Blender 2.90.0, 2.92.0, 2.93.1, 3.0.0-alpha master and 2.80 crashes when Cycles Render Devices is set to OpenCL #90315

New Issue

Frederick · 2021-07-30T00:38:39+02:00

Frederick commented

2021-07-30 00:38:39 +02:00

System Information
Operating system:

Edition Windows 10 Pro
Version 21H1
Installed on ‎06/‎29/‎2021
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

Graphics card:
MSI Gaming X Trio AMD Radeon RX 6900XT
Radeon Software Version: 21.7.2
(Issue also occurs in version 21.7.1; Just updated to newest version in hopes of fixing the issue)

CPU: AMD Ryzen 9 5950X

Blender Version
Broken: 2.92.0, 2.93.1, 2.90.0, 2.80
Worked: None so far

Short description of error

The application immediately crashes when Cycles Render Devices is set to OpenCL. The application will on occasion may crash without warning even without interacting with such settings.
Version 2.80 is the most prone to sudden crashes and may crash upon performing Edit -> Preferences -> System on startup.
For versions 2.90, 2.92.0, 2.93.1, 3.0.0-alpha master, tool icons, such as Move tool will experience graphical distortion and artifacting upon startup sometimes.

Windows Event Viewer and Reliability History only records the application crash for version 2.80. None of the versions tested have generated crash logs under C:\Users\user\AppData\Local\Temp - No text files have been found.

I have run Opendata blenchmark successfully in the past using version 2.92.0:
https://opendata.blender.org/benchmarks/b210d419-e292-4f5a-b219-70635be5abef/

Exact steps for others to reproduce the error
Based on the default startup or an attached .blend file (as simple as possible).

On Startup:
Edit -> Preferences -> System -> Cycle Render Devices -> OpenCL
Edit -> Preferences -> Add-ons -> Install results in a similar issue as well. At times Edit -> Preferences -> Add-ons is already enough to cause an undocumented crash that does not generate any .txt crash logs.

blender_debug_output.txt

blender_system_info.txt

**System Information** Operating system: Edition Windows 10 Pro Version 21H1 Installed on ‎06/‎29/‎2021 OS build 19043.1110 Experience Windows Feature Experience Pack 120.2212.3530.0 Graphics card: MSI Gaming X Trio AMD Radeon RX 6900XT Radeon Software Version: 21.7.2 (Issue also occurs in version 21.7.1; Just updated to newest version in hopes of fixing the issue) CPU: AMD Ryzen 9 5950X **Blender Version** Broken: 2.92.0, 2.93.1, 2.90.0, 2.80 Worked: None so far **Short description of error** The application immediately crashes when Cycles Render Devices is set to OpenCL. The application will on occasion may crash without warning even without interacting with such settings. Version 2.80 is the most prone to sudden crashes and may crash upon performing Edit -> Preferences -> System on startup. For versions 2.90, 2.92.0, 2.93.1, 3.0.0-alpha master, tool icons, such as Move tool will experience graphical distortion and artifacting upon startup sometimes. Windows Event Viewer and Reliability History only records the application crash for version 2.80. None of the versions tested have generated crash logs under C:\Users\user\AppData\Local\Temp - No text files have been found. I have run Opendata blenchmark successfully in the past using version 2.92.0: https://opendata.blender.org/benchmarks/b210d419-e292-4f5a-b219-70635be5abef/ **Exact steps for others to reproduce the error** Based on the default startup or an attached .blend file (as simple as possible). On Startup: Edit -> Preferences -> System -> Cycle Render Devices -> OpenCL Edit -> Preferences -> Add-ons -> Install results in a similar issue as well. At times Edit -> Preferences -> Add-ons is already enough to cause an undocumented crash that does not generate any .txt crash logs. [blender_debug_output.txt](https://archive.blender.org/developer/F10246931/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F10246932/blender_system_info.txt)

Frederick commented

2021-07-30 00:38:39 +02:00

Added subscriber: @Frederick-Tian

Frederick changed title from ~~Blender 2.92.0, 2.93.1, and 2.80 crashes when Cycles Render Devices is set to OpenCL~~ to Blender 2.90.0, 2.92.0, 2.93.1, and 2.80 crashes when Cycles Render Devices is set to OpenCL

2021-07-30 00:50:11 +02:00

Frederick changed title from ~~Blender 2.90.0, 2.92.0, 2.93.1, and 2.80 crashes when Cycles Render Devices is set to OpenCL~~ to Blender 2.90.0, 2.92.0, 2.93.1, 3.0.0-alpha master and 2.80 crashes when Cycles Render Devices is set to OpenCL

2021-07-30 01:00:41 +02:00

Pratik Borhade commented

2021-07-30 08:17:09 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2021-07-30 08:17:09 +02:00

Thanks for the report. I can not reproduce the crash on master: 5116b7a4c2

None of the versions tested have generated crash logs

Please start blender with blender_debug_log.cmd. After the crash it will generate two files in windows explorer. Add both the files in this thread.

