Error seen in Blender 2.80 Installation #67960

New Issue

Srinivas Addanki · 2019-07-31T02:03:03+02:00

Srinivas Addanki commented

2019-07-31 02:03:03 +02:00

System Information
Operating system: Windows 10
Graphics card: AMD Radeon R4 Graphics 2.0 Ghz

Blender Version
Broken: 2.80 first version

Error is seen during installation of Blender 2.80. Source:(https://www.blender.org/download/). Installation cannot be completed. Error is seen consistently. Screenshot attached.

Steps:

Download Blender 2.80 from the site https://www.blender.org/download/
Start Install

Observed: Blender installation aborts showing an error message(screenshot attached)

**System Information** Operating system: Windows 10 Graphics card: AMD Radeon R4 Graphics 2.0 Ghz **Blender Version** Broken: 2.80 first version Error is seen during installation of Blender 2.80. Source:(https://www.blender.org/download/). Installation cannot be completed. Error is seen consistently. Screenshot attached. Steps: 1) Download Blender 2.80 from the site https://www.blender.org/download/ 2) Start Install Observed: Blender installation aborts showing an error message(screenshot attached) ![blender_install.JPG](https://archive.blender.org/developer/F7638353/blender_install.JPG)

Srinivas Addanki commented

2019-07-31 02:03:03 +02:00

Added subscriber: @asprao78

Ray molenkamp commented

2019-07-31 02:07:55 +02:00

Added subscriber: @LazyDodo

Ray molenkamp commented

2019-07-31 02:07:55 +02:00

Not sure how comfortable you are with the command prompt, but can you try running from the command prompt either

msiexec /l* blender.log /i blender-2.80-windows64.msi or msiexec /l* blender.log /i blender-2.80-windows32.msi depending on the file you downloaded

and attaching the blender.log file it generated?

Not sure how comfortable you are with the command prompt, but can you try running from the command prompt either `msiexec /l* blender.log /i blender-2.80-windows64.msi` or `msiexec /l* blender.log /i blender-2.80-windows32.msi` depending on the file you downloaded and attaching the blender.log file it generated?

Srinivas Addanki commented

2019-07-31 07:50:59 +02:00

@LazyDodo Attached is the blender log file and the new error message seen during installation.

blender.log

@LazyDodo Attached is the blender log file and the new error message seen during installation. ![blender_install2.JPG](https://archive.blender.org/developer/F7638896/blender_install2.JPG) [blender.log](https://archive.blender.org/developer/F7638895/blender.log)

Srinivas Addanki commented

2019-08-01 07:40:33 +02:00

@LazyDodo Can you please give an update on this issue?

Ray molenkamp commented

2019-08-01 17:37:23 +02:00

Looks like a file being written to your temp folder is having issues, I'm not entirely sure why it is unhappy, but there's a couple of things you can try (and i fully admit, i'm just throwing stuff at the wall here seeing if anything sticks)

1.perhaps your download is corrupted, you can validate you have a complete package by checking the MD5 / SHA256 checksum of the file you have against our hashes

md5

426684bce310d658f5932621867196f0  blender-2.80-windows32.msi
14a7e49abb000a937e90808211b8927f  blender-2.80-windows64.msi

sha256

6ed829dc52704398cee1a2481f546813c0b4d724aeb077959946ebf7234ef406  blender-2.80-windows32.msi
e71084ed45ae96d6cfef9cacaca1a876f09c5b4915872fc6ac0252b7a93b26c5  blender-2.80-windows64.msi

you can do this from the command line by running

certutil -hashfile blender-2.80-windows64.msi sha256

or

certutil -hashfile blender-2.80-windows64.msi md5

Perhaps clean up your %temp% folder? see if that helps...
Maybe there's file-system issues? run chkdsk C: /f from and administrative prompt (may require a reboot)
Admit defeat and just grab the .zip file from our servers and bypass the installer altogether.

Looks like a file being written to your temp folder is having issues, I'm not entirely sure why it is unhappy, but there's a couple of things you can try (and i fully admit, i'm just throwing stuff at the wall here seeing if anything sticks) 1.perhaps your download is corrupted, you can validate you have a complete package by checking the MD5 / SHA256 checksum of the file you have against our hashes md5 ``` 426684bce310d658f5932621867196f0 blender-2.80-windows32.msi 14a7e49abb000a937e90808211b8927f blender-2.80-windows64.msi ``` sha256 ``` 6ed829dc52704398cee1a2481f546813c0b4d724aeb077959946ebf7234ef406 blender-2.80-windows32.msi e71084ed45ae96d6cfef9cacaca1a876f09c5b4915872fc6ac0252b7a93b26c5 blender-2.80-windows64.msi ``` you can do this from the command line by running ```certutil -hashfile blender-2.80-windows64.msi sha256``` or ```certutil -hashfile blender-2.80-windows64.msi md5``` 2. Perhaps clean up your %temp% folder? see if that helps... 3. Maybe there's file-system issues? run `chkdsk C: /f` from and administrative prompt (may require a reboot) 4. Admit defeat and just grab the [.zip file from our servers ](https://download.blender.org/release/Blender2.80/) and bypass the installer altogether.

Srinivas Addanki commented

2019-08-05 07:54:21 +02:00

@LazyDodo I have admitted defeat and have downloaded the zip file from the location you have provided.

Thanks for the help. I will check further as to why this is happening.

@LazyDodo I have admitted defeat and have downloaded the zip file from the location you have provided. Thanks for the help. I will check further as to why this is happening.

hmaciel commented

2019-11-27 09:44:35 +01:00

Added subscriber: @hmaciel

hmaciel commented

2019-11-27 09:44:35 +01:00

Hi guys, we are trying to install the package silently, no success so far. A cmd prompt pops up at some point during the process, telling about a registry key or something.
Has anyone been there?, any known workaround?

Thanks in advance, best regards.

Hi guys, we are trying to install the package silently, no success so far. A cmd prompt pops up at some point during the process, telling about a registry key or something. Has anyone been there?, any known workaround? Thanks in advance, best regards.

Richard Antalik commented

2020-01-06 15:41:43 +01:00

Added subscriber: @iss

Richard Antalik commented

2020-01-06 15:41:43 +01:00

@hmaciel this thread is not good place to ask for technical support. You can report new bug, or ask on one of our community sites https://www.blender.org/community/