Blender not working #89432
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Reference: blender/blender#89432
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Hello, i had downloaded blender 2.93 a while back, but it wasn't opening when i clicked the icon. I was told to update my drivers, which i did. However, the problem was not completely resolved as it keeps not responding mid-work. I can be doing work, but it just starts "Not responding". Sometimes, it just doesn't open when i click the icon. It is really frustrating. what can i do?
Changed status from 'Needs Triage' to: 'Needs Developer To Reproduce'
Added subscriber: @Mumpe
Added subscriber: @user1
how to report a bug
When you can start blender, go to the tab "help" and choose "report a bug".
Blender will get basic but necessary data on your PC and your OS and paste them automatically in a bur report form.
Please try to go that way.
Added subscriber: @rjg
Changed status from 'Needs Developer To Reproduce' to: 'Needs User Info'
Please open Blender's installation directory and double click on the
blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender freeze again then close it. Once it is closed the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop.blender_system_info.txt
blender_debug_output.txt
those are the text documents..the system info and debug log
@Mumpe Did Blender freeze while you were running in debug mode and the logs files were written?
that time, no
but when i try to open the blend files i created using v2.83, it freezes
that's also a problem
sometimes it opens, sometimes it doesn't..other times, it just stops responding while am working with it.
it gets really annoying
@Mumpe In order to investigate we need logs files from a case where the freeze happens and steps that allow us to reproduce the problem.
when i try to open it using the desktop icon by double clicking, it doesn't work. However when i use the programs installation directory and double click blender_debug_gpu, it works. I don't get it
@Mumpe Just to check, are you sure that they open the exact same Blender version or could the desktop shortcut open an older/different version? You can check this by right-clicking on the desktop shortcut and selecting Properties.
yes, it is the same. should i change the "start in" option on the properties menu to the debug_gpu in the installation folder maybe?
Added subscriber: @PratikPB2123
@rjg , I guess the report is duplicate of #88129 (Blender Wont run.).
i've gone through the tickets in the commet section. none of them seemed to have the answer either.
should i just re-install it?
@Mumpe you can try that and load factory default settings. If we are unable to either get a crash or debug log we can't do much anyway as we have no way to identify the cause or reproduce the issue on our systems.
@Mumpe Checking your system info again, it seems to me you didn't update your Radeon 520 driver to the most recent version, which can be downloaded here . The current version is 27.20.22001.14011 (for the actual driver) and you have 26.20.11002.12 installed according to the system info.
Thanks alot for the tip. I appreciate it. I had visited this site earlier to download and install my drivers manually, but i just couldn't see the download link...haha
excuse me for being slow.
any chance you could post a screenshot of where the download link is?
i would definitely appreciate it!
@Mumpe This is the link on the website under The Radeon Software Adrenalin 21.6.1 installation package can be downloaded from the following links:
i have downloaded the driver twice, even the Combined Chipset and Radeon Graphics driver installer but my pc shows they are 0 bytes in size..
i mean, is that normal??
oh wow! it finally produced the debug logs when i clicked on the debug_gpu
blender_system_info.txt
blender_debug_output.txt
@Mumpe Seems the direct link doesn't work, try again from the website. It should be about 467 MB. Unfortunately your debug log is empty. Please try to update the driver properly and then check again.
i did try from the website too, but no avail
could you by any chance download it and upload it here?
so i did re-click on the debug option. Blender freezed again and produced 2 debug logs. Although i do not know why the debug text is still empty. Only system info shows up
blender_system_info.txt
blender_debug_output.txt
Changed status from 'Needs User Info' to: 'Needs Triage'
Added subscriber: @christian-clavet
Hi, I was able to look at your first log. Your AMD Video is recent and should support OPENGL 4.5. And it seem that your drivers are installed.
But I see that some shaders are failing on your card, the devs will have to see why those shaders are failing:
WARN (gpu.shader): OVERLAY_shader_armature_sphere_397 FragShader:
WARN (gpu.shader): OVERLAY_shader_armature_shape_435 GeomShader:
it's not just blender, but substance painter and z brush, photoshop too..alot of softwares that require graphics card. So what can i now do to solve the shaders in the graphics card?
@Mumpe Please try to update your graphics card driver as previously instructed. If the download failed, try again.
Hi, you can't fix shaders since they are coded in the software. You seem to have lots of issues with other software and not just Blender; upgrading the driver is recommended.
Try this link to the AMD driver download site
Please also delete all the files in your download folder. So there should be no issues when you download the driver.
@christian-clavet Please don't suggest users to delete files. That is entirely unnecessary unless they are running out of space.
Removed subscriber: @user1
so i finally did install it but i keep getting the same error message after installing it
anyway, i will report to amd about that issue
however, i do have another serious issue with blender. I had been working on a project for the last 2 weeks, and when i opened my blend file today, it just opened up a new file with the cube in the center. i restarted my pc but the issue persisted!
i cant afford to lose my project. what is the issue and how can i resolve it?
@Mumpe The issue might also be on your end. Make sure that you don't intermittently lose your internet connection or have trouble resolving domains with your DNS server.
Please only one issue per ticket and try to resolve your original issue first in case they are related. If you want to report another potential bug, read [this guide ]]. It may help you write a bug report that allows us to identify the cause of the problem. Create a new bug report throughHelp > Report a Bugin Blender. We expect all bug reports to follow the [ https:*developer.blender.org/maniphest/task/edit/form/1/ | submission template . Please provide system information (operating system, GPU, graphics driver version), affected Blender version, previous Blender version that worked properly, a short and precise description of the issue, step by step instructions to reproduce it and, if relevant, a minimal .blend file that showcases the problem.
Also you might an issue with your firewall blocking transfers from the installer.
Added subscriber: @lichtwerk
Changed status from 'Needs Triage' to: 'Needs User Info'
Since this report was kind of stuck for a while now, I have to ask again: do you still have the issue with fresh drivers and fresh builds from https://builder.blender.org/download/daily/?
This might also be a problem with the GPU itself (broken hardware), so unless this cannot be verified on other computers (or by other users), there is little chance to progress here.
I will tag this report
Unconfirmedwith the following consequences:Changed status from 'Needs User Info' to: 'Archived'