappear soon before I get to read the content then blender stop responding and closes before showing the UI just a grey empty screen when I try to run blender.exe in the cmd I get this error EXCEPTION_IN_PAGE_ERROR I had this error 2 days ago it was working just fine before then I didn't do any changes to the system the last week just windows update

Abdullah Amr commented

2017-10-05 09:26:41 +02:00

Changed status to: 'Open'

Abdullah Amr commented

2017-10-05 09:26:41 +02:00

Added subscriber: @AbdullahAmr

Sergey Sharybin commented

2017-10-05 12:13:21 +02:00

Added subscribers: @LazyDodo, @Sergey

Ray molenkamp was assigned by Sergey Sharybin

2017-10-05 12:13:21 +02:00

Sergey Sharybin commented

2017-10-05 12:13:21 +02:00

@AbdullahAmr, if Blender worked before Windows updates and after updates stopped working, it's indicating the updates fault. Get drivers for your video card directly from nvidia.com and perform their clean install. Windows update loves to screw video drivers up.

@LazyDodo, did you ever see such an error message even?

@AbdullahAmr, if Blender worked before Windows updates and after updates stopped working, it's indicating the updates fault. Get drivers for your video card directly from nvidia.com and perform their clean install. Windows update loves to screw video drivers up. @LazyDodo, did you ever see such an error message even?

Abdullah Amr commented

2017-10-05 12:56:37 +02:00

In #53000#464194, @Sergey wrote:
@AbdullahAmr, if Blender worked before Windows updates and after updates stopped working, it's indicating the updates fault. Get drivers for your video card directly from nvidia.com and perform their clean install. Windows update loves to screw video drivers up.

it worked fine after the update only for just a few days then this happened my GPU driver is up to date updated using Nvidia before experience and I did the clean install

@LazyDodo, did you ever see such an error message even?

no this is the first time I get this error
all other apps and games work just fine

> In #53000#464194, @Sergey wrote: > @AbdullahAmr, if Blender worked before Windows updates and after updates stopped working, it's indicating the updates fault. Get drivers for your video card directly from nvidia.com and perform their clean install. Windows update loves to screw video drivers up. it worked fine after the update only for just a few days then this happened my GPU driver is up to date updated using Nvidia before experience and I did the clean install > @LazyDodo, did you ever see such an error message even? no this is the first time I get this error all other apps and games work just fine

Abdullah Amr commented

2017-10-05 13:08:47 +02:00

![TexturesCom_Leaves0233_1_alphamasked_S.png](https://archive.blender.org/developer/F959619/TexturesCom_Leaves0233_1_alphamasked_S.png)

Sergey Sharybin commented

2017-10-05 13:23:42 +02:00

Games will not stress out OpenGL (they are mainly Direct3D on windows) and will not try to access any of OpenCL/CUDA API. Just as a matter of course, make sure you're using good driver by installing it from nvidia.com. Driver from windows update was causing far too many issues with Blender over the past year.

Abdullah Amr commented

2017-10-05 13:30:05 +02:00

In #53000#464251, @Sergey wrote:
Games will not stress out OpenGL (they are mainly Direct3D on windows) and will not try to access any of OpenCL/CUDA API. Just as a matter of course, make sure you're using good driver by installing it from nvidia.com. Driver from windows update was causing far too many issues with Blender over the past year.

can you suggest me a good way to test my GPU?
my driver always updates through Nvidia's official app Nvidia Geforce Experience my driver version is 385.69

> In #53000#464251, @Sergey wrote: > Games will not stress out OpenGL (they are mainly Direct3D on windows) and will not try to access any of OpenCL/CUDA API. Just as a matter of course, make sure you're using good driver by installing it from nvidia.com. Driver from windows update was causing far too many issues with Blender over the past year. can you suggest me a good way to test my GPU? my driver always updates through Nvidia's official app Nvidia Geforce Experience my driver version is 385.69

Sergey Sharybin commented

2017-10-05 13:32:08 +02:00

Just go to nvidia.com, Drivers and get driver for your card. Just re-install the driver, even if it's the same version. Geforce Experience might be confused if Windows secretly overwritten parts of driver's .dlls and will not detect that.

Abdullah Amr commented

2017-10-05 14:25:00 +02:00

In #53000#464256, @Sergey wrote:
Just go to nvidia.com, Drivers and get driver for your card. Just re-install the driver, even if it's the same version. Geforce Experience might be confused if Windows secretly overwritten parts of driver's .dlls and will not detect that.

done i installed the latest driver from nvidia.com but still the same error massage

> In #53000#464256, @Sergey wrote: > Just go to nvidia.com, Drivers and get driver for your card. Just re-install the driver, even if it's the same version. Geforce Experience might be confused if Windows secretly overwritten parts of driver's .dlls and will not detect that. done i installed the latest driver from nvidia.com but still the same error massage

Ray molenkamp commented

2017-10-05 14:26:39 +02:00

@LazyDodo, did you ever see such an error message even?

Never, page errors tend to come from bad ram/paging drive and bsod the system not just make the app terminate, not sure what's going on here, best suggestion i have is to check the event log for any events that might shed some light on what's going on.

