Page MenuHome

First time running Blender (Version 2.8) the application opens but the viewport is unresponsive and the tools have popup showing "Internal Error" console is a sea of "Empty Cubemap" errors amongst other things.
Open, Needs Triage by DeveloperPublic

Description

System Information
Dell Inspiron 5570 Laptop
Operating system:
Windows 10 Pro 64-bit (10.0, Build 17763)
CPU:
Intel Core i7-8850U
Memory:
8GB
Graphics card:
1 - Intel UHD Graphics 620
2 - Radeon 530 4GB

Blender Version
Latest version downloaded from the website today using the big download button, version 2.80.0

Short description of error
I'm a new beginner who after hearing about the new update decided to download blender for the first time. I selected a new general project from the splashscreen, however when it opens up the default cube is totally unresponsive, and the tools in the sidebar have a popup that says "Internal Error". It should also be noted that I can change the layout. I've tried to reset to factory settings from File but that failed.

The console has the following error when the application is first launched:

Read prefs: C:\Users\PIXEL-PC\AppData\Roaming\Blender Foundation\Blender\2.80\config\userpref.blend
AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead
found bundled python: C:\Program Files\Blender Foundation\Blender\2.80\python
Traceback (most recent call last):
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\addon_utils.py", line 351, in enable
  mod = __import__(module_name)
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\addons\io_scene_gltf2\__init__.py", line 63, in <module>
  from io_scene_gltf2.io.exp import gltf2_io_draco_compression_extension
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\addons\io_scene_gltf2\io\exp\gltf2_io_draco_compression_extension.py", line 18, in <module>
  from pathlib import Path
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\pathlib.py", line 1, in <module>
  import fnmatch
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\fnmatch.py", line 14, in <module>
  import re
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\re.py", line 122, in <module>
  import enum
ImportError: bad magic number in 'enum': b'\xd1\xf2\r\n'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\__init__.py", line 81, in <module>
  main()
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\__init__.py", line 78, in main
  utils.load_scripts()
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\utils\__init__.py", line 272, in load_scripts
  _initialize()
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\addon_utils.py", line 47, in _initialize
  enable(addon.module)
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\addon_utils.py", line 359, in enable
  handle_error(ex)
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\addon_utils.py", line 299, in handle_error
  import traceback
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\traceback.py", line 5, in <module>
  import linecache
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\linecache.py", line 11, in <module>
  import tokenize
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\tokenize.py", line 33, in <module>
  import re
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\re.py", line 122, in <module>
  import enum
ImportError: bad magic number in 'enum': b'\xd1\xf2\r\n'
Traceback (most recent call last):
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\utils\__init__.py", line 187, in register_module_call
  register()
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\startup\bl_operators\__init__.py", line 70, in register
  register_class(cls)
ValueError: register_class(...): already registered as a subclass

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\__init__.py", line 81, in <module>
  main()
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\__init__.py", line 78, in main
  utils.load_scripts()
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\utils\__init__.py", line 260, in load_scripts
  test_register(mod)
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\utils\__init__.py", line 229, in test_register
  register_module_call(mod)
File "C:\Program Files\Blender Foundation\Blender\2.80\scripts\modules\bpy\utils\__init__.py", line 189, in register_module_call
  import traceback
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\traceback.py", line 5, in <module>
  import linecache
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\linecache.py", line 11, in <module>
  import tokenize
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\tokenize.py", line 33, in <module>
  import re
File "C:\Program Files\Blender Foundation\Blender\2.80\python\lib\re.py", line 122, in <module>
  import enum
ImportError: bad magic number in 'enum': b'\xd1\xf2\r\n'

location: <unknown location>:-1

location: <unknown location>:-1

After that it's a sea of the following errors in the console:

WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Edit Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Draw brush)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Erase)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Fill)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Sculpt Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Face Mask'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Weight Paint Vertex Selection'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Pose'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Object Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Paint Curve'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Curve'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap '3D View Generic'
Keymap: '3D View Tool: Select Box' not found for tool 'builtin.select_box'

Exact steps for others to reproduce the error
Just run the application it seems.

Details

Type
Bug

Event Timeline

Abid Maqbool (cto.abid) triaged this task as Needs Information from User priority.

Looks like conflicting setting with some old version..
Try:

  • Blender zipped version..


Or clean un-install old blender files

  • Load Factory Settings & Save Startup File Also Edit -> Preferences Load Factory Setting & Save

  • Then try new project & let we know...

Just for working Blender smooth, update graphics drives to latest form official site

Looks like conflicting setting with some old version..