System Information

Operating system : Windows-10-10.0.18362-SP0 64 Bits
Graphics card : AMD Radeon(TM) 535 ATI Technologies .```

Thanks for the report. I can not reproduce the crash on master: 5116b7a4c222c6f80da00afa05925a36476d4d44 > None of the versions tested have generated crash logs Please start blender with `blender_debug_log.cmd`. After the crash it will generate two files in windows explorer. Add both the files in this thread. --- **System Information** ```System Information Operating system : Windows-10-10.0.18362-SP0 64 Bits Graphics card : AMD Radeon(TM) 535 ATI Technologies .```

Frederick commented

2021-07-30 09:13:01 +02:00

These logs are from version 2.93.1

blender_debug_output.txt

blender_system_info.txt

These logs are from version 3.0.0 alpha master
blender_debug_output.txt

blender_system_info.txt

These logs are from version 2.93.1 [blender_debug_output.txt](https://archive.blender.org/developer/F10246926/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F10246927/blender_system_info.txt) These logs are from version 3.0.0 alpha master [blender_debug_output.txt](https://archive.blender.org/developer/F10246931/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F10246932/blender_system_info.txt)

Pratik Borhade commented

2021-07-30 10:59:17 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-07-30 10:59:17 +02:00

Thanks for the file. Information given in the log files is not useful.

Edit -> Preferences -> Add-ons -> Install results

Does the crash happens right after opening the explorer? Also is it a crash or just blender freezes for a long time?

Can you please add a short video to describe the crash steps. I can not reproduce the crash with present given steps :)

Thanks for the file. Information given in the log files is not useful. >Edit -> Preferences -> Add-ons -> Install results Does the crash happens right after opening the explorer? Also is it a crash or just blender freezes for a long time? Can you please add a short video to describe the crash steps. I can not reproduce the crash with present given steps :)

Frederick commented

2021-07-30 21:58:24 +02:00

First recording:
2021-07-30_14-50-27.mkv

Second recording:
2021-07-30_14-53-25.mkv

Either one happens at random. Do you want me to keep attaching the debug log files even if they are not providing anything useful?

First recording: [2021-07-30_14-50-27.mkv](https://archive.blender.org/developer/F10248233/2021-07-30_14-50-27.mkv) Second recording: [2021-07-30_14-53-25.mkv](https://archive.blender.org/developer/F10248238/2021-07-30_14-53-25.mkv) Either one happens at random. Do you want me to keep attaching the debug log files even if they are not providing anything useful?

Frederick commented

2021-07-30 22:09:26 +02:00

I've been also having other applications crash lately as well:

Here are the logs from Microsoft Event Viewer:

Faulting application name: CLIPStudioPaint.exe, version: 1.10.13.0, time stamp: 0x60cac8f2
Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463
Exception code: 0xc0000374
Fault offset: 0x00000000000ff259
Faulting process id: 0x1aa8
Faulting application start time: 0x01d7849c1ae0e524
Faulting application path: C:\Program Files\CELSYS\CLIP STUDIO 1.5\CLIP STUDIO PAINT\CLIPStudioPaint.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a41258b4-6c8c-4db3-9648-da89b18a5998
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: CLIPStudioModeler.exe, version: 1.10.13.0, time stamp: 0x60cb94ca
Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463
Exception code: 0xc0000374
Fault offset: 0x00000000000ff259
Faulting process id: 0x3bd0
Faulting application start time: 0x01d7849807147046
Faulting application path: C:\Program Files\CELSYS\CLIP STUDIO 1.5\CLIP STUDIO MODELER\CLIPStudioModeler.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3dea8718-3a95-477d-a22a-f62e32e47bd4
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Roland Cloud Manager.exe, version: 0.0.0.0, time stamp: 0x60afaa71
Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463
Exception code: 0xc0000374
Fault offset: 0x00000000000ff259
Faulting process id: 0x3a28
Faulting application start time: 0x01d7857db58f80c7
Faulting application path: D:\Relocated\RolandCloudManager\Roland Cloud Manager.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e5f51f95-298d-4519-97d8-98fb40dd0400
Faulting package full name:
Faulting package-relative application ID:

The program blender.exe version 2.9.3.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1df4
Start Time: 01d7857c91c92623
Termination Time: 3
Application Path: D:\Relocated\Blender Foundation\Blender 2.93\blender.exe
Report Id: bdf5addf-dfd2-48c2-abc0-1740f3c19b0d
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Faulting application name: blender.exe, version: 2.8.0.0, time stamp: 0x5d3f1481
Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463
Exception code: 0xc0000374
Fault offset: 0x00000000000ff259
Faulting process id: 0x1438
Faulting application start time: 0x01d784ca86d25154
Faulting application path: D:\Relocated\Blender Foundation\Blender\blender.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6a7bc604-acb5-40af-9171-b09e14fd6441
Faulting package full name:
Faulting package-relative application ID:

Could all of these be related to each other? I am not too sure as to what C:\Windows\SYSTEM32\ntdll.dll does or how it interacts with the crashing applications.

