OptiX not detecting my GPU (RTX 2070) #84925

Closed
opened 2021-01-21 10:12:00 +01:00 by Zsombor · 13 comments

System Information
Operating system: Windows-10-10.0.18362-SP0 64 Bits
Graphics card: GeForce RTX 2070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 461.09
CPU: I9-10850K
Motherboard: Z490 AORUS ELITE AC

Blender Version
Broken: version: 2.91.2, branch: master, commit date: 2021-01-19 16:15, hash: 5be9ef4177
Worked: (newest version of Blender that worked as expected)

Short description of error
OptiX not detecting my GPU

Exact steps for others to reproduce the error

image.png

**System Information** Operating system: Windows-10-10.0.18362-SP0 64 Bits Graphics card: GeForce RTX 2070/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 461.09 CPU: I9-10850K Motherboard: Z490 AORUS ELITE AC **Blender Version** Broken: version: 2.91.2, branch: master, commit date: 2021-01-19 16:15, hash: `5be9ef4177` Worked: (newest version of Blender that worked as expected) **Short description of error** OptiX not detecting my GPU **Exact steps for others to reproduce the error** ![image.png](https://archive.blender.org/developer/F9590681/image.png)
Author

Added subscriber: @Indoraptor

Added subscriber: @Indoraptor

Added subscriber: @rjg

Added subscriber: @rjg

Changed status from 'Needs Triage' to: 'Needs User Info'

Changed status from 'Needs Triage' to: 'Needs User Info'

I can't reproduce the issue on my system.

Can you please check the following:

  • Does Blender list the GPU in the CUDA tab?
  • Is an earlier version detecting the GPU properly, e.g. 2.91.0, 2.90.1, 2.83.x ?

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to enable the GPU in the OptiX tab again. Once it doesn't list the GPU, close Blender. The Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop.

2019_12_04_upload_icon_developer_blender_org.png

I can't reproduce the issue on my system. Can you please check the following: - Does Blender list the GPU in the CUDA tab? - Is an earlier version detecting the GPU properly, e.g. [2.91.0, 2.90.1, 2.83.x ](https://download.blender.org/release/)? Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to enable the GPU in the OptiX tab again. Once it doesn't list the GPU, close Blender. The Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)
Author

Thanks for the fast reply!

OpenCL error: CL_PLATFORM_NOT_FOUND_KHR in device_opencl_get_num_platforms_safe(&num_platforms) (C:\b\buildbot-worker-windows\windows_291\blender.git\intern\cycles\device\device_opencl.cpp:144)
Switching to fully guarded memory allocator.
Blender 2.91.2
Build: 2021-01-19 16:25:50 Windows Release
argv- [x] = D:\Steam\steamapps\common\Blender\blender
argv- [x] = --debug
argv- [x] = --debug-gpu
argv- [x] = --python-expr
argv- [x] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\Zsombor\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
Read prefs: C:\Users\Zsombor\AppData\Roaming\Blender Foundation\Blender\2.91\config\userpref.blend
read file

Version 280 sub 39 date unknown hash unknown

found bundled python: D:\Steam\steamapps\common\Blender\2.91\python
Saved session recovery to 'C:\Users\Zsombor\AppData\Local\Temp\quit.blend'

Blender quit
Press any key to exit . . .

image.png

Thanks for the fast reply! OpenCL error: CL_PLATFORM_NOT_FOUND_KHR in device_opencl_get_num_platforms_safe(&num_platforms) (C:\b\buildbot-worker-windows\windows_291\blender.git\intern\cycles\device\device_opencl.cpp:144) Switching to fully guarded memory allocator. Blender 2.91.2 Build: 2021-01-19 16:25:50 Windows Release argv- [x] = D:\Steam\steamapps\common\Blender\\blender argv- [x] = --debug argv- [x] = --debug-gpu argv- [x] = --python-expr argv- [x] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\Zsombor\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') Read prefs: C:\Users\Zsombor\AppData\Roaming\Blender Foundation\Blender\2.91\config\userpref.blend read file ``` Version 280 sub 39 date unknown hash unknown ``` found bundled python: D:\Steam\steamapps\common\Blender\2.91\python Saved session recovery to 'C:\Users\Zsombor\AppData\Local\Temp\quit.blend' Blender quit Press any key to exit . . . ![image.png](https://archive.blender.org/developer/F9590698/image.png)

I would suggest you uninstall and reinstall your graphics driver.

I would suggest you uninstall and reinstall your graphics driver.
Author

Should i install the Studio or the Game ready driver?

Should i install the Studio or the Game ready driver?

Both should work equally well.

Both should work equally well.
Author

I reinstalled and still nothing

I reinstalled and still nothing

Added subscriber: @YAFU

Added subscriber: @YAFU

The user has an intel iGPU. I'm not sure how to get information in Windows about which graphics driver is being used and if that might be related to the problem.

In principle you make sure that the monitor/display cable is connected to the nvidia card and not to the motherboard.

The user has an intel iGPU. I'm not sure how to get information in Windows about which graphics driver is being used and if that might be related to the problem. In principle you make sure that the monitor/display cable is connected to the nvidia card and not to the motherboard.
Author

I reinstalled my OP System and now it works!

I reinstalled my OP System and now it works!

Changed status from 'Needs User Info' to: 'Archived'

Changed status from 'Needs User Info' to: 'Archived'
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Reference: blender/blender#84925
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