blender 2.91.2 error: EXCEPTION_ACCESS_VIOLATION #85017

New Issue

shaurya · 2021-01-24T14:57:35+01:00

shaurya commented

2021-01-24 14:57:35 +01:00

Device name DESKTOP-BBFO6I9
Processor Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz 1.99 GHz
Installed RAM 20.0 GB (19.4 GB usable)
Device ID AD5AF3A9-B4BD-464E-8941-B1792E833903
Product ID 00325-81081-03317-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Short description of error

the black screen come up then its shows error: EXCEPTION_ACCESS_VIOLATION” for a second the blender app turns on then shuts off in a seccond

Exact steps for others to reproduce the error
To me it occurs as soon as the application has started

Device name DESKTOP-BBFO6I9 Processor Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz 1.99 GHz Installed RAM 20.0 GB (19.4 GB usable) Device ID AD5AF3A9-B4BD-464E-8941-B1792E833903 Product ID 00325-81081-03317-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display **Short description of error** the black screen come up then its shows error: EXCEPTION_ACCESS_VIOLATION” for a second the blender app turns on then shuts off in a seccond **Exact steps for others to reproduce the error** To me it occurs as soon as the application has started

shaurya commented

2021-01-24 14:57:35 +01:00

Added subscriber: @Xicon

Markus Werle commented

2021-01-24 16:17:59 +01:00

Added subscriber: @daixtrose

Markus Werle commented

2021-01-24 16:17:59 +01:00

I can confirm this bug with

the Windows 10 App,
the regular installed version 2.91.2 and
the latest portable version blender-2.93.0-ded9484925ed-windows64; crash report file: blender.crash.txt

Output from ProcessExplorer: 2021-01-24_BlenderLogfile.7z

I can confirm this bug with - the Windows 10 App, - the regular installed version 2.91.2 and - the latest portable version blender-2.93.0-ded9484925ed-windows64; crash report file: [blender.crash.txt](https://archive.blender.org/developer/F9595426/blender.crash.txt) Output from ProcessExplorer: [2021-01-24_BlenderLogfile.7z](https://archive.blender.org/developer/F9595438/2021-01-24_BlenderLogfile.7z)

shaurya commented

2021-01-24 16:26:16 +01:00

Dear @daixtrose,
So as of now is there a fix, and thanks to you im delighted to know that my device is above the minimal requirements to run the app as i wasnt sure about the sse2 support.
Thanks and Regards,
@Xicon

Dear @daixtrose, So as of now is there a fix, and thanks to you im delighted to know that my device is above the minimal requirements to run the app as i wasnt sure about the sse2 support. Thanks and Regards, @Xicon

Markus Werle commented

2021-01-24 16:37:29 +01:00

I am a user like you are, I just wanted to confirm you are not alone and need not waste time to check other versions, since it seems all are affected somehow.

Markus Werle commented

2021-01-24 16:38:24 +01:00

Output from git bash:

~/Downloads/blender-2.93.0-ded9484925ed-windows64
$ ./blender.exe --debug-memory
Error   : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000000000000
Module  :
Thread  : 00001a98
Switching to fully guarded memory allocator.
Writing: C:\Users\werle\AppData\Local\Temp\blender.crash.txt

Output from git bash: ``` ~/Downloads/blender-2.93.0-ded9484925ed-windows64 $ ./blender.exe --debug-memory Error : EXCEPTION_ACCESS_VIOLATION Address : 0x0000000000000000 Module : Thread : 00001a98 Switching to fully guarded memory allocator. Writing: C:\Users\werle\AppData\Local\Temp\blender.crash.txt ```

shaurya commented

2021-01-24 16:54:26 +01:00

so as of now i cant use blender right

Robert Guetzkow commented

2021-01-25 11:30:06 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-01-25 11:30:06 +01:00

@Xicon Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

@Xicon Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Robert Guetzkow commented

2021-01-25 11:36:04 +01:00

@daixtrose Your problem looks similar to the #72098 issue. Please keep in mind that just because Blender crashes, it doesn't mean that it's the same issue as other tickets. I would therefore ask you to create your own report.

Please check

whether your monitor is connected to the GPU or motherboard
if you have multiple monitors
what your Windows Graphics settings have configured as the default GPU

You may want to try the workaround explained in #78799 and see if this allows you to start Blender.

@daixtrose Your problem looks similar to the #72098 issue. Please keep in mind that just because Blender crashes, it doesn't mean that it's the same issue as other tickets. I would therefore ask you to create your own report. Please check - whether your monitor is connected to the GPU or motherboard - if you have multiple monitors - what your Windows Graphics settings have configured as the default GPU You may want to try the workaround explained in #78799 and see if this allows you to start Blender.

Robert Guetzkow commented

2021-01-25 11:36:19 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Markus Werle commented

2021-01-25 21:57:01 +01:00

@rjg interesting enough I had followed that advice before and it did not work. Now I tried again after another update and I can confirm that attaching the builtin Intel graphics device lets me start the app. Alas, selecting the Nvidia Quadro M1200 leads to the crash.

Of course this is not a solution. 3 Questions:

Do you think it is helpful that I report this again providing the graphics device information?
I am using latest Windows 10 and latest NVIDIA driver. What am I to do?

@rjg interesting enough I had followed that advice before and it did not work. Now I tried again after another update and I can confirm that attaching the builtin Intel graphics device lets me start the app. Alas, selecting the Nvidia Quadro M1200 leads to the crash. Of course this is not a solution. 3 Questions: - Do you think it is helpful that I report this again providing the graphics device information? - I am using latest Windows 10 and latest NVIDIA driver. What am I to do?

shaurya commented

2021-01-26 10:11:07 +01:00

Thanks for your help though my problem got fixed when I went back to the setup wizard and clicked on repair turn out some files were missing with the installation

Robert Guetzkow commented

2021-01-26 10:12:46 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Robert Guetzkow closed this issue

2021-01-26 10:12:46 +01:00

Robert Guetzkow commented

2021-01-26 10:12:46 +01:00

@Xicon I'm closing the ticket then.

Robert Guetzkow commented

2021-01-26 10:18:07 +01:00

@daixtrose As I've said, please create a separate report as your issue has nothing to do with this ticket. Please include the answers to the questions I've posted in your ticket. It may very well be the exact same problem as #72098 in which case the ticket will be merged, but I'll have to check this first.

Markus Werle commented

2021-01-30 20:49:10 +01:00

It's a graphics device problem and I find it odd the software has to crash. I'd prefer a native window start first and allow collecting system info b4 trying to write to null pointers via nvidia drivers.

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blender 2.91.2 error: EXCEPTION_ACCESS_VIOLATION #85017