Blender won't start #76265

New Issue

Melisek · 2020-04-30T14:23:34+02:00

Melisek commented

2020-04-30 14:23:34 +02:00

System Information
Operating system: Windows 7 Ultimate 64-bit
Graphics card: Intel HD Graphics

Blender Version
Broken: 2.82 and 2.82a
Worked: 2.82

Short description of error
After blender asked to update graphic driver, i went onto the site and in meantime wanted to do something in blender, but it didn't start. There wasnt any drivers update for my graphics card after i installed the intel tool. I restarted my pc, reinstalled blender to a newer version which had just an a at the end.

**System Information** Operating system: Windows 7 Ultimate 64-bit Graphics card: Intel HD Graphics **Blender Version** Broken: 2.82 and 2.82a Worked: 2.82 **Short description of error** After blender asked to update graphic driver, i went onto the site and in meantime wanted to do something in blender, but it didn't start. There wasnt any drivers update for my graphics card after i installed the intel tool. I restarted my pc, reinstalled blender to a newer version which had just an a at the end.

Melisek commented

2020-04-30 14:23:34 +02:00

Added subscriber: @Melisek

Rahul Chaudhary commented

2020-04-30 15:13:00 +02:00

Added subscriber: @RC12

Rahul Chaudhary commented

2020-04-30 15:13:00 +02:00

Please include the debug logs. Run !!blender_debug_log.cmd!! file on the blender install directory and upload the files

Melisek commented

2020-04-30 15:35:29 +02:00

blender_debug_output.txt

blender_system_info.txt

[blender_debug_output.txt](https://archive.blender.org/developer/F8503175/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F8503176/blender_system_info.txt)

Ankit Meel commented

2020-04-30 16:14:11 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-04-30 16:14:11 +02:00

Try this:

click on Blender icon with right button;
click in properties;
choose compatibilities;
execute this program in mode of compatibility
apply

Also, since you have multiple GPUs, did you try changing GPU settings to use the better one ?

Try this: > click on Blender icon with right button; > click in properties; > choose compatibilities; > execute this program in mode of compatibility > apply Also, since you have multiple GPUs, did you try changing GPU settings to use the better one ?

Melisek commented

2020-04-30 17:25:08 +02:00

Uhh The AMD GPU doesnt work well. And for defult it runs always on integrated sadly. Also most programs dont work on the scnd gpu

Ankit Meel commented

2020-04-30 17:26:53 +02:00

unfortunately the requirements are these: https://www.blender.org/download/requirements/

Melisek commented

2020-04-30 17:35:35 +02:00

Also tried the compatibility mode for windows 7 and run blender as admin, still nothing :(

Melisek commented

2020-04-30 17:38:17 +02:00

Ankit it was working well earlier, after blender said bout the driver update it stopped working...

Ankit Meel commented

2020-04-30 18:23:43 +02:00

You may read the discussion in #72098 (Crash on startup with 2.82 and Intel HD + Windows)
and a bit in #74578 (White screen 'not responding' crash on startup) & linked ones.

You may read the discussion in #72098 (Crash on startup with 2.82 and Intel HD + Windows) and a bit in #74578 (White screen 'not responding' crash on startup) & linked ones.

Robert Guetzkow commented

2020-04-30 18:30:18 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-04-30 18:30:18 +02:00

@Melisek You need to ensure that Blender is started with your dedicated GPU (AMD Radeon HD 8500M). Your integrated GPU from the Intel(R) Pentium(R) CPU 2020M doesn't fulfill the [minimum requirements for running Blender 2.8x ]]. It may still work with an [ https:*downloadcenter.intel.com/en/download/29473?product=71142 | updated driver , but it's not guaranteed.

@Melisek You need to ensure that Blender is started with your dedicated GPU (AMD Radeon HD 8500M). Your integrated GPU from the Intel(R) Pentium(R) CPU 2020M doesn't fulfill the [minimum requirements for running Blender 2.8x ]]. It may still work with an [[ https:*downloadcenter.intel.com/en/download/29473?product=71142 | updated driver ](https:*www.blender.org/download/requirements/), but it's not guaranteed.

Robert Guetzkow commented

2020-04-30 18:31:16 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Melisek commented

2020-04-30 18:39:19 +02:00

@rjg I already said it earlier.... 1. The Amd graphics card doesnt work well with some of my programs, so i dont use it and it doesnt work that better than the integrated ones and 2. Blender was working well before the notification with my integrated graphics

Robert Guetzkow commented

2020-04-30 18:55:24 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Robert Guetzkow closed this issue

2020-04-30 18:55:24 +02:00

Robert Guetzkow self-assigned this 2020-04-30 18:55:24 +02:00

Robert Guetzkow commented

2020-04-30 18:55:24 +02:00

@Melisek Issues like this can happen with hardware that is unsupported because it doesn't fulfill the minimum requirements. The driver for your integrated GPU is quite ancient, therefore it's no surprise that it's not working. Blender checks for unsupported device and drivers which is why you're seeing the message. I would have to speculate why it worked before.

Since the issue is caused by unsupported hardware, I'm closing this ticket. You will either have to:

Use the AMD GPU, even though it doesn't work well with your other software.* It fulfills the minimum requirements.
Update the driver for the integrated GPU, which may or may not resolve the issue since it's not fulfilling the minimum requirements.

Upgrade your hardware.

*This may even be configurable per software. For Nvidia GPUs such option exists.

@Melisek Issues like this can happen with hardware that is unsupported because it doesn't fulfill the minimum requirements. The driver for your integrated GPU is quite ancient, therefore it's no surprise that it's not working. Blender checks for unsupported device and drivers which is why you're seeing the message. I would have to speculate why it worked before. Since the issue is caused by unsupported hardware, I'm closing this ticket. You will either have to: - Use the AMD GPU, even though it doesn't work well with your other software.* It fulfills the minimum requirements. - Update the driver for the integrated GPU, which may or may not resolve the issue since it's not fulfilling the minimum requirements. # Upgrade your hardware. *This may even be configurable per software. For Nvidia GPUs such option exists.

Melisek commented

2020-05-01 09:00:38 +02:00

Welp, updated some drivers on my pc, i couldnt update the integrated graphics sadly, but, when i went on the amd GPU i got this error. I have a laptop, which will be my tool for work for a pretty long time so i dont think there will be a GPU that will fit somewhere here.

![image.png](https://archive.blender.org/developer/F8505247/image.png) Welp, updated some drivers on my pc, i couldnt update the integrated graphics sadly, but, when i went on the amd GPU i got this error. I have a laptop, which will be my tool for work for a pretty long time so i dont think there will be a GPU that will fit somewhere here.

Robert Guetzkow commented

2020-05-01 10:48:03 +02:00

@Melisek The AMD Radeon HD 8500M should work with Blender since it's GCN first generation, thus this error is likely caused by an outdated driver. You will have to update the driver for your AMD GPU as well.

Melisek commented

2020-05-01 11:33:21 +02:00

Welp i have updated drivers already for it...

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Blender won't start #76265

Upgrade your hardware.