Blender not opening, crashes on start #83919

New Issue

PiMaster06 · 2020-12-18T05:55:02+01:00

PiMaster06 commented

2020-12-18 05:55:02 +01:00

System Information
Operating system: Windows 10: Windows version 1909 (OS Build 18363.1256)
Graphics card: amd radeon r5 graphics
Processer: i5
( old computer :) )

Blender Version
2.9.1

Short description of error
Every time I open blender, it opens the command prompt, shows a white screen (saying it's blender), then closes. Everything I have seen others say to do has not worked. I've tried reinstalling from different places, updating drivers, and opening in the command prompt, even trying --debug-gpu. Nothing is working.

Exact steps for others to reproduce the error
Open blender 2.9.2 from anywhere. (generally you have to double click it)

**System Information** Operating system: Windows 10: Windows version 1909 (OS Build 18363.1256) Graphics card: amd radeon r5 graphics Processer: i5 ( old computer :) ) **Blender Version** 2.9.1 **Short description of error** Every time I open blender, it opens the command prompt, shows a white screen (saying it's blender), then closes. Everything I have seen others say to do has not worked. I've tried reinstalling from different places, updating drivers, and opening in the command prompt, even trying --debug-gpu. Nothing is working. **Exact steps for others to reproduce the error** Open blender 2.9.2 from anywhere. (generally you have to double click it)

PiMaster06 commented

2020-12-18 05:55:02 +01:00

Added subscriber: @PiMaster06

Robert Guetzkow commented

2020-12-18 10:04:02 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2020-12-18 10:04:02 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Robert Guetzkow commented

2020-12-18 10:04:02 +01:00

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

PiMaster06 commented

2020-12-18 19:50:08 +01:00

When I double click it, it says, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

PiMaster06 commented

2020-12-27 02:08:09 +01:00

Here they are, hopefully I did everything right
blender_system_info.txt
blender_debug_output.txt

Here they are, hopefully I did everything right [blender_system_info.txt](https://archive.blender.org/developer/F9531341/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F9531340/blender_debug_output.txt)

PiMaster06 commented

2020-12-27 02:13:29 +01:00

Also it may be worth noting that Blender did work one time with debug_gpu, then didn't work again.

Robert Guetzkow commented

2020-12-27 11:30:12 +01:00

Currently it looks like it is crashing the graphics driver of your AMD GPU. Please upload the C:\Users\***\AppData\Local\Temp\blender.crash.txt and check if you're able to start Blender by double-clicking on the blender_debug_gpu_glitchworkaround.cmd. Could you please check which specific R5 Graphics chip you're using (200 series, 300 series)?

Currently it looks like it is crashing the graphics driver of your AMD GPU. Please upload the `C:\Users\***\AppData\Local\Temp\blender.crash.txt` and check if you're able to start Blender by double-clicking on the `blender_debug_gpu_glitchworkaround.cmd`. Could you please check which specific `R5 Graphics` chip you're using (200 series, 300 series)?

PiMaster06 commented

2020-12-27 18:03:20 +01:00

Yes, it does work when I do that! Thank you so much!

I don't know exactly what series the graphics card is, but it is version 21.19.414.2560

Here is the file you asked for:
blender.crash.txt

Yes, it does work when I do that! Thank you so much! I don't know exactly what series the graphics card is, but it is version 21.19.414.2560 Here is the file you asked for: [blender.crash.txt](https://archive.blender.org/developer/F9532184/blender.crash.txt)

Robert Guetzkow commented

2020-12-27 18:05:54 +01:00

Closed as duplicate of #80804

Robert Guetzkow closed this issue

2020-12-27 18:05:54 +01:00

Robert Guetzkow commented

2020-12-27 18:07:27 +01:00

There is a fix in 2.92 that should allow you to start Blender normally. This usually only occurs on older hardware that we don't support anymore (e.g. R5 200 series with TeraScale 2).

PiMaster06 commented

2020-12-28 00:59:11 +01:00

This comment was removed by @PiMaster06

*This comment was removed by @PiMaster06*

PiMaster06 commented

2020-12-28 00:59:41 +01:00

Thanks!

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Blender not opening, crashes on start #83919