This laptop is new and has never had Blender installed on it before, I'm currently downloading the Zipped version. I'll let you know what happens. I had already tried load Factory settings, but this time I also "saved startup file" and "loaded Factory preferences" and saved like you said, unfortunately, it doesn't seem to have worked, since the problem still persists.

I downloaded and unzipped the zipped version, unfortunately it's having the same problem, this is the console output:

Read prefs: C:\Users\PIXEL-PC\AppData\Roaming\Blender Foundation\Blender\2.80\config\userpref.blend
AL lib: (EE) UpdateDeviceParams: Failed to set 48000hz, got 44100hz instead
found bundled python: F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python
Traceback (most recent call last):
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\addon_utils.py", line 351, in enable
    mod = __import__(module_name)
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\addons\io_scene_gltf2\__init__.py", line 63, in <module>
    from io_scene_gltf2.io.exp import gltf2_io_draco_compression_extension
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\addons\io_scene_gltf2\io\exp\gltf2_io_draco_compression_extension.py", line 18, in <module>
    from pathlib import Path
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\pathlib.py", line 1, in <module>
    import fnmatch
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\fnmatch.py", line 14, in <module>
    import re
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\re.py", line 122, in <module>
    import enum
ImportError: bad magic number in 'enum': b'\xd1\xf2\r\n'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\__init__.py", line 81, in <module>
    main()
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\__init__.py", line 78, in main
    utils.load_scripts()
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\utils\__init__.py", line 272, in load_scripts
    _initialize()
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\addon_utils.py", line 47, in _initialize
    enable(addon.module)
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\addon_utils.py", line 359, in enable
    handle_error(ex)
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\addon_utils.py", line 299, in handle_error
    import traceback
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\traceback.py", line 5, in <module>
    import linecache
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\linecache.py", line 11, in <module>
    import tokenize
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\tokenize.py", line 33, in <module>
    import re
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\re.py", line 122, in <module>
    import enum
ImportError: bad magic number in 'enum': b'\xd1\xf2\r\n'
Traceback (most recent call last):
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\utils\__init__.py", line 187, in register_module_call
    register()
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\startup\bl_operators\__init__.py", line 70, in register
    register_class(cls)
ValueError: register_class(...): already registered as a subclass

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\__init__.py", line 81, in <module>
    main()
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\__init__.py", line 78, in main
    utils.load_scripts()
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\utils\__init__.py", line 260, in load_scripts
    test_register(mod)
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\utils\__init__.py", line 229, in test_register
    register_module_call(mod)
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\scripts\modules\bpy\utils\__init__.py", line 189, in register_module_call
    import traceback
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\traceback.py", line 5, in <module>
    import linecache
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\linecache.py", line 11, in <module>
    import tokenize
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\tokenize.py", line 33, in <module>
    import re
  File "F:\Downloads\blender-2.80-windows64\blender-2.80-windows64\2.80\python\lib\re.py", line 122, in <module>
    import enum
ImportError: bad magic number in 'enum': b'\xd1\xf2\r\n'

location: <unknown location>:-1

location: <unknown location>:-1

Followed by a stream of these whenever I hover over something:

WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Edit Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Draw brush)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Erase)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Fill)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Sculpt Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Face Mask'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Weight Paint Vertex Selection'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Pose'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Object Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Paint Curve'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Curve'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Image Paint'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Vertex Paint'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Weight Paint'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Sculpt'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Mesh'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Armature'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Metaball'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Lattice'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Particle'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Font'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Object Non-modal'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Frames'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap '3D View Generic'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap '3D View'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Window'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Screen'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Edit Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Draw brush)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Erase)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Paint (Fill)'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Grease Pencil Stroke Sculpt Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Face Mask'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Weight Paint Vertex Selection'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Pose'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Object Mode'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Paint Curve'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Curve'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Image Paint'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Vertex Paint'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Weight Paint'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Sculpt'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Mesh'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Armature'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Metaball'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Lattice'
WARN (wm.keymap): K:\BlenderGit\blender\source\blender\windowmanager\intern\wm_keymap.c:467 WM_keymap_poll: empty keymap 'Particle'

@Mahmoud Aburas (PeltistBlack) I 'am un-sure but maybe updating the graphics drivers form official site solves the prob... please try at once

Unfortunately even after updating my graphics cards to versions that came out this year, the problem persists.

It should also be noted that Blender 2.79a works fine on my machine.

Mahmoud Aburas (PeltistBlack) raised the priority of this task from Needs Information from User to Needs Triage by Developer.Mon, Aug 26, 10:23 AM

I looks like an app you are loading is causing this error to me . Have you tried a fresh install of blender install without these apps loaded?

This Issue first occurred on a fresh install, but yes, I did try another fresh install that also failed in the same way.