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blenderkit asset library error showing trace back
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Description

System Information
Operating system: Windows-8.1-6.3.9600 64 Bits
Graphics card: GeForce GTX 970/PCIe/SSE2 NVIDIA Corporation 4.4.0 NVIDIA 344.48

Blender Version
Broken: version: 2.80 (sub 75), branch: master, commit date: 2019-07-29 14:47, hash: rBf6cb5f54494e
Worked: (optional)

Short description of error
i have tried to activate the blenderkit asset library by clicking check box in preferences but getting this error message
i have uninstalled old versions and deleted all the blender foundation folders too and installed fresh downloaded blender but same problem.
there is a closed task thread in the community but that solution is not working in my case.

thank you

Exact steps for others to reproduce the error
[Please describe the exact steps needed to reproduce the issue]
[Based on the default startup or an attached .blend file (as simple as possible)]

Details

Type
Bug

Event Timeline

Brecht Van Lommel (brecht) lowered the priority of this task from Needs Triage by Developer to Needs Information from User.Oct 4 2019, 2:40 PM
Brecht Van Lommel (brecht) edited projects, added Add-ons; removed BF Blender.

This error can happen when you install Blender 32 bit on Windows 64 bit. Please check if you are using the 64 bit Blender version.

This error can happen when you install Blender 32 bit on Windows 64 bit. Please check if you are using the 64 bit Blender version.

Thank you for your reply brecht , i am using 64 bit only.

i am attaching a snap shot of the installer too.

Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.

Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.
Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

@brech thank you again, i will try this now and come back in a while

Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.
Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

i am sry @Brecht Van Lommel (brecht) i am using python for the first time i have pasted the script given( in the troubleshoot link) in the text editor and ran it but i didnt find out the result. if you can help me by looking at the screen shot please tell me or is there another way like if i can completely uninstall blender and install again (although i tried it thrice) with only installer?

sorry again for bothering and thank you

Have you installed Python on your system? That one can conflict with the Blender Python installation, and should at least be 64 bit as well.
Clearing the PYTHONPATH variable so it is not used can also help.
https://docs.blender.org/manual/en/dev/troubleshooting/python.html

i am sry @Brecht Van Lommel (brecht) i am using python for the first time i have pasted the script given( in the troubleshoot link) in the text editor and ran it but i didnt find out the result. if you can help me by looking at the screen shot please tell me or is there another way like if i can completely uninstall blender and install again (although i tried it thrice) with only installer?

sorry again for bothering and thank you

Hi@brecht thank you it worked this time .I have deleted all the files in blender foundation and the Python zip files in other places.Now i have only the installer in my system. but this time I didn't try to install it again like everytime i did. instead i simply opened a blender file and everything is awesome now. Thank you for your support .

Brecht Van Lommel (brecht) claimed this task.