Blender startup (launching) Problem 2.79 64 bit #53259

New Issue

atek · 2017-11-06T07:32:55+01:00

atek commented

2017-11-06 07:32:55 +01:00

Why there is Startup Problem 2.79. Im getting problem with 2.79 new version i have downloaded. The installation done successfully. When i click on the exe the cmd run and disappears and nothing happens. I have installed and uninstall 2-3times. Blender did not launch. Im using 64bit setup but when i tried the 32bit zip its working. So whats the problem why Blender is not getting start with the installation. Any suggestion or help. Thanks

atek commented

2017-11-06 07:32:55 +01:00

Changed status to: 'Open'

atek commented

2017-11-06 07:32:55 +01:00

Added subscriber: @atek

atek changed title from ~~Blender startup (launching) Problem~~ to Blender startup (launching) Problem 2.79 64 bit

2017-11-06 07:34:02 +01:00

Sergey Sharybin commented

2017-11-06 10:47:22 +01:00

Added subscriber: @Sergey

Sergey Sharybin commented

2017-11-06 10:47:22 +01:00

Please note this is not a support system, but a bug tracker. Developers here can only fix bugs which they can reproduce, giving exact clear steps reproducing the error is essential step for getting issue resolved.

Never blindly wipe report bug guidelines and pre-existing template, those exists for a reason.
Provide operation system you're using, and it's bitness.
Make sure you are using latest video drivers.
Test whether older versions of Blender are working for you, also test whether portable (.zip) 64bit versions works for you.
Open Blender from command line (cmd.exe) and see if there are any errors reported there,

Please note this is not a support system, but a bug tracker. Developers here can only fix bugs which they can reproduce, giving exact clear steps reproducing the error is essential step for getting issue resolved. - Never blindly wipe report bug guidelines and pre-existing template, those exists for a reason. - Provide operation system you're using, and it's bitness. - Make sure you are using latest video drivers. - Test whether older versions of Blender are working for you, also test whether portable (.zip) 64bit versions works for you. - Open Blender from command line (cmd.exe) and see if there are any errors reported there,

atek commented

2017-11-06 14:32:07 +01:00

Thanks for replying. Im using win7 64bit with update graphic card. Before it was working with 2.79 version. I was installing pip and shapely Archipack 2d Addon. I deleted complete folder and download from website and install. I tried with the 64 bit zip file same result. This is the error im getting. http://pasteall.org/pic/index.php?id=120164. As mention above 2.79 32 bit zip is working good. Hope given information as mention above.

Ray molenkamp commented

2017-11-06 14:39:08 +01:00

Added subscriber: @LazyDodo

Ray molenkamp commented

2017-11-06 14:39:08 +01:00

try renaming C:\Users[youruser]\AppData\Roaming\Blender Foundation\Blender\2.79 to C:\Users[youruser]\AppData\Roaming\Blender Foundation\Blender\2.79.bak and starting blender.

try renaming C:\Users\[youruser]\AppData\Roaming\Blender Foundation\Blender\2.79 to C:\Users\[youruser]\AppData\Roaming\Blender Foundation\Blender\2.79.bak and starting blender.

atek commented

2017-11-06 15:36:04 +01:00

with the reference of LazyDodo i have rename the folder 2.79.bak in the app -> roaming -> blender foundation -> 2.79

And result is same below

http://pasteall.org/pic/index.php?id=120166

with the reference of LazyDodo i have rename the folder 2.79.bak in the app -> roaming -> blender foundation -> 2.79 ![blender abk.png](https://archive.blender.org/developer/F1099088/blender_abk.png) And result is same below http://pasteall.org/pic/index.php?id=120166

Ray molenkamp commented

2017-11-06 15:39:57 +01:00

These video's aren't really all that helpful , all it shows it blender not starting, and i'm willing to take your word on that, please run blender from the command prompt instead so the window doesn't instantly close when something goes wrong and see if there's any additional diagnostic information printed.

atek commented

2017-11-07 04:12:17 +01:00

Can you plz tell me the steps how to run blender from the command prompt.

atek commented

2017-11-07 06:50:57 +01:00

well i got it how to run blender from command prompt and this is the error

well i got it how to run blender from command prompt and this is the error ![blender cmd error.jpg](https://archive.blender.org/developer/F1101104/blender_cmd_error.jpg)

Ray molenkamp commented

2017-11-07 15:59:37 +01:00

I added some additional diagnostic information, can you retry this test with tomorrows (nov 8) buildbot build from https://builder.blender.org/download/ ?

Ray molenkamp commented

2017-11-07 20:51:14 +01:00

It seems you do not have SP1 installed on your windows 7, which might be the cause of your issues, please update.

atek commented

2017-11-11 13:11:52 +01:00

I have format complete PC and install new Windows 7 64bit still the same problem. I have upgrade Graphic card also. I have download todays update (11-11-2017). Same issue cant open 64 bit. Thanks

I have format complete PC and install new Windows 7 64bit still the same problem. I have upgrade Graphic card also. I have download todays update (11-11-2017). Same issue cant open 64 bit. Thanks ![cmd error.jpg](https://archive.blender.org/developer/F1121189/cmd_error.jpg)

Ray molenkamp commented

2017-11-11 14:11:32 +01:00

You still do not have sp1 installed. Windows version 6.1.7600 is stock windows, that number will be 6.1.7601 if sp1 was applied successfully.

atek commented

2017-11-13 04:21:20 +01:00

Can you plz clear what to do know? Do i have to upgrade windows or something else really confuse.

