Crash on open EXCEPTION_ACCESS_VIOLATION #85386

New Issue

Carlos Lima · 2021-02-04T21:37:17+01:00

Carlos Lima commented

2021-02-04 21:37:17 +01:00

System Information
Operating system: Microsoft Windows 10 Pro
Graphics card: NVIDIA GeForce GTX 1060 3GB // Intel(R) HD Graphics 630

Blender Version
Broken: blender-2.91.2-windows64
Worked: Never installed before

Short description of error After installed, I cannot run the program. A command line window appears for tenths of a second, I can't read it. And that's all. It never opens the program. I ran a debug command from the installation folder (Blender foundation) and it generated this report:

Error   : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000000000000
Module  : 
Thread  : 00003714
Switching to fully guarded memory allocator.
Blender 2.91.2
Build: 2021-01-19 16:25:50 Windows Release
argv- [x] = C:\Program Files\Blender Foundation\Blender 2.91\\blender
argv- [x] = --debug
argv- [x] = --debug-gpu
argv- [x] = --debug-gpu-force-workarounds
argv- [x] = --python-expr
argv- [x] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\Kraneo\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt')
read file

Version 280 sub 39 date unknown hash unknown

Writing: C:\Users\Kraneo\AppData\Local\Temp\blender.crash.txt

Stack trace:

ExceptionCode         : EXCEPTION_ACCESS_VIOLATION
Exception Address     : 0x0000000000000000
Exception Module      : 
Exception Flags       : 0x00000000
Exception Parameters  : 0x2
	Parameters- [x] : 0x0000000000000008
	Parameters- [x] : 0x0000000000000000


Stack trace:
blender.exe         :0x00007FF656126AD0  bli_windows_system_backtrace_stack_thread
blender.exe         :0x00007FF656125D40  BLI_system_backtrace
blender.exe         :0x00007FF65222D950  windows_exception_handler
KERNELBASE.dll      :0x00007FF8C3740F90  UnhandledExceptionFilter
ntdll.dll           :0x00007FF8C5BE3600  memset
ntdll.dll           :0x00007FF8C5BCCC40  _C_specific_handler
ntdll.dll           :0x00007FF8C5BE1730  _chkstk
ntdll.dll           :0x00007FF8C5BAA4F0  RtlRaiseException
ntdll.dll           :0x00007FF8C5BE0490  KiUserExceptionDispatcher

Exact steps for others to reproduce the error
INstall the software, and try to open it.

**System Information** Operating system: Microsoft Windows 10 Pro Graphics card: NVIDIA GeForce GTX 1060 3GB // Intel(R) HD Graphics 630 **Blender Version** Broken: blender-2.91.2-windows64 Worked: Never installed before **Short description of error** After installed, I cannot run the program. A command line window appears for tenths of a second, I can't read it. And that's all. It never opens the program. I ran a debug command from the installation folder (Blender foundation) and it generated this report: ```lines Error : EXCEPTION_ACCESS_VIOLATION Address : 0x0000000000000000 Module : Thread : 00003714 Switching to fully guarded memory allocator. Blender 2.91.2 Build: 2021-01-19 16:25:50 Windows Release argv- [x] = C:\Program Files\Blender Foundation\Blender 2.91\\blender argv- [x] = --debug argv- [x] = --debug-gpu argv- [x] = --debug-gpu-force-workarounds argv- [x] = --python-expr argv- [x] = import bpy; bpy.ops.wm.sysinfo(filepath=r'C:\Users\Kraneo\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt') read file ``` Version 280 sub 39 date unknown hash unknown ``` Writing: C:\Users\Kraneo\AppData\Local\Temp\blender.crash.txt ``` Stack trace: ``` ExceptionCode : EXCEPTION_ACCESS_VIOLATION Exception Address : 0x0000000000000000 Exception Module : Exception Flags : 0x00000000 Exception Parameters : 0x2 Parameters- [x] : 0x0000000000000008 Parameters- [x] : 0x0000000000000000 Stack trace: blender.exe :0x00007FF656126AD0 bli_windows_system_backtrace_stack_thread blender.exe :0x00007FF656125D40 BLI_system_backtrace blender.exe :0x00007FF65222D950 windows_exception_handler KERNELBASE.dll :0x00007FF8C3740F90 UnhandledExceptionFilter ntdll.dll :0x00007FF8C5BE3600 memset ntdll.dll :0x00007FF8C5BCCC40 _C_specific_handler ntdll.dll :0x00007FF8C5BE1730 _chkstk ntdll.dll :0x00007FF8C5BAA4F0 RtlRaiseException ntdll.dll :0x00007FF8C5BE0490 KiUserExceptionDispatcher ``` **Exact steps for others to reproduce the error** INstall the software, and try to open it.

Carlos Lima commented

2021-02-04 21:37:17 +01:00

Added subscriber: @Lordkranius

Robert Guetzkow commented

2021-02-04 22:48:14 +01:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-02-04 22:48:14 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Robert Guetzkow commented

2021-02-04 22:48:14 +01:00

Please upload the following log files:

C:\Users\Kraneo\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt
C:\Users\Kraneo\AppData\Local\Temp\blender.crash.txt

Please upload the following log files: - `C:\Users\Kraneo\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt` - `C:\Users\Kraneo\AppData\Local\Temp\blender.crash.txt`

Carlos Lima commented

2021-02-09 20:45:06 +01:00

Sorry, but it was impossible for me to find this file:

C:\Users\Kraneo\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt

neither in the indicated directory nor in the whole PC, the one I did find was this one:
C:\Users\Kraneo\AppData\Local\Temp\blender.crash.txt

and it is the one I upload{F9755192}

Sorry, I hope it helps... and thanks for your response.

Sorry, but it was impossible for me to find this file: C:\Users\Kraneo\AppData\Local\Temp\blender\debug_logs\blender_system_info.txt neither in the indicated directory nor in the whole PC, the one I did find was this one: C:\Users\Kraneo\AppData\Local\Temp\blender.crash.txt and it is the one I upload{[F9755192](https://archive.blender.org/developer/F9755192/blender.crash.txt)} Sorry, I hope it helps... and thanks for your response.

Robert Guetzkow commented

2021-02-09 21:23:49 +01:00

@Lordkranius Please try if the workaround described in #78799 allows you to start Blender. This appears to be the same problem as reported in #72098.

Carlos Lima commented

2021-02-09 22:00:05 +01:00

Added subscriber: @robert-18

Carlos Lima commented

2021-02-09 22:00:05 +01:00

Yes, finally! this solved the error, luckily now I can run the program! It was the Nvidia card. It is now using the integrated video. Anyway I hope this issue will be fixed in future updates, because I suspect it must somehow affect blender performance. But thanks a lot for your invaluable help, @robert-18 Guetzkow (rjg)

Robert Guetzkow commented

2021-02-09 22:02:27 +01:00

Closed as duplicate of #72098

Robert Guetzkow closed this issue

2021-02-09 22:02:27 +01:00

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Crash on open EXCEPTION_ACCESS_VIOLATION #85386