Optix viewport denoise error with Quadro M2000 #79133

New Issue

Maxim Ponomarov · 2020-07-21T10:35:09+02:00

Maxim Ponomarov commented

2020-07-21 10:35:09 +02:00

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: Quadro M2000/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 451.48

Blender Version
Broken: version: 2.90.0 Alpha, branch: master, commit date: 2020-07-20 20:08, hash: 731d9f0bfa
Worked: I think it never worked

Short description of error
Optix viewport denoiser error on Quadro M2000

Exact steps for others to reproduce the error

Create simple scene (plane and cube)
Set viewport denoising to Optix (or leave automatic)
Change viewport to Rendered mode
Wait for 2-3 samples, denoising process starts working
After 2-4 seconds error appears (screentshot 1): CUDA_ERROR_LAUNCH_FAILED in cuStreamSynchronize(0) (device_optix.cpp:1021)
Back to Solid mode
Back to Rendered mode
Rendering not starts at all, another error appears: Failed to create CUDA context (Launch failed)

I get this error with:

CUDA device enabled or disabled in settings
If CUDA enabled - render device is CPU or GPU in Render properties

Error disappears if Optix viewport denoise disabled or Open Image Denoise selected. Switching back to Optix gives same errors.

optix_error.blend

**System Information** Operating system: Windows-10-10.0.18362-SP0 64 Bits Graphics card: Quadro M2000/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 451.48 **Blender Version** Broken: version: 2.90.0 Alpha, branch: master, commit date: 2020-07-20 20:08, hash: `731d9f0bfa` Worked: I think it never worked **Short description of error** Optix viewport denoiser error on Quadro M2000 **Exact steps for others to reproduce the error** 1) Create simple scene (plane and cube) 2) Set viewport denoising to Optix (or leave automatic) 3) Change viewport to Rendered mode 4) Wait for 2-3 samples, denoising process starts working 5) After 2-4 seconds error appears (screentshot 1): CUDA_ERROR_LAUNCH_FAILED in cuStreamSynchronize(0) (device_optix.cpp:1021) 6) Back to Solid mode 7) Back to Rendered mode 8) Rendering not starts at all, another error appears: Failed to create CUDA context (Launch failed) I get this error with: 1) CUDA device enabled or disabled in settings 2) If CUDA enabled - render device is CPU or GPU in Render properties Error disappears if Optix viewport denoise disabled or Open Image Denoise selected. Switching back to Optix gives same errors. ![Screenshot_1.png](https://archive.blender.org/developer/F8711185/Screenshot_1.png) ![Screenshot_2.png](https://archive.blender.org/developer/F8711184/Screenshot_2.png) [optix_error.blend](https://archive.blender.org/developer/F8711183/optix_error.blend)

Maxim Ponomarov commented

2020-07-21 10:35:09 +02:00

Added subscriber: @ponomarovmax

Germano Cavalcante commented

2020-07-22 19:18:30 +02:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2020-07-22 19:18:30 +02:00

Thanks for the report.

This is almost always caused by driver problems. Please double-check if the drivers are up to date.

In the troubleshooting there is a section about error messages in NVidia GPUs.
Check if any of this information can help solve the problem:
https://docs.blender.org/manual/en/dev/render/cycles/gpu_rendering.html#error-messages

Thanks for the report. This is almost always caused by driver problems. Please double-check if the drivers are up to date. In the troubleshooting there is a section about error messages in NVidia GPUs. Check if any of this information can help solve the problem: https://docs.blender.org/manual/en/dev/render/cycles/gpu_rendering.html#error-messages

Germano Cavalcante commented

2020-07-23 15:00:03 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Germano Cavalcante commented

2020-07-23 15:00:03 +02:00

Can you please confirm that updating the drivers solves the problem?

Maxim Ponomarov commented

2020-07-24 09:04:26 +02:00

I've updated driver to version 451.77 (newest available, previous was 451.48). Problem not solved.

