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Blender 2.92 doesn't start on my system
Needs Triage, NormalPublic

Description

System Information
System : Lenovo ThinkStation P330 (desktop)
Monitor: DELL P2720D
Operating system: Windows 10 Pro
Graphics card: NVIDIA Quadro P2000
Processor: Intel Core i7-8700K CPU @ 3.70GHz
Installed memory (RAM): 64.0 GHz

Blender Version
Broken: 2.92, 2.91
Worked: none

Short description of error
When launching the program, the usual DOS prompt appears for 1 second and then disappears (find attached a print screen and blender.crash.txt after a couple of attempts). Blender is not launched, I can't even get to the splash screen.


Thank you,

Event Timeline

Falk David (filedescriptor) changed the task status from Needs Triage to Needs Information from User.Mar 9 2021, 1:05 PM

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

No system information...

Falk David (filedescriptor) changed the task status from Needs Information from User to Needs Triage.Mar 9 2021, 8:54 PM

This is the third report with a similar problem reported in a short interval.
The others are:

They all involve Windows 10 and there is not much information in the log:

Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000000000000
Module :

(My suspicion is that it is the result of a windows update or a bad installation of Blender).

Hello,

I've tried several times with versions 2.90, 2.91 and 2.92, installing and uninstalling for a clean reinstallation.
Windows is up to date, graphic card's driver - the same. Other software is running normally.

Thank you,

The problem seems to occur in ntdll.dll.
It's rare for ntdll.dll to get corrupted and only cause issues for a few applications, but it's worth a shake, you can test this without having to reinstall windows by using the sfc command .

Hello guys,

I've tried the SFC command, no errors found, Blender is still not launching, even after reinstalling it.
This PC came with a preinstalled version of Windows 10 pro. Could this be an issue?

Thank you,

Hi. I just installed Blender for the first time and I get the same error. The program will run if I disconnect my docking station, but will not run with the docking station connected. I had the same problem with Matlab yesterday and I had to start it with the -noopengl. I don't know what that means, but i see a fairly common and repeatable error across multiple forums. All answers in all forums suggest graphics driver update but like previous reports, my drivers are up-todate.

Hi, the only problem I can see in my case is that Windows was preinstalled, but I can't reinstall it for now because I'm in the middle of a project. However I'll do it a.s.a.p. and I'll come back with results...

Ok - I found an answer to my issue at least (reference below). I have a Thinkpad P53s and three display adaptors - intel, NVIDA and Dock. I disabled the intel one, and everything works. :)
Maybe give that a try before you re-install windows which is my experience can be a major hassle.

https://blender.stackexchange.com/questions/145672/blender-2-79b-and-rc-2-80-require-opengl32-dll-be-present-before-blender-will

"
I had the same problem. Here is how I solved it.

The PC has two graphics cards: one built-in Intel and one NVIDIA. By default, Windows (10-pro) recognizes and enables both. However, Blender default will work only with one of them. If you happen to use the other one instead, then Blender will close on start up.

Solution: Disable the graphics card which you are not using. Blender will go with the other one. It should work.

(Actually my experience is with Blender 2.90.1. Blender closes/crashes on loading/start up)"

Oh - this also solved my Matlab problem as well. Sweet! I saw some similar issues with Sketchup and some Adobe products too.

Ok - I think I have a better solution. Download the NVIDIA GeForce experience. This allows you to keep both cards running and set up a custom config for Blender. I found that disabling the intel driver caused some other side effects such as reaper didnt work properly.

This tip from a pro gamer who deals with graphics issues on a regular basis!

It works! I should never think to check this, thank you!!!

Unknown Object (User) added a subscriber: Unknown Object (User).Jun 19 2021, 7:03 PM

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

(since my account still hasn't been deleted yet, i though i might as well make use of it)
I ran the same thing fon my system and this is what i got:

The intel integrated is being used as first display by Blender and there not enough video ram to being used. Could you go into your BIOS setting of the laptop and increase it at maximum values (Blender and EEVEE will use a lot of video memory). This should help make it work at startup.

But if you have a dedicated video card, it should be much better to use it instead and disable the integrated display.

@Christian Clavet (christianclavet) Your assessment appears to be incorrect, Intel's integrated GPUs use the system memory. The integrated graphics chip for the i7-8700K is Intel UHD Graphics 630 which can use up to half of the system memory. Additionally, the crash happens at startup when Blender doesn't consume much memory.

https://www.intel.com/content/www/us/en/support/articles/000020962/graphics.html

The problem is likely the same as T72098 and it might be worked around by following the instructions in T78799.