cannot download blender 2.90 #81030

New Issue

xylia legonas · 2020-09-21T14:58:57+02:00

xylia legonas commented

2020-09-21 14:58:57 +02:00

System Information
Operating system:
Graphics card:

Blender Version
Broken: (example: 2.80, edbf15d3c0, master, 2018-11-28, as found on the splash screen)
Worked: (newest version of Blender that worked as expected)

Short description of error

Error report by the Windows Installer:
"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

**System Information** Operating system: Graphics card: **Blender Version** Broken: (example: 2.80, edbf15d3c044, master, 2018-11-28, as found on the splash screen) Worked: (newest version of Blender that worked as expected) **Short description of error** Error report by the Windows Installer: "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package." **Exact steps for others to reproduce the error** Based on the default startup or an attached .blend file (as simple as possible).

xylia legonas commented

2020-09-21 14:58:57 +02:00

Added subscriber: @elopyam

xylia legonas commented

2020-09-21 14:59:45 +02:00

https://gyazo.com/6fc8a05476f7d45007807a764f0a3936 i get this message when installing

Garry R. Osgood commented

2020-09-21 17:08:51 +02:00

Added subscriber: @grosgood

Garry R. Osgood commented

2020-09-21 17:08:51 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Garry R. Osgood commented

2020-09-21 17:08:51 +02:00

A bug report for Blender is not a trivial undertaking; take time to be as detailed as possible and take nothing for granted. An understandable and common error for first time reporters is to rely on assumed knowledge, leaving out important clues. See [BF Blender Bug Report]] and Pablo Vazquez's [https:*www.youtube.com/watch?v=JTD0OJq_rF4|How to Report a Bug. Pablo observes that a good bug report is the result of a serious investigation. Until solved and fixed, a bug is a mystery, for which clues are needed to limit possibilities and point to lines of investigation.
Your report is missing key information:

What version of Windows are you using?
What site did you go to for Blender? Blender's download site, Steam or an online store?
What version of Blender are you downloading?
Have you tried (temporarily) disabling anti-virus software or other running applications? What other things you may have tried?

Experimental versions of Blender change daily. Have you tried a later version?

Please read the background information on bug reporting and get back with extra details when you can. We'll keep this report open for two weeks or so. Thank you in advance for getting back to us.

A bug report for Blender is not a trivial undertaking; take time to be as detailed as possible and take nothing for granted. An understandable and common error for first time reporters is to rely on assumed knowledge, leaving out important clues. See [BF Blender Bug Report]] and Pablo Vazquez's [[https:*www.youtube.com/watch?v=JTD0OJq_rF4|How to Report a Bug](https:*developer.blender.org/maniphest/task/edit/form/1/). Pablo observes that a good bug report is the result of a serious investigation. Until solved and fixed, a bug is a mystery, for which clues are needed to limit possibilities and point to lines of investigation. Your report is missing key information: - What version of Windows are you using? - What site did you go to for Blender? Blender's download site, Steam or an online store? - What version of Blender are you downloading? - Have you tried (temporarily) disabling anti-virus software or other running applications? What other things you may have tried? # Experimental versions of Blender change daily. Have you tried a later version? Please read the background information on bug reporting and get back with extra details when you can. We'll keep this report open for two weeks or so. Thank you in advance for getting back to us. ```

xylia legonas commented

2020-09-21 18:09:33 +02:00

window 10
https://www.blender.org/thanks/
Blender 2.90
yes,
5 blender 2.90
6 i am dylexic and i am struggling getting through this support page and the reporting was a nightmare for me ,

1. window 10 2. https://www.blender.org/thanks/ 3. Blender 2.90 4. yes, 5 blender 2.90 6 i am dylexic and i am struggling getting through this support page and the reporting was a nightmare for me ,

xylia legonas commented

2020-09-21 18:10:25 +02:00

i can download it will not install

https://gyazo.com/6fc8a05476f7d45007807a764f0a3936

i can download it will not install https://gyazo.com/6fc8a05476f7d45007807a764f0a3936

