Blender freezes on startup #55520

New Issue

Ryoko · 2018-06-18T11:14:01+02:00

Ryoko commented

2018-06-18 11:14:01 +02:00

System Information
OS: Windows 10 build 1803
GPU: Radeon RX 480

Blender Version
Broken: 2.78b and newer
Worked: 2.78a and older

Short description of error
Blender freezes after the command line opens and the grey Blender window showed up, but before everything else.

Exact steps for others to reproduce the error
Opens Blender directly or via command line
Blender frozen (non-responsive), showing only grey inside the Blender window. (As attached screenshot)

Extra info
I've also ran various command line arguments, note that all these commands showed only output with 2.79b, but similar results were met when using with any version from 2.78b and above.

The first one is just blender by itself.
The second one with multiple arguments is the one where I combined all I think that might help
The third one is where I tried switching being multiple engines

R:\Program Files\Blender Foundation\Blender>blender
AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead
found bundled python: R:\Program Files\Blender Foundation\Blender\2.79\python

R:\Program Files\Blender Foundation\Blender>blender --verbose 9 -noaudio --debug-value 9 -con -Y -d --debug-gpu -noglsl -nojoystick
Switching to fully guarded memory allocator.
Blender 2.79 (sub 0)
Build: Thu 03/22/2018 09:59 AM Windows
argv- [x] = blender
argv- [x] = --verbose
argv- [x] = 9
argv- [x] = -noaudio
argv- [x] = --debug-value
argv- [x] = 9
argv- [x] = -con
argv- [x] = -Y
argv- [x] = -d
argv- [x] = --debug-gpu
argv[10] = -noglsl
argv[11] = -nojoystick
disabling nojoystick
read file
Version 272 sub 2 date unknown hash unknown

ordered
OBCube
OBLamp
OBCamera
Using OpenGL 4.3 debug facilities
GL application marker: Successfully hooked OpenGL debug callback.
GL_CONTEXT_PROFILE_MASK = 0x2 (compatibility profile)
found bundled python: R:\Program Files\Blender Foundation\Blender\2.79\python

R:\Program Files\Blender Foundation\Blender>blender -E BLENDER_RENDER/BLENDER_GAME/CYCLES
AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead
found bundled python: R:\Program Files\Blender Foundation\Blender\2.79\python

**System Information** OS: Windows 10 build 1803 GPU: Radeon RX 480 **Blender Version** Broken: 2.78b and newer Worked: 2.78a and older **Short description of error** Blender freezes after the command line opens and the grey Blender window showed up, but before everything else. **Exact steps for others to reproduce the error** Opens Blender directly or via command line Blender frozen (non-responsive), showing only grey inside the Blender window. (As attached screenshot) ![image.png](https://archive.blender.org/developer/F3732390/image.png) **Extra info** I've also ran various command line arguments, note that all these commands showed only output with 2.79b, but similar results were met when using with any version from 2.78b and above. - The first one is just blender by itself. - The second one with multiple arguments is the one where I combined all I think that might help - The third one is where I tried switching being multiple engines R:\Program Files\Blender Foundation\Blender>blender AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead found bundled python: R:\Program Files\Blender Foundation\Blender\2.79\python R:\Program Files\Blender Foundation\Blender>blender --verbose 9 -noaudio --debug-value 9 -con -Y -d --debug-gpu -noglsl -nojoystick Switching to fully guarded memory allocator. Blender 2.79 (sub 0) Build: Thu 03/22/2018 09:59 AM Windows argv- [x] = blender argv- [x] = --verbose argv- [x] = 9 argv- [x] = -noaudio argv- [x] = --debug-value argv- [x] = 9 argv- [x] = -con argv- [x] = -Y argv- [x] = -d argv- [x] = --debug-gpu argv[10] = -noglsl argv[11] = -nojoystick disabling nojoystick read file Version 272 sub 2 date unknown hash unknown ordered OBCube OBLamp OBCamera Using OpenGL 4.3 debug facilities GL application marker: Successfully hooked OpenGL debug callback. GL_CONTEXT_PROFILE_MASK = 0x2 (compatibility profile) found bundled python: R:\Program Files\Blender Foundation\Blender\2.79\python R:\Program Files\Blender Foundation\Blender>blender -E BLENDER_RENDER/BLENDER_GAME/CYCLES AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead found bundled python: R:\Program Files\Blender Foundation\Blender\2.79\python

Ryoko commented

2018-06-18 11:14:01 +02:00

Added subscriber: @Strawberrysmoothies

Philipp Oeser commented

2018-06-21 12:19:16 +02:00

Added subscriber: @lichtwerk

Philipp Oeser commented

2018-06-21 12:19:16 +02:00

Total shot in the dark, but:

do you have any antivirus running (could you try disabling?) ?
does it also happen with --factory-startup?

