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Error seen in Blender 2.80 Installation
Open, Waiting for Developer to ReproducePublic

Description

System Information
Operating system: Windows 10
Graphics card: AMD Radeon R4 Graphics 2.0 Ghz

Blender Version
Broken: 2.80 first version

Error is seen during installation of Blender 2.80. Source:(https://www.blender.org/download/). Installation cannot be completed. Error is seen consistently. Screenshot attached.

Steps:

  1. Download Blender 2.80 from the site https://www.blender.org/download/
  2. Start Install

Observed: Blender installation aborts showing an error message(screenshot attached)

Details

Type
Bug

Event Timeline

LazyDodo (LazyDodo) triaged this task as Needs Information from User priority.

Not sure how comfortable you are with the command prompt, but can you try running from the command prompt either

msiexec /l* blender.log /i blender-2.80-windows64.msi or msiexec /l* blender.log /i blender-2.80-windows32.msi depending on the file you downloaded

and attaching the blender.log file it generated?

@LazyDodo (LazyDodo) Attached is the blender log file and the new error message seen during installation.

@LazyDodo (LazyDodo) Can you please give an update on this issue?

LazyDodo (LazyDodo) added a comment.EditedThu, Aug 1, 5:37 PM

Looks like a file being written to your temp folder is having issues, I'm not entirely sure why it is unhappy, but there's a couple of things you can try (and i fully admit, i'm just throwing stuff at the wall here seeing if anything sticks)

1.perhaps your download is corrupted, you can validate you have a complete package by checking the MD5 / SHA256 checksum of the file you have against our hashes

md5

426684bce310d658f5932621867196f0  blender-2.80-windows32.msi
14a7e49abb000a937e90808211b8927f  blender-2.80-windows64.msi

sha256

6ed829dc52704398cee1a2481f546813c0b4d724aeb077959946ebf7234ef406  blender-2.80-windows32.msi
e71084ed45ae96d6cfef9cacaca1a876f09c5b4915872fc6ac0252b7a93b26c5  blender-2.80-windows64.msi

you can do this from the command line by running

certutil -hashfile blender-2.80-windows64.msi sha256

or

certutil -hashfile blender-2.80-windows64.msi md5
  1. Perhaps clean up your %temp% folder? see if that helps...
  1. Maybe there's file-system issues? run chkdsk C: /f from and administrative prompt (may require a reboot)
  1. Admit defeat and just grab the .zip file from our servers and bypass the installer altogether.

@LazyDodo (LazyDodo) I have admitted defeat and have downloaded the zip file from the location you have provided.

Thanks for the help. I will check further as to why this is happening.

Bastien Montagne (mont29) raised the priority of this task from Needs Information from User to Waiting for Developer to Reproduce.Tue, Aug 13, 5:58 PM