Going to black screen #56670

New Issue

ANIRUDH · 2018-09-03T21:38:52+02:00

ANIRUDH commented

2018-09-03 21:38:52 +02:00

System Information
Operating system and graphics card
Windows 10 Pro 64 bit
Ryzen 5 1600 (Stock Speed)
DDR4 8GB 2400mhz
MSI B350 Gaming motherboard
250gb m.2ssd
GTX Zotac 1050Ti OC edition (Stock Speed) with (v398.82 Driver)

Blender Version
Installed Not a zip file
Tried all versions of blender
my current Version 2.79b

Short description of error
goes to the black screen while using blender, tried different versions of blender and my GPU drivers and even Done Bios Updates but the same problem occurs
,after black screen when we try to close blender with close(X) on top of the window it asks (do you want to exit without saving) and nothing works it shows Black window IMAGE ATTACHED

Note: this error occurs even we use default Blender cube scene without even render mode

Hope this Helps THANK YOU

**System Information** Operating system and graphics card Windows 10 Pro 64 bit Ryzen 5 1600 (Stock Speed) DDR4 8GB 2400mhz MSI B350 Gaming motherboard 250gb m.2ssd GTX Zotac 1050Ti OC edition (Stock Speed) with (v398.82 Driver) **Blender Version** Installed Not a zip file Tried all versions of blender my current Version 2.79b **Short description of error** goes to the black screen while using blender, tried different versions of blender and my GPU drivers and even Done Bios Updates but the same problem occurs ,after black screen when we try to close blender with close(X) on top of the window it asks (do you want to exit without saving) and nothing works it shows Black window IMAGE ATTACHED **Note:** this error occurs even we use default Blender cube scene without even render mode Hope this Helps THANK YOU ![Screenshot (1).png](https://archive.blender.org/developer/F4542968/Screenshot__1_.png)

ANIRUDH commented

2018-09-03 21:38:52 +02:00

Added subscriber: @lanirudhreddy

Bastien Montagne commented

2018-09-04 08:49:47 +02:00

Added subscriber: @mont29

Bastien Montagne commented

2018-09-04 08:49:48 +02:00

Thanks for the report, but that’s unfortunately something specific to your configuration (hardware/OS/drivers), We most likely cannot help really… Here are some hints/things to try though:

Try to disable any running antivirus.
Try to disable any custom input device (de-install their drivers even), like some graphic tablets, some 3D mice, etc.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Thanks for the report, but that’s unfortunately something specific to your configuration (hardware/OS/drivers), We most likely cannot help really… Here are some hints/things to try though: * Try to disable any running antivirus. * Try to disable any custom input device (de-install their drivers even), like some graphic tablets, some 3D mice, etc. * Try the latest build from [our buildbot](https://builder.blender.org/download). * Try to start Blender in factory settings (`--factory-startup` commandline option) (this will ensure whether this is a userpref or addon issue or not). * Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Bastien Montagne commented

2018-09-12 18:35:16 +02:00

Changed status from 'Open' to: 'Archived'

Bastien Montagne closed this issue

2018-09-12 18:35:16 +02:00

Bastien Montagne self-assigned this 2018-09-12 18:35:16 +02:00

Bastien Montagne commented

2018-09-12 18:35:16 +02:00

More than a week without reply or activity. Due to the policy of the tracker archiving for until required info/data are provided.

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Going to black screen #56670