Eevee won't display reflections from world environment HDR texture #77891

New Issue

Mendes · 2020-06-15T17:11:19+02:00

Mendes commented

2020-06-15 17:11:19 +02:00

System Information
Operating system: Microsoft Windows 8.1 Single Language
Graphics card: Intel(R) Graphics HD 4400

Blender Version
Broken: 2.83 LTS, as available on blender.org

Short description of error
Upon creating a scene with an world environment texture, and adding a Principled BSDF material with 1.0 Metallic and low roughness, the reflections of the world texture do not appear on the object's (standard cube) surface. The direct light reflection, however, does appear. A few additional details of the bug can be found here .

Exact steps for others to reproduce the error
Change the render engine to eevee, change Viewport Shading to Rendered, or render from the camera, as is.doesntwork.blend

**System Information** Operating system: Microsoft Windows 8.1 Single Language Graphics card: Intel(R) Graphics HD 4400 **Blender Version** Broken: 2.83 LTS, as available on blender.org **Short description of error** Upon creating a scene with an world environment texture, and adding a Principled BSDF material with 1.0 Metallic and low roughness, the reflections of the world texture do not appear on the object's (standard cube) surface. The direct light reflection, however, does appear. A few additional details of the bug can be found [here ](https://blender.stackexchange.com/questions/182723/metallic-reflective-material-not-displaying-reflections-of-the-world-hdri-on-ee). **Exact steps for others to reproduce the error** Change the render engine to eevee, change Viewport Shading to Rendered, or render from the camera, as is.[doesntwork.blend](https://archive.blender.org/developer/F8621640/doesntwork.blend)

Mendes commented

2020-06-15 17:11:19 +02:00

Added subscriber: @emanuelmendes118

Philipp Oeser commented

2020-06-15 18:12:35 +02:00

Added subscriber: @lichtwerk

Philipp Oeser commented

2020-06-15 18:12:35 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Philipp Oeser commented

2020-06-15 18:12:35 +02:00

Looks like this here

Your GPU is on the lower end of the supported spectrum.
Please double-check if the drivers are up to date and the hardware meets Blender's requirements: https://www.blender.org/download/requirements
To upgrade to the latest driver, see here for more information: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/index.html
Please report back if this fixes your issue, thx.

Looks like this here ![image.png](https://archive.blender.org/developer/F8621826/image.png) Your GPU is on the lower end of the supported spectrum. Please double-check if the drivers are up to date and the hardware meets Blender's requirements: https://www.blender.org/download/requirements To upgrade to the latest driver, see here for more information: https://docs.blender.org/manual/en/dev/troubleshooting/gpu/index.html Please report back if this fixes your issue, thx.

Mendes commented

2020-06-16 17:46:29 +02:00

The video graphics adapter driver seems to be up-to-date.

I used the OpenGL Extension Viewer to check if it's working, and the tests seem to indicate the API is working as expected, with all versions required for running Blender being supported.

I am also attaching the system-info.txt file, in case it contains useful information.
If any further information becomes necessary, I'll be glad to provide it. Thank you.

system-info.txt

The video graphics adapter driver seems to be up-to-date. ![image.png](https://archive.blender.org/developer/F8625227/image.png) I used the OpenGL Extension Viewer to check if it's working, and the tests seem to indicate the API is working as expected, with all versions required for running Blender being supported. ![image.png](https://archive.blender.org/developer/F8625333/image.png) I am also attaching the system-info.txt file, in case it contains useful information. If any further information becomes necessary, I'll be glad to provide it. Thank you. [system-info.txt](https://archive.blender.org/developer/F8625369/system-info.txt)

Mendes commented

2020-06-24 01:27:10 +02:00

Not sure how this works here, but, shouldn't the task status be altered now?

Philipp Oeser commented

2020-06-24 07:15:30 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Germano Cavalcante commented

2020-06-25 16:35:45 +02:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2020-06-25 16:35:45 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Germano Cavalcante commented

2020-06-25 16:35:45 +02:00

The website to download the graphics driver shows that the latest version is 15.40.45.5126 (and not 10.18.14.5117).
https://downloadcenter.intel.com/product/81497/Intel-HD-Graphics-4400

Are you sure you have installed the latest version of the Intel Graphics HD 4400 driver?

The website to download the graphics driver shows that the latest version is `15.40.45.5126` (and not `10.18.14.5117`). https://downloadcenter.intel.com/product/81497/Intel-HD-Graphics-4400 Are you sure you have installed the latest version of the Intel Graphics HD 4400 driver?

Mendes commented

2020-07-01 02:35:01 +02:00

I downloaded and installed the aforementioned driver for Windows 8.1 and my Processor, I tried uninstalling the driver, restarting, then installed the downloaded one. The installation manager showed that 10.18.14.5117 was the latest version for the graphics card, and, again, both the intel driver support and opengl viewer said the driver was up to date after I installed it.
The results on Blender remained the same. Maybe - [x] detail I forgot to mention is that the material preview works fine.

In short, yes, I am sure this is the latest driver.

I downloaded and installed the aforementioned driver for Windows 8.1 and my Processor, I tried uninstalling the driver, restarting, then installed the downloaded one. The installation manager showed that 10.18.14.5117 was the latest version for the graphics card, and, again, both the intel driver support and opengl viewer said the driver was up to date after I installed it. The results on Blender remained the same. Maybe - [x] detail I forgot to mention is that the material preview works fine. ![image.png](https://archive.blender.org/developer/F8656098/image.png) In short, yes, I am sure this is the latest driver.

Germano Cavalcante commented

2020-07-01 15:34:57 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Germano Cavalcante commented

2020-07-01 15:41:22 +02:00

Closed as duplicate of #75943

Germano Cavalcante closed this issue

2020-07-01 15:41:22 +02:00

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Eevee won't display reflections from world environment HDR texture #77891