first time blender user. i downloaded most recent version and its crash on me whenevr i just render the basic cube or try to load an add-on #90618

New Issue

aria · 2021-08-12T00:09:43+02:00

aria commented

2021-08-12 00:09:43 +02:00

i will try to give you all the info i can. this is my system:

i did debug for both crashes:

2nd:

and the long version of my system from the debug log. dont know if it needed just trying ti give you as much info as possible.

blender_system_info.txt

i was really shocked cause my laptop by no means incapable and ive been using zbrush and keyshot on it for years. i really want to enjoy Blender hope you can help me to fix it!

NOTE:
i tried to download last three versions, the portable versions and same crash every time.

NOTE: idk if it got anything to do with it by i am using python with anaconda and probably have bunch of different python versions installed

i will try to give you all the info i can. this is my system: ![Screenshot 2021-08-11 150621.png](https://archive.blender.org/developer/F10277997/Screenshot_2021-08-11_150621.png) i did debug for both crashes: ![image.png](https://archive.blender.org/developer/F10277999/image.png) 2nd: ![image.png](https://archive.blender.org/developer/F10278001/image.png) and the long version of my system from the debug log. dont know if it needed just trying ti give you as much info as possible. [blender_system_info.txt](https://archive.blender.org/developer/F10278003/blender_system_info.txt) i was really shocked cause my laptop by no means incapable and ive been using zbrush and keyshot on it for years. i really want to enjoy Blender hope you can help me to fix it! NOTE: i tried to download last three versions, the portable versions and same crash every time. NOTE: idk if it got anything to do with it by i am using python with anaconda and probably have bunch of different python versions installed

aria commented

2021-08-12 00:09:43 +02:00

Added subscriber: @BittonDahn

Stephen Swaney commented

2021-08-12 01:42:58 +02:00

Added subscriber: @StephenSwaney

Stephen Swaney commented

2021-08-12 01:42:58 +02:00

It looks like your blowing up in wintab32.dll . A bit of googling says that is Wacom software. The *32 part is interesting since we are generally in a 64 bit world, but the 32 might just be a historical artifact.

I have had problems in the past with Anaconda vs Blender, but those issues seem to have been sorted out.

Sorry, no concrete advice. You will have to wait from someone smarter.

It looks like your blowing up in wintab32.dll . A bit of googling says that is Wacom software. The *32 part is interesting since we are generally in a 64 bit world, but the 32 might just be a historical artifact. I have had problems in the past with Anaconda vs Blender, but those issues seem to have been sorted out. Sorry, no concrete advice. You will have to wait from someone smarter.

Evan Wilson commented

2021-08-12 02:18:38 +02:00

Added subscriber: @EAW

Evan Wilson commented

2021-08-12 02:18:38 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Evan Wilson commented

2021-08-12 02:18:38 +02:00

Thank you for your report @BittonDahn.

Do you have a pen tablet or display? It is my experience that Wintab32.dll crashes are caused by old tablet drivers. You should update the tablet driver and let us know if that fixes your issue.

Thank you for your report @BittonDahn. Do you have a pen tablet or display? It is my experience that Wintab32.dll crashes are caused by old tablet drivers. You should update the tablet driver and let us know if that fixes your issue.

Ray molenkamp commented

2021-08-12 02:35:41 +02:00

Added subscriber: @LazyDodo

Ray molenkamp commented

2021-08-12 02:35:41 +02:00

In #90618#1205377, @StephenSwaney wrote:
The *32 part is interesting since we are generally in a 64 bit world, but the 32 might just be a historical artifact.

It's just an artifact, you can't load 32 bit code into a 64 bit process, just won't happen, so the fact that it crashes inside the dll implies that it is indeed a 64 bit dll with a wonky *32.dll name.. it happens a lot on windows... even the most common OS ones are still Kernel32.dll and User32.dll on 64 bit

> In #90618#1205377, @StephenSwaney wrote: > The *32 part is interesting since we are generally in a 64 bit world, but the 32 might just be a historical artifact. It's just an artifact, you can't load 32 bit code into a 64 bit process, just won't happen, so the fact that it crashes inside the dll implies that it is indeed a 64 bit dll with a wonky *32.dll name.. it happens a lot on windows... even the most common OS ones are still Kernel32.dll and User32.dll on 64 bit

aria commented

2021-08-12 02:43:40 +02:00

I do use a Wacom tablet though it wasn’t connected when I first load it. But I will try to look for an updated driver and try again when I’m home. Will keep you updated ! Thank you 🙏 I hope I’ll be able to use blender soon!

aria commented

2021-08-15 21:59:48 +02:00

Good news and bad new. The good news is that it’s working now! No crushes!
Bad news is that whenever I sculpt on object it shows crazy cpu usage of 80-100% while I’m using cycles GPU render. I am using G14 laptop with 16GB RAM and I have 2 external monitors connected.

Good news and bad new. The good news is that it’s working now! No crushes! Bad news is that whenever I sculpt on object it shows crazy cpu usage of 80-100% while I’m using cycles GPU render. I am using G14 laptop with 16GB RAM and I have 2 external monitors connected.

Evan Wilson commented

2021-09-09 09:10:34 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Evan Wilson closed this issue

2021-09-09 09:10:34 +02:00

Evan Wilson commented

2021-09-09 09:10:34 +02:00

The good news is that it’s working now! No crushes!

I am glad to hear that! I'll close this report as per the tracker policy then.

Bad news is that whenever I sculpt on object it shows crazy cpu usage of 80-100% while I’m using cycles GPU render.

While we do continue to work on improving performance in general, potential performance improvements are not handled as bug reports.

I am unaware of anyone regularly sculpting while using Cycles in the viewport. All sculpting I have seen others do is using the Solid Viewport Shading mode.

> The good news is that it’s working now! No crushes! I am glad to hear that! I'll close this report as per the tracker policy then. > Bad news is that whenever I sculpt on object it shows crazy cpu usage of 80-100% while I’m using cycles GPU render. While we do continue to work on improving performance in general, potential performance improvements are not handled as bug reports. I am unaware of anyone regularly sculpting while using Cycles in the viewport. All sculpting I have seen others do is using the `Solid` Viewport Shading mode.

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first time blender user. i downloaded most recent version and its crash on me whenevr i just render the basic cube or try to load an add-on #90618