Crash when closing preferences window #84435

New Issue

Jason Wilson · 2021-01-05T22:32:57+01:00

Jason Wilson commented

2021-01-05 22:32:57 +01:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: GeForce GTX 1080/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 436.15

Blender Version
Broken: version: 2.92.0 Alpha, branch: master, commit date: 2021-01-04 23:35, hash: 9b17e71c23
Worked: (newest version of Blender that worked as expected)

Short description of error
Crash when closing preferences window

Exact steps for others to reproduce the error
navigating to edit / preferences / keymap, then closing the preferences window consistently produces program crash.

Thanks for everything you do!
Sincerely,

Jason

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: GeForce GTX 1080/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 436.15 **Blender Version** Broken: version: 2.92.0 Alpha, branch: master, commit date: 2021-01-04 23:35, hash: `9b17e71c23` Worked: (newest version of Blender that worked as expected) **Short description of error** Crash when closing preferences window **Exact steps for others to reproduce the error** navigating to edit / preferences / keymap, then closing the preferences window consistently produces program crash. Thanks for everything you do! Sincerely, - Jason

Jason Wilson commented

2021-01-05 22:32:57 +01:00

Added subscriber: @JasonWilson

Pi Lanningham commented

2021-01-06 03:45:56 +01:00

Added subscriber: @Quantumplation-4

Pi Lanningham commented

2021-01-06 03:45:56 +01:00

@JasonWilson I'm unable to reproduce. Perhaps it's something configuration specific.

Can you try running the blender_factory_startup.cmd script in the blender folder? This should start blender with factory defaults, and see if the issue goes away.

If so, can you attach your user preferences (likely located in the %USERPROFILE%\AppData\Roaming\Blender Foundation\Blender\{version} folder) file so we can investigate further?

@JasonWilson I'm unable to reproduce. Perhaps it's something configuration specific. Can you try running the `blender_factory_startup.cmd` script in the blender folder? This should start blender with factory defaults, and see if the issue goes away. If so, can you attach your user preferences (likely located in the `%USERPROFILE%\AppData\Roaming\Blender Foundation\Blender\{version}` folder) file so we can investigate further?

Falk David commented

2021-01-06 09:59:45 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Oliver Weissbarth commented

2021-01-06 11:53:47 +01:00

Added subscriber: @oweissbarth

Jason Wilson commented

2021-01-06 19:46:33 +01:00

userpref.blend
Here is my normal setup. I noticed the crash first when adding these settings (setting pan to Button4 mouse and view3d.view_roll to Button4 mouse). After resetting to factory setting, deleting my roaming data (or rather moving the 2.92 folder from my roaming data, changing the name an zipping it) the error still occurs.
I just ran an untouched version, and confirmed that my preferences were not saved after doing this and got the crash again.
I haven't tried todays build yet.

I'm not really sure how to run the blender_factory_startup.cmd script in the blender folder, however.... I'm afraid I am not well versed in these things :/
Hope all is well.

[userpref.blend](https://archive.blender.org/developer/F9553415/userpref.blend) Here is my normal setup. I noticed the crash first when adding these settings (setting pan to Button4 mouse and view3d.view_roll to Button4 mouse). After resetting to factory setting, deleting my roaming data (or rather moving the 2.92 folder from my roaming data, changing the name an zipping it) the error still occurs. I just ran an untouched version, and confirmed that my preferences were not saved after doing this and got the crash again. I haven't tried todays build yet. I'm not really sure how to run the blender_factory_startup.cmd script in the blender folder, however.... I'm afraid I am not well versed in these things :/ Hope all is well.

Robert Guetzkow commented

2021-01-08 11:32:47 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-01-08 11:32:47 +01:00

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Jason Wilson commented

2021-01-08 19:26:37 +01:00

blender.crash.txt

Let me know if this is the right one. Thanks

[blender.crash.txt](https://archive.blender.org/developer/F9556070/blender.crash.txt) Let me know if this is the right one. Thanks

Robert Guetzkow commented

2021-01-08 20:19:24 +01:00

It seems you have an old tablet driver installed that causes problems. Please try to update it to the most recent version.

Nicholas Rishel self-assigned this 2021-01-09 10:13:47 +01:00

Jason Wilson commented

2021-01-09 16:50:01 +01:00

That seems to have solved the issue. Thanks again!