Audio from rendered video files disappears when saved to camera roll on iPhone or uploaded to social media on desktop #84615

New Issue

Charlie Carretti · 2021-01-11T22:07:58+01:00

Charlie Carretti commented

2021-01-11 22:07:58 +01:00

System Information
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: GeForce GTX 1650 SUPER/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 451.67

Blender Version
Broken: version: 2.91.0, branch: master, commit date: 2020-11-25 08:34, hash: 0f45cab862
Worked: (newest version of Blender that worked as expected)

Short description of error
This is more of an outside blender issue but I believe blender may be causing it. I was only eventually able to upload my video with sound to social media once I uploaded it to Vimeo and downloaded it again (because it created a new version of the video). I can't figure out if there's any output setting I'd have to change to avoid this, but basically I believe the audio encoding in blender is causing this to happen. I wish I could explain better but it's caused me enough stress and wasted time for now. Hope it can be figured out, whether or not it's a global issue or just something I'm personally missing.

Exact steps for others to reproduce the error
I simply render an animation with sound in the sequencer, it comes out as an mp4 working just fine, continues to work fine when uploaded to google drive, then the audio disappears when downloaded to my phone, or when I tweeted the video.

**System Information** Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: GeForce GTX 1650 SUPER/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 451.67 **Blender Version** Broken: version: 2.91.0, branch: master, commit date: 2020-11-25 08:34, hash: `0f45cab862` Worked: (newest version of Blender that worked as expected) **Short description of error** This is more of an outside blender issue but I believe blender may be causing it. I was only eventually able to upload my video with sound to social media once I uploaded it to Vimeo and downloaded it again (because it created a new version of the video). I can't figure out if there's any output setting I'd have to change to avoid this, but basically I believe the audio encoding in blender is causing this to happen. I wish I could explain better but it's caused me enough stress and wasted time for now. Hope it can be figured out, whether or not it's a global issue or just something I'm personally missing. **Exact steps for others to reproduce the error** I simply render an animation with sound in the sequencer, it comes out as an mp4 working just fine, continues to work fine when uploaded to google drive, then the audio disappears when downloaded to my phone, or when I tweeted the video.

Charlie Carretti commented

2021-01-11 22:07:58 +01:00

Added subscriber: @ccarretti

Robert Guetzkow commented

2021-01-11 22:17:11 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-01-11 22:17:11 +01:00

Changed status from 'Needs Triage' to: 'Archived'

Robert Guetzkow closed this issue

2021-01-11 22:17:11 +01:00

Robert Guetzkow commented

2021-01-11 22:17:11 +01:00

If it works on Vimeo but not on other platforms, you're likely using an audio codec that is not supported by some of them. I would suggest you try to select a different one.

Unfortunately, I'll have to close the ticket as this is not a bug in Blender. If you do believe that Blender improperly encodes the audio, then we will need a minimal example project that fails to export properly and step by step instructions to reproduce the problem.

If you need help learning or using Blender, please post a question on one of our [community websites ]], for instance https:*blender.stackexchange.com/ , https:*blenderartists.org/ or the [ https:*blender.chat/channel/support | #support channel on Blender chat .

If it works on Vimeo but not on other platforms, you're likely using an audio codec that is not supported by some of them. I would suggest you try to select a different one. Unfortunately, I'll have to close the ticket as this is not a bug in Blender. If you do believe that Blender improperly encodes the audio, then we will need a minimal example project that fails to export properly and step by step instructions to reproduce the problem. If you need help learning or using Blender, please post a question on one of our [community websites ]], for instance [[ https:*blender.stackexchange.com/ | Blender's StackExchange ]], [[ https:*blenderartists.org/ | blenderartists.org ]] or the [[ https:*blender.chat/channel/support | #support channel on Blender chat ](https:*www.blender.org/community/).

Charlie Carretti commented

2021-01-11 22:31:46 +01:00

Sigh...I just used the AAC instead of MP3 and it finally worked. Thank you!

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Audio from rendered video files disappears when saved to camera roll on iPhone or uploaded to social media on desktop #84615