White Screen on Startup v. 2.79 #53275

Closed
opened 2017-11-09 13:52:11 +01:00 by Jamal · 13 comments

System Information
Windows 10 Pro Version 1703, 64-bit
AMD Radeon R9 270x

Blender Version
Broken: 2.79/2.80 (beta build)
Works: Everything before 2.79, but GPU is not supported in Cycles in any of those that I tested.

Short description of error
I'm completely new to blender so it was my first installation. When I try to open

When I try to open 2.79, the command prompt opens and it says: .... UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead; and below that: found bundled python: C:...
Then it opens up but I just get a white screen. I also tried adding opengl32.dll to the directory as it was mentioned here https://developer.blender.org/T37027, when doing so it opens up but is very laggy and when I choose Cycles in the top navigation bar I cant choose the GPU as a device.
In version 2.80 I get a blank screen too and when adding opengl32.dll I get the error "Win32 Error# (0): The operation completed successfully." in the command prompt 7 times and a little windows pops up saying: Blender requires a graphics diver with at least OpenGL 3.3 support.

I guess it has something to do with mym drivers because as far as I know my GPU supports OpenGL 4.6, but I dont know how to fix the problem.

Exact steps for others to reproduce the error
Based on a (as simple as possible) attached .blend file with minimum amount of steps

**System Information** Windows 10 Pro Version 1703, 64-bit AMD Radeon R9 270x **Blender Version** Broken: 2.79/2.80 (beta build) Works: Everything before 2.79, but GPU is not supported in Cycles in any of those that I tested. **Short description of error** I'm completely new to blender so it was my first installation. When I try to open When I try to open 2.79, the command prompt opens and it says: .... UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead; and below that: found bundled python: C:\... Then it opens up but I just get a white screen. I also tried adding opengl32.dll to the directory as it was mentioned here https://developer.blender.org/T37027, when doing so it opens up but is very laggy and when I choose Cycles in the top navigation bar I cant choose the GPU as a device. In version 2.80 I get a blank screen too and when adding opengl32.dll I get the error "Win32 Error# (0): The operation completed successfully." in the command prompt 7 times and a little windows pops up saying: Blender requires a graphics diver with at least OpenGL 3.3 support. I guess it has something to do with mym drivers because as far as I know my GPU supports OpenGL 4.6, but I dont know how to fix the problem. **Exact steps for others to reproduce the error** Based on a (as simple as possible) attached .blend file with minimum amount of steps
Author

Changed status to: 'Open'

Changed status to: 'Open'
Author

Added subscriber: @jamal.g

Added subscriber: @jamal.g

Added subscriber: @VukGardasevic

Added subscriber: @VukGardasevic

Since Blender opens up with adding the opengl32.dll to the install / unpacked folder it points out to a GPU/driver issue. The file itself sets Blender working in software mode - which means that everything is done through the CPU instead of the graphic card which explains why is slow. It is used not as solution to the issue, but as a debugging tool - to check if the issue itself is in Blender itself or in the GPU.
Concerning the 2.80 issue it is still a work in progress as it is still early in development.

Please try updating your GPU drivers or if you on the latest one find an older version that works.

Marking as incomplete until additional information is given.

Since Blender opens up with adding the `opengl32.dll` to the install / unpacked folder it points out to a GPU/driver issue. The file itself sets Blender working in software mode - which means that everything is done through the CPU instead of the graphic card which explains why is slow. It is used not as solution to the issue, but as a debugging tool - to check if the issue itself is in Blender itself or in the GPU. Concerning the 2.80 issue it is still a work in progress as it is still early in development. Please try updating your GPU drivers or if you on the latest one find an older version that works. Marking as incomplete until additional information is given.
Vuk Gardašević was assigned by Jamal 2017-11-09 15:25:26 +01:00
Author

I tried downloading all the versions that I found here http://support.amd.com/de-de/download/desktop?os=Windows%2010%20-%2064 but it doesnt seem to work , I tried all the downloads under "features" and those under "optional downloads" too. :(

I tried downloading all the versions that I found here http://support.amd.com/de-de/download/desktop?os=Windows%2010%20-%2064 but it doesnt seem to work , I tried all the downloads under "features" and those under "optional downloads" too. :(
Author

Ok, I just updated my windows and now its not lagging anymore in the viewport. :)) But I still cant choose my GPU in Cycles

Ok, I just updated my windows and now its not lagging anymore in the viewport. :)) But I still cant choose my GPU in Cycles

From [Blender 2.79]] we only support graphics cards with GCN architecture 2.0 and above. To make sure your GPU is supported checkout this [ https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units | Wikipedia page.

Sorry for the inconvenience. You can look at #52752 for example.

If you are trying GPU drivers please don't forget to remove the opengl32.dll from the Blender install folder.

Please can you tell us if the white screen issue is solved?

From [Blender 2.79]] we only support graphics cards with GCN architecture 2.0 and above. To make sure your GPU is supported checkout this [[ https:*en.wikipedia.org/wiki/List_of_AMD_graphics_processing_units | Wikipedia page. ](https:*wiki.blender.org/index.php/Dev:Ref/Release_Notes/2.79/Cycles#OpenCL) Sorry for the inconvenience. You can look at #52752 for example. If you are trying GPU drivers please don't forget to remove the `opengl32.dll` from the Blender install folder. Please can you tell us if the white screen issue is solved?
Author

Yes, you may, thank you.

Yes, you may, thank you.

Changed status from 'Open' to: 'Archived'

Changed status from 'Open' to: 'Archived'

Glad to hear that the problem is solved:)

Closing as archived.

If the problem show up again, you can post a comment on this task, so it can be reopened.

Glad to hear that the problem is solved:) Closing as archived. If the problem show up again, you can post a comment on this task, so it can be reopened.

Added subscriber: @PaddyIrishGirl

Added subscriber: @PaddyIrishGirl

Hi there, I had the same problem using version 2.79 on my new laptop. I added the openg132.dll to the folder and now it opens, but it is lagging a good bit. I don't really understand how graphics cards work so I wasn't sure what to look up on that wiki page (sorry!!) but I have the Nvidia GTX 1050 Ti GPU... anyone know how I can improve the speed? Sorry about the silly questions and thanks in advance! :)

Hi there, I had the same problem using version 2.79 on my new laptop. I added the openg132.dll to the folder and now it opens, but it is lagging a good bit. I don't really understand how graphics cards work so I wasn't sure what to look up on that wiki page (sorry!!) but I have the Nvidia GTX 1050 Ti GPU... anyone know how I can improve the speed? Sorry about the silly questions and thanks in advance! :)

Adding the opengl32.dll is not the solution, just a way of checking out if the error is in Blender or elsewhere usually the GPU/driver side. Since Blender starts, try update / or find a driver version that works with Blender. Use drivers from the Nvidia site or if there are any updates for Windows that may solve the issue.

Adding the `opengl32.dll` is not the solution, just a way of checking out if the error is in Blender or elsewhere usually the GPU/driver side. Since Blender starts, try update / or find a driver version that works with Blender. Use drivers from the Nvidia site or if there are any updates for Windows that may solve the issue.
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Reference: blender/blender#53275
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