Ray molenkamp commented

2017-11-13 05:19:34 +01:00

https://support.microsoft.com/en-ca/help/15090/windows-7-install-service-pack-1-sp1

atek commented

2017-11-14 17:31:21 +01:00

Thanks LazyDodo for your suggestion and feedback. I have service pack1 and im much happy with 2.79 64 bit version installed and working fine.

Ray molenkamp commented

2017-11-14 17:32:15 +01:00

Changed status from 'Open' to: 'Archived'

Ray molenkamp closed this issue

2017-11-14 17:32:15 +01:00

Ray molenkamp self-assigned this 2017-11-14 17:32:15 +01:00

Gaurav commented

2019-01-08 06:54:32 +01:00

Added subscriber: @GAURAV547

Gaurav commented

2019-01-08 06:54:32 +01:00

Just download the new Beta version 2.80 and the problem will go away.

tobby commented

2019-01-30 00:29:15 +01:00

Added subscriber: @imowffaq

tobby commented

2019-01-30 00:29:15 +01:00

hey this is tobby, i have a problem simulator to this one but blender dosnt work for me at all .
i hade an older version that used to work but when i wanted to go back to that old version it also dosnt work.
i have a 64 bit, widows10 laptop

hey this is tobby, i have a problem simulator to this one but blender dosnt work for me at all . i hade an older version that used to work but when i wanted to go back to that old version it also dosnt work. i have a 64 bit, widows10 laptop

Henrique Hideki Sampaio commented

2019-04-10 21:47:38 +02:00

Added subscriber: @hideki.hhs

Henrique Hideki Sampaio commented

2019-04-10 21:47:38 +02:00

I had this problem as well. I had resolved it downloading the .zip file instead of the .msi file. Then I extract the files instead of installing it. It's worked for me. I had downloaded it In : https://builder.blender.org/download/

blu age commented

2020-06-20 09:50:03 +02:00

Added subscriber: @bluage2

blu age commented

2020-06-20 09:50:03 +02:00

I wanted to report my experience.

Have run blender for years going back many years with no issues, but older versions (and nvidia gpu).

Starting to edit/update some older stuff and do some newer stuff. Fresh machine, installed blender 2.83 (recommended download at blender.org). Ran portable on windows 10 x64 (16GB of ram, quad proc, amd radeon r7).

Didn't work, access violation. Disabling gpu didn't work. Frustrating because windows 10 forces updates for most things even when you don't want them, so I haven't had problem for years when updating a driver manually fixes it.

I tried older versions of the portable, got exactly the same error and no good debugs.

Finally went and manually updated the radeon driver in device manager (win+x, device manager -> properties -> update driver). Can't recall last time this actually found a driver and updated it, but here it did. And then running portable worked with no issues.

I do think that enough people are still getting this error in 2020 (this and many of other issues with this error started in 2017)... devs could handle this error better and send people to a wiki that lets us update it with specifics. Since I'm not planning on being a blender dev just yet I'm contributing this comment in hope it helps some others.

Thanks to blender devs for these amazing tools. If more information on system in question would help lmk.

here was the error on 2.79 that was pretty much exactly same as other versions:

C:\Users\someuser\Documents\blender-2.79-windows64>blender -d
Switching to fully guarded memory allocator.
Blender 2.79 (sub 0)
Build: Mon 09/11/2017 07:44 AM Windows
argv[0] = blender
argv[1] = -d
read file
  Version 272 sub 2 date unknown hash unknown

ordered
 OBCube
 OBLamp
 OBCamera
AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 192000hz instead
Error: EXCEPTION_ACCESS_VIOLATION

I wanted to report my experience. Have run blender for years going back many years with no issues, but older versions (and nvidia gpu). Starting to edit/update some older stuff and do some newer stuff. Fresh machine, installed blender 2.83 (recommended download at blender.org). Ran portable on windows 10 x64 (16GB of ram, quad proc, amd radeon r7). Didn't work, access violation. Disabling gpu didn't work. Frustrating because windows 10 forces updates for most things even when you don't want them, so I haven't had problem for years when updating a driver manually fixes it. I tried older versions of the portable, got exactly the same error and no good debugs. Finally went and manually updated the radeon driver in device manager (win+x, device manager -> properties -> update driver). Can't recall last time this actually found a driver and updated it, but here it did. And then running portable worked with no issues. I do think that enough people are still getting this error in 2020 (this and many of other issues with this error started in 2017)... devs could handle this error better and send people to a wiki that lets us update it with specifics. Since I'm not planning on being a blender dev just yet I'm contributing this comment in hope it helps some others. Thanks to blender devs for these amazing tools. If more information on system in question would help lmk. here was the error on 2.79 that was pretty much exactly same as other versions: ``` C:\Users\someuser\Documents\blender-2.79-windows64>blender -d Switching to fully guarded memory allocator. Blender 2.79 (sub 0) Build: Mon 09/11/2017 07:44 AM Windows argv[0] = blender argv[1] = -d read file Version 272 sub 2 date unknown hash unknown ordered OBCube OBLamp OBCamera AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 192000hz instead Error: EXCEPTION_ACCESS_VIOLATION ```

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Blender startup (launching) Problem 2.79 64 bit #53259