Marking as incomplete until we have an answer on these two questions...

Total shot in the dark, but: - do you have any antivirus running (could you try disabling?) ? - does it also happen with `--factory-startup`? Marking as incomplete until we have an answer on these two questions...

Ryoko commented

2018-06-22 10:20:15 +02:00

In #55520#512761, @lichtwerk wrote:
Total shot in the dark, but:

do you have any antivirus running (could you try disabling?) ?

does it also happen with --factory-startup?

Marking as incomplete until we have an answer on these two questions...

Hi,

Thank you for the reply!

Beside Windows Defender, I only have Malwarebytes installed, disabling it still gives the same result.

When using --factory-startup, the same issue persist with this same output:
AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead
found bundled python: C:\Program Files\Blender Foundation\Blender\2.79\python

> In #55520#512761, @lichtwerk wrote: > Total shot in the dark, but: > > - do you have any antivirus running (could you try disabling?) ? > - does it also happen with `--factory-startup`? > > Marking as incomplete until we have an answer on these two questions... Hi, Thank you for the reply! Beside Windows Defender, I only have Malwarebytes installed, disabling it still gives the same result. When using --factory-startup, the same issue persist with this same output: AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead found bundled python: C:\Program Files\Blender Foundation\Blender\2.79\python

Philipp Oeser commented

2018-06-22 11:30:18 +02:00

Could you try a new build from https://builder.blender.org/download?

If that still doesnt work, could you try dropping this dll in the folder where blender.exe resides and test again? (you can remove it after the test)

Could you try a new build from https://builder.blender.org/download? If that still doesnt work, could you try dropping [this dll ](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) in the folder where blender.exe resides and test again? (you can remove it after the test)

Ryoko commented

2018-06-23 01:35:16 +02:00

I've tried the latest 2.79 and 2.80 builds (both with and without New Compiler), the results are still the same.

When retesting using the provided opengl32.dll, 2.79 builds and 2.80 builds behaved differently.

On 2.79 builds, the same thing occurred, but the output from the console is slightly different:
AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead
Warning! Legacy WGL is unable to select between OpenGL versions.found bundled python: C:\Program Files\Blender Foundation\Blender\2.79\python

On 2.80 builds, an error dialogue appeared saying "Blender requires a graphics driver with at least OpenGL 3.3 support" and Blender didn't start, the console has the following output:
AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead
Win32 Error# (0): The operation completed successfully.
Win32 Error# (0): The operation completed successfully.
Win32 Error# (0): The operation completed successfully.
Win32 Error# (0): The operation completed successfully.
Win32 Error# (0): The operation completed successfully.
Win32 Error# (0): The operation completed successfully.
Win32 Error# (0): The operation completed successfully.

I hope that helped!

I've tried the latest 2.79 and 2.80 builds (both with and without New Compiler), the results are still the same. When retesting using the provided opengl32.dll, 2.79 builds and 2.80 builds behaved differently. On 2.79 builds, the same thing occurred, but the output from the console is slightly different: AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead Warning! Legacy WGL is unable to select between OpenGL versions.found bundled python: C:\Program Files\Blender Foundation\Blender\2.79\python On 2.80 builds, an error dialogue appeared saying "Blender requires a graphics driver with at least OpenGL 3.3 support" and Blender didn't start, the console has the following output: AL lib: (EE) UpdateDeviceParams: Failed to set 44100hz, got 96000hz instead Win32 Error# (0): The operation completed successfully. Win32 Error# (0): The operation completed successfully. Win32 Error# (0): The operation completed successfully. Win32 Error# (0): The operation completed successfully. Win32 Error# (0): The operation completed successfully. Win32 Error# (0): The operation completed successfully. Win32 Error# (0): The operation completed successfully. I hope that helped!

Bastien Montagne commented

2018-07-12 16:26:34 +02:00

Added subscriber: @mont29

Bastien Montagne commented

2018-07-12 16:26:34 +02:00

Changed status from 'Open' to: 'Archived'

Bastien Montagne closed this issue

2018-07-12 16:26:34 +02:00

Bastien Montagne self-assigned this 2018-07-12 16:26:34 +02:00

Bastien Montagne commented

2018-07-12 16:26:34 +02:00

Yes, 2.8 won’t run with old software OpenGL am afraid…

The issue must be related to either your hardware, or your OS/driver though, pretty much impossible to help further without being able to investigate ourselves, so will archive the report for now.

Yes, 2.8 won’t run with old software OpenGL am afraid… The issue must be related to either your hardware, or your OS/driver though, pretty much impossible to help further without being able to investigate ourselves, so will archive the report for now.

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Blender freezes on startup #55520