Cannot start/install Blender 2.8 #62613

Closed
opened 2019-03-15 14:39:21 +01:00 by Rupesh · 15 comments

Intel Core i3-3210 cpu@3.20GHz 3.2GHz
Ram: 4GB
System Type: 64-bit

Broken: v2.80, 2019-03-15,
Worked: v2.79b

Double clicking blender.exe to install initiates cmd window and a blink of gray window with nothing on it then it just quits.

After checking what others were doing, tried to run it from terminal(cmd) with --debug-gpu and the cmd window showed a bunch of text and number that I don't understand.

Trying Blender for the first time and have no knowledge of codes and debugging.

Intel Core i3-3210 cpu@3.20GHz 3.2GHz Ram: 4GB System Type: 64-bit Broken: v2.80, 2019-03-15, Worked: v2.79b Double clicking blender.exe to install initiates cmd window and a blink of gray window with nothing on it then it just quits. After checking what others were doing, tried to run it from terminal(cmd) with --debug-gpu and the cmd window showed a bunch of text and number that I don't understand. Trying Blender for the first time and have no knowledge of codes and debugging.
Author

Added subscriber: @Rupesh-3

Added subscriber: @Rupesh-3

Added subscriber: @WilliamReynish

Added subscriber: @WilliamReynish

Which OS are you using?

Does your system support OpenGL 3.3?

Which OS are you using? Does your system support OpenGL 3.3?
Author

{F6832649}debug_gpu.jpg

{F6832644}Windows 7
Checked with OpenGL Viewer : OpenGL 4

{[F6832649](https://archive.blender.org/developer/F6832649/openGL.jpg)}![debug_gpu.jpg](https://archive.blender.org/developer/F6832642/debug_gpu.jpg) {[F6832644](https://archive.blender.org/developer/F6832644/openGL.jpg)}Windows 7 Checked with OpenGL Viewer : OpenGL 4

Added subscriber: @StephenSwaney

Added subscriber: @StephenSwaney

the cmd window showed a bunch of text and number that I don't understand.

That is what we need to solve the problem.
For example:
// ACCESS VIOLATION
Module ig7icd64.dll
//
That is your video driver spitting up. Updating to the latest driver is generally a good thing.

> the cmd window showed a bunch of text and number that I don't understand. That is what we need to solve the problem. For example: // ACCESS VIOLATION Module ig7icd64.dll // That is your video driver spitting up. Updating to the latest driver is generally a good thing.
Author

updated graphics driver.-------didn't work.
replaced ig7icd64.dll file in C:\Windows\System32 ----- file downloaded from https://www.dll4free.com/ig7icd64.dll.html
Result -- still didn't work.

updated graphics driver.-------didn't work. replaced ig7icd64.dll file in C:\Windows\System32 ----- file downloaded from https://www.dll4free.com/ig7icd64.dll.html Result -- still didn't work.
Member

Added subscriber: @lichtwerk

Added subscriber: @lichtwerk
Member

have you tried updating official drivers for Intel HD Graphics 2500?
https://downloadcenter.intel.com/product/81501/Intel-HD-Graphics-2500

have you tried updating official drivers for Intel HD Graphics 2500? https://downloadcenter.intel.com/product/81501/Intel-HD-Graphics-2500

Added subscriber: @brecht

Added subscriber: @brecht

Changed status from 'Open' to: 'Archived'

Changed status from 'Open' to: 'Archived'
Brecht Van Lommel self-assigned this 2019-04-07 03:49:53 +02:00

Closing due to lack of information to further investigate the issue, we can reopen the report if more information is provided.

Note that installing dll files from websites like dll4free.com is generally a bad idea and can often do more harm than good. Graphics drivers should be installed from the Intel website.

Closing due to lack of information to further investigate the issue, we can reopen the report if more information is provided. Note that installing dll files from websites like dll4free.com is generally a bad idea and can often do more harm than good. Graphics drivers should be installed from the Intel website.

Added subscriber: @Timnkst

Added subscriber: @Timnkst

This comment was removed by @Timnkst

*This comment was removed by @Timnkst*

Do not use dlls from websites like that! Always get drivers from the Intel website.

Do not use dlls from websites like that! Always get drivers from the Intel website.
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Reference: blender/blender#62613
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