Robert Guetzkow commented

2020-09-21 19:10:40 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-09-21 19:10:40 +02:00

Could be a broken download. I would suggest you try to download the .msi again or try to use the portable .zip version (only requires extracting, but no installation).

xylia legonas commented

2020-09-21 20:36:05 +02:00

ok i have tried the zip this also give a message

https://gyazo.com/0bded17a082c9c5c63c2e1df44e84ffb

ok i have tried the zip this also give a message https://gyazo.com/0bded17a082c9c5c63c2e1df44e84ffb

Robert Guetzkow commented

2020-09-21 21:07:20 +02:00

The error message in the linked image reads:

Windows cannot open the folder.

The Compressed (zipped) Folder 'E:\Documents\blender\blender-2.90.0-windows64.zip' is invalid

For future comments and bug reports, please either type the error message out as text or post the image directly on the bug tracker. Don't use image hosting/sharing websites. Files/image can either be upload via drag and drop or by clicking on the upload button as shown in the screenshot below.

I've tried to open the current .msi/.zip and both open correctly. The files provided by the website are valid. The issue must be on your system and is unrelated to Blender.

The error message in the linked image reads: > Windows cannot open the folder. > > The Compressed (zipped) Folder 'E:\Documents\blender\blender-2.90.0-windows64.zip' is invalid For future comments and bug reports, please either type the error message out as text or post the image directly on the bug tracker. Don't use image hosting/sharing websites. Files/image can either be upload via drag and drop or by clicking on the upload button as shown in the screenshot below. ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png) I've tried to open the current .msi/.zip and both open correctly. The files provided by the website are valid. The issue must be on your system and is unrelated to Blender.

Robert Guetzkow commented

2020-09-21 21:15:04 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Robert Guetzkow closed this issue

2020-09-21 21:15:04 +02:00

Robert Guetzkow self-assigned this 2020-09-21 21:15:04 +02:00

Robert Guetzkow commented

2020-09-21 21:15:04 +02:00

I have to close this ticket, because this is not an issue with Blender's installer or archive. You may want to check that your hard drive functions properly, for instance with chkdsk, and ensure that it has enough space.

I have to close this ticket, because this is not an issue with Blender's installer or archive. You may want to check that your hard drive functions properly, for instance with `chkdsk`, and ensure that it has enough space.

xylia legonas commented

2020-09-23 16:56:24 +02:00

i do not have a clue what you are talking about chkdsk what is that and i have loads of space

Robert Guetzkow commented

2020-09-23 21:26:07 +02:00

@elopyam Since I can open the files properly on Windows 10, the issue appears to be on your system. One potential cause of corrupted files could be a failing hard drive, which is why I suggested to run chkdsk. It's a tool by Microsoft to find errors in your file system and the hard drive. Alternatively, you could do the following steps through the UI to check your hard drive:

Open the Windows Explorer ({key Win} + {key E})
Right-click on the E: hard-drive icon
Select Properties
Switch to the Tools tab

In the Error Checking section click the Check button.

If this doesn't report any errors, the issue is likely somewhere else on your system.

@elopyam Since I can open the files properly on Windows 10, the issue appears to be on your system. One potential cause of corrupted files could be a failing hard drive, which is why I suggested to run [chkdsk](https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk). It's a tool by Microsoft to find errors in your file system and the hard drive. Alternatively, you could do the following steps through the UI to check your hard drive: - Open the Windows Explorer ({key Win} + {key E}) - Right-click on the `E:` hard-drive icon - Select *Properties* - Switch to the *Tools* tab # In the *Error Checking* section click the *Check* button. If this doesn't report any errors, the issue is likely somewhere else on your system.

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cannot download blender 2.90 #81030

Experimental versions of Blender change daily. Have you tried a later version?

In the Error Checking section click the Check button.