> @LazyDodo, did you ever see such an error message even? Never, page errors tend to come from bad ram/paging drive and bsod the system not just make the app terminate, not sure what's going on here, best suggestion i have is to check the event log for any events that might shed some light on what's going on.

Abdullah Amr commented

2017-10-05 14:54:34 +02:00

In #53000#464263, @LazyDodo wrote:

@LazyDodo, did you ever see such an error message even?

Never, page errors tend to come from bad ram/paging drive and bsod the system not just make the app terminate, not sure what's going on here, best suggestion I have is to check the event log for any events that might shed some light on what's going on.

can you explain to me what shall I do I am not good at this kind of stuff
i opened the event log and there is some error how i can share it here ?

Fault bucket 470146, type 5

Event Name: InPageError
Response: Not available
Cab Id: 0

Problem signature:
P1: c000009c
P2: 00000003
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9913.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_c000009c_205d69f6ab74fd2e308992ba3998e88b816acb_3313cdc7_23979f4d

Analysis symbol:
Rechecking for solution: 0
Report Id: e215903b-f143-488d-a324-5539197eefde
Report Status: 268435456
Hashed bucket: 7d2749361dc05922d6a071409bc80d44

> In #53000#464263, @LazyDodo wrote: >> @LazyDodo, did you ever see such an error message even? > > Never, page errors tend to come from bad ram/paging drive and bsod the system not just make the app terminate, not sure what's going on here, best suggestion I have is to check the event log for any events that might shed some light on what's going on. can you explain to me what shall I do I am not good at this kind of stuff i opened the event log and there is some error how i can share it here ? >Fault bucket 470146, type 5 Event Name: **InPageError** Response: Not available Cab Id: 0 Problem signature: [P1](https://archive.blender.org/developer/P1.txt): c000009c [P2](https://archive.blender.org/developer/P2.txt): 00000003 [P3](https://archive.blender.org/developer/P3.txt): [P4](https://archive.blender.org/developer/P4.txt): [P5](https://archive.blender.org/developer/P5.txt): [P6](https://archive.blender.org/developer/P6.txt): [P7](https://archive.blender.org/developer/P7.txt): P8: [P9](https://archive.blender.org/developer/P9.txt): [P10](https://archive.blender.org/developer/P10.txt): Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9913.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_c000009c_205d69f6ab74fd2e308992ba3998e88b816acb_3313cdc7_23979f4d Analysis symbol: Rechecking for solution: 0 Report Id: e215903b-f143-488d-a324-5539197eefde Report Status: 268435456 Hashed bucket: 7d2749361dc05922d6a071409bc80d44

Abdullah Amr commented

2017-10-05 20:45:28 +02:00

errorrs.xml
my friend help me to know what shall i do
i hope that i understood what you meant

[errorrs.xml](https://archive.blender.org/developer/F963379/errorrs.xml) my friend help me to know what shall i do i hope that i understood what you meant

Abdullah Amr commented

2017-10-06 19:00:58 +02:00

i am sorry to submit this comment
but i want to know if this issue is still active or is it beyond your ability to solve
and thank you

i am sorry to submit this comment but i want to know if this issue is still active or is it beyond your ability to solve and thank you

Ray molenkamp commented

2017-10-06 19:15:53 +02:00

Its highly likely that this bug is specific to your hardware/driver configuration. These kinds of display issues are often caused by OpenGL driver bugs.

While its possible a software error in Blender, its worth checking if this functions correctly...

After upgrading graphics card drivers.
On a different system (with different hardware/drivers).
Using a Software OpenGL renderer...
On Linux/macOS, Official releases come with blender-softwaregl
On MS-Windows: Download this dll [64 bit ]] / [ http:*download.blender.org/ftp/sergey/softwaregl/win32/opengl32.dll | 32 bit and copying it so its located in the same directory as 'blender.exe' and run Blender normally.
If this is a driver bug, or we can't link to this to an error in Blender's code, the report may be closed as a driver error, so please help us determine whether this is a bug in Blender or not.

Its highly likely that this bug is specific to your hardware/driver configuration. These kinds of display issues are often caused by OpenGL driver bugs. While its possible a software error in Blender, its worth checking if this functions correctly... After upgrading graphics card drivers. On a different system (with different hardware/drivers). Using a Software OpenGL renderer... On Linux/macOS, Official releases come with blender-softwaregl On MS-Windows: Download this dll [64 bit ]] / [[ http:*download.blender.org/ftp/sergey/softwaregl/win32/opengl32.dll | 32 bit ](http:*download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) and copying it so its located in the same directory as 'blender.exe' and run Blender normally. If this is a driver bug, or we can't link to this to an error in Blender's code, the report may be closed as a driver error, so please help us determine whether this is a bug in Blender or not.

Ray molenkamp commented

2018-06-15 22:49:39 +02:00

Changed status from 'Open' to: 'Archived'

Ray molenkamp closed this issue

2018-06-15 22:49:39 +02:00

Ray molenkamp commented

2018-06-15 22:49:39 +02:00

Since last asking for information it has been 7 or more days, due to the policy of our bug tracker we will have to archive the report until the requested information is given.

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EXception_in_page_error when start blender #53000