Triaging Playbook Adjustments #70658

New Issue

Dalai Felinto · 2019-10-09T01:36:21+02:00

Dalai Felinto commented

2019-10-09 01:36:21 +02:00

Review the text of bug triaging playbook
Copy to buffer button
Create anchors

Bug Triaging Playbook:
https://wiki.blender.org/wiki/Process/Bug_Reports/Triaging_Playbook

- [ ] Review the text of bug triaging playbook - [ ] Copy to buffer button - [ ] Create anchors Bug Triaging Playbook: https://wiki.blender.org/wiki/Process/Bug_Reports/Triaging_Playbook

Francesco Siddi was assigned by Dalai Felinto

2019-10-09 01:36:21 +02:00

Dalai Felinto commented

2019-10-09 01:36:21 +02:00

Added subscriber: @dfelinto

Francesco Siddi commented

2019-10-10 17:00:26 +02:00

Regarding the additional features for the wiki, I don't have capacity to implement them at the moment.
I moved the skin over here https:*github.com/blender/mediawiki-bootstrap (can be officially hosted on developer.blender.org later), with a README.md calling for help. Would be nice to have a volunteer contribution on this.

Here are a couple of suggestions that could set the tone for the canned responses.
I would recommend a native speaker to take a look at them and make them as friendly and clear as possible. Perhaps it's a good idea to make a call for volunteers for this?

Low quality report

This report is being closed because it does not contain all the information needed by the development team in order to investigate the issue.
Please submit a new report and carefully follow the instructions. Be sure to provide system information, Blender version, and a .blend file with exact steps to reproduce the problem.

Too complex file report, where user could not simplify enough

Thanks for the report. Unfortunately the scenario described is too complex to troubleshoot. Please help narrowing down the problem description.
Normally .blend files can be simplified by removing unnecessary objects and settings, until the problem reveals itself more clearly.
If there are many steps to reproduce the problem, please attach a .blend file saved right before the bug occurs, so only a few steps are needed to trigger the bug.

Feature request

This report is being closed because it is not considered a bug.
Please use other channels for user feedback and feature requests: https://wiki.blender.org/wiki/Communication/Contact#User_Feedback_and_Requests
For more information on why this isn't considered a bug, visit: https://wiki.blender.org/wiki/Reference/Not_a_bug

Regarding the additional features for the wiki, I don't have capacity to implement them at the moment. I moved the skin over here https:*github.com/blender/mediawiki-bootstrap (can be officially hosted on developer.blender.org later), with a [README.md](https:*github.com/blender/mediawiki-bootstrap#get-involved) calling for help. Would be nice to have a volunteer contribution on this. Here are a couple of suggestions that could set the tone for the canned responses. I would recommend a native speaker to take a look at them and make them as friendly and clear as possible. Perhaps it's a good idea to make a call for volunteers for this? ### Low quality report This report is being closed because it does not contain all the information needed by the development team in order to investigate the issue. Please submit a new report and carefully follow the instructions. Be sure to provide system information, Blender version, and a .blend file with exact steps to reproduce the problem. ### Too complex file report, where user could not simplify enough Thanks for the report. Unfortunately the scenario described is too complex to troubleshoot. Please help narrowing down the problem description. Normally .blend files can be simplified by removing unnecessary objects and settings, until the problem reveals itself more clearly. If there are many steps to reproduce the problem, please attach a .blend file saved right before the bug occurs, so only a few steps are needed to trigger the bug. ### Feature request This report is being closed because it is not considered a bug. Please use other channels for user feedback and feature requests: https://wiki.blender.org/wiki/Communication/Contact#User_Feedback_and_Requests For more information on why this isn't considered a bug, visit: https://wiki.blender.org/wiki/Reference/Not_a_bug

ChristopherAnderssarian commented

2019-11-08 10:24:36 +01:00

Added subscriber: @ChristopherAnderssarian

ChristopherAnderssarian commented

2019-11-08 10:24:36 +01:00

What about Account deletion requests? (at the moment users can't delete it themselves)
Not only for the triage team, but documentation for uses explaining the process and the ramifications...

Also for duplicate reports.
I've seen developers discriminate based upon:

Creation time
Quality of the report; Tags, .blend file, ect..
Where discussion is happening

Would be nice to be absolutely clear on this.

What about Account deletion requests? (at the moment users can't delete it themselves) Not only for the triage team, but documentation for uses explaining the process and the ramifications... Also for duplicate reports. I've seen developers discriminate based upon: - Creation time - Quality of the report; Tags, .blend file, ect.. - Where discussion is happening Would be nice to be absolutely clear on this.

Dalai Felinto commented

2020-01-27 13:06:36 +01:00

re: account deletion request

There are too few of these to be an issue, really. I would rather keep the playbook as lean as possible, and help us with the decision process of the issues we actually don't know how to handle right away.

re: duplicate

Agree that we could have an entry for "closing as duplicate" that explains the process (make sure the remaining one has all the info needed, ...). Could you please write this and I add to the wiki?

re: account deletion request There are too few of these to be an issue, really. I would rather keep the playbook as lean as possible, and help us with the decision process of the issues we actually don't know how to handle right away. re: duplicate Agree that we could have an entry for "closing as duplicate" that explains the process (make sure the remaining one has all the info needed, ...). Could you please write this and I add to the wiki?

Dalai Felinto commented

2020-06-24 11:16:12 +02:00

Changed status from 'Confirmed' to: 'Resolved'

Dalai Felinto closed this issue

2020-06-24 11:16:12 +02:00

Dalai Felinto commented

2020-06-24 11:16:12 +02:00

Closing this for now. Still welcoming feedbacks. Also note that we now have canned responses

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Triaging Playbook Adjustments #70658

Low quality report

Too complex file report, where user could not simplify enough

Feature request