crashes when using viewport denoise #80359

New Issue

AMITH KRISHNA.P · 2020-09-02T06:07:28+02:00

AMITH KRISHNA.P commented

2020-09-02 06:07:28 +02:00

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: Intel(R) UHD Graphics 610 Intel 4.5.0 - Build 27.20.100.8425

Blender Version
Broken: version: 2.90.0, branch: master, commit date: 2020-08-31 11:26, hash: 0330d1af29

Short description of error
I was trying new features of latest release 2.90 I don't have a GPU that supports blender so I use CPU when I tested viewport denoise it crashed when it is set to automatic but when I set it into open image it worked but still buggy and also crashed after some time
system-info.txt

**System Information** Operating system: Windows-10-10.0.18362-SP0 64 Bits Graphics card: Intel(R) UHD Graphics 610 Intel 4.5.0 - Build 27.20.100.8425 **Blender Version** Broken: version: 2.90.0, branch: master, commit date: 2020-08-31 11:26, hash: `0330d1af29` **Short description of error** I was trying new features of latest release 2.90 I don't have a GPU that supports blender so I use CPU when I tested viewport denoise it crashed when it is set to automatic but when I set it into open image it worked but still buggy and also crashed after some time [system-info.txt](https://archive.blender.org/developer/F8833074/system-info.txt)

AMITH KRISHNA.P commented

2020-09-02 06:07:28 +02:00

Added subscriber: @AKANIMATION

Raimund Klink commented

2020-09-02 13:29:52 +02:00

Added subscriber: @Raimund58

Raimund Klink commented

2020-09-02 13:29:52 +02:00

Hi, could you please add your pc infos?

Hi, could you please add your pc infos? ![2020-09-02 13_29_14-Window.png](https://archive.blender.org/developer/F8832876/2020-09-02_13_29_14-Window.png)

AMITH KRISHNA.P commented

2020-09-02 14:10:53 +02:00

@Raimund58 I have added it

Richard Antalik commented

2020-09-04 00:06:05 +02:00

Added subscriber: @iss

Richard Antalik commented

2020-09-04 00:06:05 +02:00

Please update GPU drivers, download latest daily build https://builder.blender.org/download/, run blender_debug_log.cmd and upload created files after(if) Blender crashes

Please update GPU drivers, download latest daily build https://builder.blender.org/download/, run `blender_debug_log.cmd` and upload created files after(if) Blender crashes

AMITH KRISHNA.P commented

2020-09-04 07:46:29 +02:00

i downloaded the driver as i dont have one but yet the problem is there @iss

Raimund Klink commented

2020-09-04 08:46:23 +02:00

@AKANIMATION Please run blender_debug_log.cmd and upload created files after(if) Blender crashes

AMITH KRISHNA.P commented

2020-09-04 08:55:00 +02:00

hmm what how do you do that

Alaska commented

2020-09-04 09:56:27 +02:00

Added subscriber: @Alaska

Alaska commented

2020-09-04 09:56:27 +02:00

In #80359#1008971, @AKANIMATION wrote:
hmm what how do you do that

Navigate to the location where Blender is installed and run the file called blender_debug_log.cmd then get Blender to crash. A window will open with two files, upload both of them here using the upload button in your next reply:

If you can't find the location where Blender is installed, then dowloading Blender 2.90 from here and selecting the MacOS, Linux, and other versions -> Windows Portable (.zip) option will give you a zip file you can extract which will contain Blender. Side that folder, you will find the blender_debug_log.cmd file you're looking for. https://www.blender.org/download

> In #80359#1008971, @AKANIMATION wrote: > hmm what how do you do that Navigate to the location where Blender is installed and run the file called `blender_debug_log.cmd` then get Blender to crash. A window will open with two files, upload both of them here using the upload button in your next reply: ![Capture.PNG](https://archive.blender.org/developer/F8839341/Capture.PNG) If you can't find the location where Blender is installed, then dowloading Blender 2.90 from here and selecting the `MacOS, Linux, and other versions -> Windows Portable (.zip)` option will give you a zip file you can extract which will contain Blender. Side that folder, you will find the `blender_debug_log.cmd` file you're looking for. https://www.blender.org/download

AMITH KRISHNA.P commented

2020-09-04 10:41:32 +02:00

This comment was removed by @AKANIMATION

*This comment was removed by @AKANIMATION*

AMITH KRISHNA.P commented

2020-09-04 10:41:59 +02:00

This comment was removed by @AKANIMATION

*This comment was removed by @AKANIMATION*

AMITH KRISHNA.P commented

2020-09-04 10:44:27 +02:00

yeah got it and also crashed
blender_debug_output.txt

blender_system_info.txt

yeah got it and also crashed [blender_debug_output.txt](https://archive.blender.org/developer/F8839483/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F8839484/blender_system_info.txt)

Richard Antalik commented

2020-09-08 01:18:44 +02:00

I see some addons active, which I don't think that would cause crash, but just for completenes sake can you try to click on File > Defaults > Load Factory Settings and check if crash happens after doing this?

There wasn't any crashfile in debug output, so we will have to confirm by developer with similar hardware.

I see some addons active, which I don't think that would cause crash, but just for completenes sake can you try to click on File > Defaults > Load Factory Settings and check if crash happens after doing this? There wasn't any crashfile in debug output, so we will have to confirm by developer with similar hardware.

AMITH KRISHNA.P commented

2020-09-08 08:12:15 +02:00

@iss i tried load factory settings and now it seems to be working but still laggy maybe it's because of my pc this time it showed not responding but didn't completely crashed and I can see the scene too it takes a little time to move around in the scene, thanks for helping

AMITH KRISHNA.P commented

2020-09-08 08:14:21 +02:00

i can zoom in and out but while moving it takes too much time and shows no responding but comes back

AMITH KRISHNA.P commented

2020-09-08 08:16:29 +02:00

and also one more thing now its working good with the open image format thinks like the problem has been fixed

AMITH KRISHNA.P commented

2020-09-08 16:55:15 +02:00

Changed status from 'Needs Triage' to: 'Resolved'

AMITH KRISHNA.P closed this issue

2020-09-08 16:55:15 +02:00

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crashes when using viewport denoise #80359