I've been also having other applications crash lately as well: Here are the logs from Microsoft Event Viewer: Faulting application name: CLIPStudioPaint.exe, version: 1.10.13.0, time stamp: 0x60cac8f2 Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463 Exception code: 0xc0000374 Fault offset: 0x00000000000ff259 Faulting process id: 0x1aa8 Faulting application start time: 0x01d7849c1ae0e524 Faulting application path: C:\Program Files\CELSYS\CLIP STUDIO 1.5\CLIP STUDIO PAINT\CLIPStudioPaint.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: a41258b4-6c8c-4db3-9648-da89b18a5998 Faulting package full name: Faulting package-relative application ID: Faulting application name: CLIPStudioModeler.exe, version: 1.10.13.0, time stamp: 0x60cb94ca Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463 Exception code: 0xc0000374 Fault offset: 0x00000000000ff259 Faulting process id: 0x3bd0 Faulting application start time: 0x01d7849807147046 Faulting application path: C:\Program Files\CELSYS\CLIP STUDIO 1.5\CLIP STUDIO MODELER\CLIPStudioModeler.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 3dea8718-3a95-477d-a22a-f62e32e47bd4 Faulting package full name: Faulting package-relative application ID: Faulting application name: Roland Cloud Manager.exe, version: 0.0.0.0, time stamp: 0x60afaa71 Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463 Exception code: 0xc0000374 Fault offset: 0x00000000000ff259 Faulting process id: 0x3a28 Faulting application start time: 0x01d7857db58f80c7 Faulting application path: D:\Relocated\RolandCloudManager\Roland Cloud Manager.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: e5f51f95-298d-4519-97d8-98fb40dd0400 Faulting package full name: Faulting package-relative application ID: The program blender.exe version 2.9.3.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 1df4 Start Time: 01d7857c91c92623 Termination Time: 3 Application Path: D:\Relocated\Blender Foundation\Blender 2.93\blender.exe Report Id: bdf5addf-dfd2-48c2-abc0-1740f3c19b0d Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Faulting application name: blender.exe, version: 2.8.0.0, time stamp: 0x5d3f1481 Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463 Exception code: 0xc0000374 Fault offset: 0x00000000000ff259 Faulting process id: 0x1438 Faulting application start time: 0x01d784ca86d25154 Faulting application path: D:\Relocated\Blender Foundation\Blender\blender.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 6a7bc604-acb5-40af-9171-b09e14fd6441 Faulting package full name: Faulting package-relative application ID: Could all of these be related to each other? I am not too sure as to what C:\Windows\SYSTEM32\ntdll.dll does or how it interacts with the crashing applications.

Stephen Swaney commented

2021-08-01 02:59:15 +02:00

Added subscriber: @StephenSwaney

Stephen Swaney commented

2021-08-01 02:59:15 +02:00

ntdll.dll is fundamental part of your operating system. Lots of things crashing there make me suspect either a broken operating system install or a hard drive going bad.

Frederick commented

2021-08-01 04:25:34 +02:00

In #90315#1199897, @StephenSwaney wrote:
ntdll.dll is fundamental part of your operating system. Lots of things crashing there make me suspect either a broken operating system install or a hard drive going bad.

Reformatted my OS drive and reinstalled Windows. As of now, everything is working as expected.

PSA: If your Windows installation ever crashes partway, reformat and reinstall it again - even if it looks like it's working fine. The command line tools to fix such issues that Microsoft provides are POS and don't do jack. I can't believe I never encountered the ntdll.dll error earlier (would also have saved me the time and trouble of reinstalling everything if it didn't just decide to show up ~30 days after installation to screw me over)

After the clean reinstall, my computer runs ~4 - 5 degrees Celsius cooler and my monitor no longer shuts itself down when idle (when Windows Power settings are set to never turn off the display or go to sleep).

I apologize for posting a non-Blender bug report.

> In #90315#1199897, @StephenSwaney wrote: > ntdll.dll is fundamental part of your operating system. Lots of things crashing there make me suspect either a broken operating system install or a hard drive going bad. Reformatted my OS drive and reinstalled Windows. As of now, everything is working as expected. PSA: If your Windows installation ever crashes partway, reformat and reinstall it again - even if it looks like it's working fine. The command line tools to fix such issues that Microsoft provides are POS and don't do jack. I can't believe I never encountered the ntdll.dll error earlier (would also have saved me the time and trouble of reinstalling everything if it didn't just decide to show up ~30 days after installation to screw me over) After the clean reinstall, my computer runs ~4 - 5 degrees Celsius cooler and my monitor no longer shuts itself down when idle (when Windows Power settings are set to never turn off the display or go to sleep). I apologize for posting a non-Blender bug report.

Pratik Borhade commented

2021-08-01 11:45:30 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2021-08-01 11:45:30 +02:00

Pratik Borhade commented

2021-08-01 11:45:30 +02:00

@Frederick-Tian , will close if problem is fixed.

@StephenSwaney , thanks! :)

@Frederick-Tian , will close if problem is fixed. @StephenSwaney , thanks! :)

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