Blender 2.83 Doesnt Load #77579

New Issue

Henrik · 2020-06-07T20:45:10+02:00

Henrik commented

2020-06-07 20:45:10 +02:00

Windows 64/ OS is 64bit
GPU Two Quadro FX 4800
2 Xeon CPU 6 GHz
24.0GB Ram

Hello, part of the development fund but having an error in which Blender 2.83 doesn't even load. All versions of Blender prior work. So I checked one of the text files in User for 2.83 and says my GPU is supported, I ran one of the command scripts (blender factory startup) and it produced a Blender Debug Output. I also ran your cmd script blender_debug_log

Error 1:

-----------------------------------------------------------------
found bundled python: D:\blender-2.83.0-windows64\blender-2.83.0-windows64\2.83\python
Error   : EXCEPTION_ACCESS_VIOLATION
Address : 0x00007FF7A9A7FFF4
Module  : D:\blender-2.83.0-windows64\blender-2.83.0-windows64\blender.exe
---------------------------------------------------------------------------

Error 2:

-----------------------------------------------------------------
Switching to fully guarded memory allocator.
Blender 2.83.0
Build: 2020-06-03 12:41:58 Windows Release
argv[0] = D:\blender-2.83.0-windows64\blender-2.83.0-windows64\\blender
argv[1] = --debug
argv[2] = --debug-cycles
argv[3] = --python-expr
argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\Hendawg\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')

Note: No (valid) 'C:\Users\Hendawg\AppData\Roaming\Blender Foundation\Blender\2.83\config\startup.blend' found, fall back to built-in default.
------------------------------------------------------------------------------------------------

So what is causing the error that prevents it from even loading?

Windows 64/ OS is 64bit GPU Two Quadro FX 4800 2 Xeon CPU 6 GHz 24.0GB Ram Hello, part of the development fund but having an error in which Blender 2.83 doesn't even load. All versions of Blender prior work. So I checked one of the text files in User for 2.83 and says my GPU is supported, I ran one of the command scripts (blender factory startup) and it produced a Blender Debug Output. I also ran your cmd script blender_debug_log Error 1: ``` ----------------------------------------------------------------- found bundled python: D:\blender-2.83.0-windows64\blender-2.83.0-windows64\2.83\python Error : EXCEPTION_ACCESS_VIOLATION Address : 0x00007FF7A9A7FFF4 Module : D:\blender-2.83.0-windows64\blender-2.83.0-windows64\blender.exe --------------------------------------------------------------------------- ``` Error 2: ``` ----------------------------------------------------------------- Switching to fully guarded memory allocator. Blender 2.83.0 Build: 2020-06-03 12:41:58 Windows Release argv[0] = D:\blender-2.83.0-windows64\blender-2.83.0-windows64\\blender argv[1] = --debug argv[2] = --debug-cycles argv[3] = --python-expr argv[4] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\Hendawg\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') Note: No (valid) 'C:\Users\Hendawg\AppData\Roaming\Blender Foundation\Blender\2.83\config\startup.blend' found, fall back to built-in default. ------------------------------------------------------------------------------------------------ ``` So what is causing the error that prevents it from even loading?

Henrik commented

2020-06-07 20:45:10 +02:00

Added subscriber: @Haldronara

blender-admin commented

2020-06-07 20:45:10 +02:00

blender/blender-addons#77702 was marked as duplicate of this issue

Ankit Meel changed title from ~~Blender 2.83 Doesnt Load: Debug Output says “EXCEPTION_ACCESS_VIOLATION”~~ to Blender 2.83 Doesnt Load

2020-06-07 21:05:42 +02:00

Ankit Meel commented

2020-06-07 21:07:21 +02:00

Added subscriber: @ankitm

Ankit Meel commented

2020-06-07 21:07:21 +02:00

Please download blender 2.90. & run blender_debug_log.cmd that you find in that folder.
It'll give debug_log, system info & blender.crash.txt. Please upload the three txt files. (drag and drop in the text box)

https://builder.blender.org/download/

Please download blender 2.90. & run blender_debug_log.cmd that you find in *that* folder. It'll give debug_log, system info & blender.crash.txt. Please upload the three txt files. (drag and drop in the text box) https://builder.blender.org/download/

Robert Guetzkow commented

2020-06-08 19:52:07 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Henrik commented

2020-06-09 01:01:43 +02:00

blender_system_info.txt

blender_debug_output.txt

The folder when running blender_debug_log.cmd for 2.90 only gave me two text files but in folders for 2.82, 2.83 AppData\Roaming\Blender Foundation\Blender\2.83\config it has Platform Support it says Quadro FX 4800 supported

platform_support.txt

[blender_system_info.txt](https://archive.blender.org/developer/F8602795/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F8602794/blender_debug_output.txt) The folder when running blender_debug_log.cmd for 2.90 only gave me two text files but in folders for 2.82, 2.83 AppData\Roaming\Blender Foundation\Blender\2.83\config it has Platform Support it says Quadro FX 4800 supported [platform_support.txt](https://archive.blender.org/developer/F8602797/platform_support.txt)

Ankit Meel commented

2020-06-09 08:23:25 +02:00

Writing: C:\Users\Hendawg\AppData\Local\Temp\blender.crash.txt
Please upload this too

Writing: C:\Users\Hendawg\AppData\Local\Temp\blender.crash.txt Please upload this too

Ankit Meel commented

2020-06-09 12:33:15 +02:00

Also, do you happen to know the build date/ hash of the working version. Maybe check your downloads list ?

Ankit Meel commented

2020-06-10 08:30:26 +02:00

Added subscriber: @Na5her

Ankit Meel commented

2020-06-10 16:23:07 +02:00

Closed as duplicate of #77657

Ankit Meel closed this issue

2020-06-10 16:23:07 +02:00

Henrik commented

2020-06-13 10:12:59 +02:00

blender.crash.txt

My Mum isnt very well so sorry for the slow response, but this is the crash text you talking about and it still pops up that access violation thing. The version of blender I downloaded was the one you put up on your website publically, think it had been at least two days after you publically released it.

[blender.crash.txt](https://archive.blender.org/developer/F8614636/blender.crash.txt) My Mum isnt very well so sorry for the slow response, but this is the crash text you talking about and it still pops up that access violation thing. The version of blender I downloaded was the one you put up on your website publically, think it had been at least two days after you publically released it.

Ankit Meel commented

2020-06-13 10:23:38 +02:00

Please take care of yourself and your family!
The bug has been fixed and would be available in 2.90 . The Buildbot is under maintenance, so it will take some time for the build to appear there.

ed00b5def6 is the hash of the fix and you can see the history of master branch at https://developer.blender.org/diffusion/B/history/master/ to make sure that the build you download has the fix in it.

Dave provided the crash trace in #77657 (Quadro GPUs: Blender 2.83 will not open)
so I closed this as its duplicate.
Thank you for the report!

Please take care of yourself and your family! The bug has been fixed and would be available in 2.90 . The Buildbot is under maintenance, so it will take some time for the build to appear there. ed00b5def6 is the hash of the fix and you can see the history of master branch at https://developer.blender.org/diffusion/B/history/master/ to make sure that the build you download has the fix in it. Dave provided the crash trace in #77657 (Quadro GPUs: Blender 2.83 will not open) so I closed this as its duplicate. Thank you for the report!

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Blender 2.83 Doesnt Load #77579