Maxim Ponomarov commented

2020-07-24 09:15:08 +02:00

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: GeForce GTX 1070 Ti/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00

Blender Version
Broken: version: 2.90.0 Beta, branch: master, commit date: 2020-07-23 18:40, hash: 9cbf43801b

Optix Denoise even not avaible

**System Information** Operating system: Windows-10-10.0.18362-SP0 64 Bits Graphics card: GeForce GTX 1070 Ti/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00 **Blender Version** Broken: version: 2.90.0 Beta, branch: master, commit date: 2020-07-23 18:40, hash: `9cbf43801b` Optix Denoise even not avaible ![Безымянный.png](https://archive.blender.org/developer/F8717533/Безымянный.png)

Maxim Ponomarov commented

2020-07-24 09:23:41 +02:00

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: Quadro K620/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 442.19

Blender Version
Broken: version: 2.90.0 Beta, branch: master, commit date: 2020-07-23 18:40, hash: 9cbf43801b

Another Quadro GPU, Optix available, other error.

**System Information** Operating system: Windows-10-10.0.18362-SP0 64 Bits Graphics card: Quadro K620/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 442.19 **Blender Version** Broken: version: 2.90.0 Beta, branch: master, commit date: 2020-07-23 18:40, hash: `9cbf43801b` Another Quadro GPU, Optix available, other error. ![Снимок.JPG](https://archive.blender.org/developer/F8717552/Снимок.JPG)

Germano Cavalcante commented

2020-07-24 14:07:13 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Germano Cavalcante commented

2020-07-24 14:13:55 +02:00

Added subscriber: @pmoursnv

Germano Cavalcante commented

2020-07-24 14:13:55 +02:00

@ponomarovmax, the images show different errors, please avoid mixing different errors in a single report since one bug per report is allowed.

@pmoursnv, can you shed some light here?

@ponomarovmax, the images show different errors, please avoid mixing different errors in a single report since one bug per report is allowed. @pmoursnv, can you shed some light here?

blender-admin commented

2020-07-24 15:36:09 +02:00

This issue was referenced by c64b12c0b8

This issue was referenced by c64b12c0b80bc5a60ff39c7f984d06020009400c

Patrick Mours commented

2020-07-24 15:37:11 +02:00

Quadro M2000/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 451.48
Likely a system/driver issue with this particular card. It would be useful to try another application using OptiX and/or its denoiser to see if similar issues occur.
GeForce GTX 1070 Ti/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00
Driver r432 is way too old, OptiX is only supported starting with r440.
Quadro K620/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 442.19
~Maxwell 1.0 is not supported for OptiX (which the chip used on the K620 card is from), only Maxwell 2.0 is. It shouldn't show up as being available on those cards though, so will push a fix shortly that makes it unavailable in the first place.~ This is fixed now.

- Quadro M2000/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 451.48 Likely a system/driver issue with this particular card. It would be useful to try another application using OptiX and/or its denoiser to see if similar issues occur. - GeForce GTX 1070 Ti/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 432.00 Driver r432 is way too old, OptiX is only supported starting with r440. - Quadro K620/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 442.19 ~Maxwell 1.0 is not supported for OptiX (which the chip used on the K620 card is from), only Maxwell 2.0 is. It shouldn't show up as being available on those cards though, so will push a fix shortly that makes it unavailable in the first place.~ This is fixed now.

blender-admin commented

2020-07-27 16:11:00 +02:00

This issue was referenced by d64e171c4b

This issue was referenced by d64e171c4ba1648c647e5b160cc80c5dd15d05c6

Richard Antalik commented

2020-11-27 20:27:21 +01:00

Added subscriber: @iss

Richard Antalik commented

2020-11-27 20:27:21 +01:00

@ponomarovmax I am looking at older reports, is this still an issue? Or have anything changed?

Maxim Ponomarov commented

2020-11-27 20:33:50 +01:00

In #79133#1063532, @iss wrote:
@ponomarovmax I am looking at older reports, is this still an issue? Or have anything changed?

I do not and will not have access to this equipment, so I cannot confirm is this bug relevant.

> In #79133#1063532, @iss wrote: > @ponomarovmax I am looking at older reports, is this still an issue? Or have anything changed? I do not and will not have access to this equipment, so I cannot confirm is this bug relevant.

Richard Antalik commented

2020-11-27 20:56:06 +01:00

Changed status from 'Needs Triage' to: 'Archived'

Richard Antalik closed this issue

2020-11-27 20:56:06 +01:00

Richard Antalik commented

2020-11-27 20:56:06 +01:00

Thanks for update. As have been mentioned, this is likely driver issue, so I will close this report. Thanks for repoting anyway.

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Optix viewport denoise error with Quadro M2000 #79133