Blender keeps crashing whenever I try to install Add-ons #93441

New Issue

Sandra D Rivas · 2021-11-28T02:44:06+01:00

Sandra D Rivas commented

2021-11-28 02:44:06 +01:00

System Information
Operating system: Windows 10 Pro
Graphics card: ZOTAC Gaming GeForce GTX 1660 Ti AMP 6GB GDDR6 192-bit

Blender Version
Broken: version: 2.93.6

Short description of error
I cannot open preferences or install any add-ons without the program suddenly crashing. It just shuts off without any warning. I tried downgrading to 2.83.5 but it still keeps crashing. I've been trying to install the add-on but I can't without the program crashing. Any help would be greatly appreciated.

Thank you

**System Information** Operating system: Windows 10 Pro Graphics card: ZOTAC Gaming GeForce GTX 1660 Ti AMP 6GB GDDR6 192-bit **Blender Version** Broken: version: 2.93.6 **Short description of error** I cannot open preferences or install any add-ons without the program suddenly crashing. It just shuts off without any warning. I tried downgrading to 2.83.5 but it still keeps crashing. I've been trying to install the add-on but I can't without the program crashing. Any help would be greatly appreciated. Thank you

Sandra D Rivas commented

2021-11-28 02:44:06 +01:00

Added subscriber: @sandradrivas

Anton Raves commented

2021-11-28 14:29:15 +01:00

Added subscriber: @Memento

Anton Raves commented

2021-11-28 14:29:15 +01:00

Have you tried to launch Blender from the command line (RUN) with:

blender --factory-startup

Or even stronger, by deleting all of your preferences, to be found at:

C:\Users\<USER_NAME>\AppData\Roaming\Blender Foundation\Blender\

Have you tried to launch Blender from the command line (RUN) with: ``` blender --factory-startup ``` Or even stronger, by deleting all of your preferences, to be found at: ``` C:\Users\<USER_NAME>\AppData\Roaming\Blender Foundation\Blender\ ```

Stephen Swaney commented

2021-11-28 18:01:45 +01:00

Added subscriber: @StephenSwaney

Stephen Swaney commented

2021-11-28 18:01:45 +01:00

Historically, crashes opening User Prefs are due to video driver problems. Updating to the card manufacturer's driver is often helpful.

Sandra D Rivas commented

2021-11-28 21:14:24 +01:00

In #93441#1261320, @StephenSwaney wrote:
Historically, crashes opening User Prefs are due to video driver problems. Updating to the card manufacturer's driver is often helpful.

All of my drivers are updated but it still crashes. I'm also able to run other programs like Toon Boom and Adobe. No issue with those programs.

In #93441#1261209, @Memento wrote:
Have you tried to launch Blender from the command line (RUN) with:
blender --factory-startup
Or even stronger, by deleting all of your preferences, to be found at:
C:\Users\<USER_NAME>\AppData\Roaming\Blender Foundation\Blender\

I tried uninstalling Blender and removing all of its preferences from my computer. I reinstalled Blender 2.93.6 and it's still crashing when I try to use Preferences?

Anything I can do? I've been wanting to use Blender for a while and it sucks I can't do that :((

> In #93441#1261320, @StephenSwaney wrote: > Historically, crashes opening User Prefs are due to video driver problems. Updating to the card manufacturer's driver is often helpful. All of my drivers are updated but it still crashes. I'm also able to run other programs like Toon Boom and Adobe. No issue with those programs. > In #93441#1261209, @Memento wrote: > Have you tried to launch Blender from the command line (RUN) with: > > ``` > blender --factory-startup > ``` > > Or even stronger, by deleting all of your preferences, to be found at: > > ``` > C:\Users\<USER_NAME>\AppData\Roaming\Blender Foundation\Blender\ > ``` I tried uninstalling Blender and removing all of its preferences from my computer. I reinstalled Blender 2.93.6 and it's still crashing when I try to use Preferences? Anything I can do? I've been wanting to use Blender for a while and it sucks I can't do that :((

Sandra D Rivas changed title from ~~Blender keeps crashing whenever I open Preferences~~ to Blender keeps crashing whenever I try to install Add-ons

2021-11-28 21:16:41 +01:00

Sandra D Rivas commented

2021-11-28 21:19:39 +01:00

I think I should add that it only crashes when I try to install any add-ons by using Preferences. Every time I try to install, the program closes down. Whenever I browse through preferences and close it, the program randomly shuts down. I have no error messages or way of diagnosing the issue.

Pratik Borhade commented

2021-11-29 11:54:21 +01:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2021-11-29 11:54:21 +01:00

Hi Sandra, thanks for reporting. Please provide crash logs: https://docs.blender.org/manual/en/dev/troubleshooting/crash.html#crash-log.

Also, does the crash happen when you click Install button in preferences tab(before file browser pops-up) or when installing any/specific add-on?

Hi Sandra, thanks for reporting. Please provide crash logs: https://docs.blender.org/manual/en/dev/troubleshooting/crash.html#crash-log. Also, does the crash happen when you click `Install` button in preferences tab(before file browser pops-up) or when installing any/specific add-on?

Sandra D Rivas commented

2021-11-29 22:05:03 +01:00

In #93441#1261611, @PratikPB2123 wrote:
Hi Sandra, thanks for reporting. Please provide crash logs: https://docs.blender.org/manual/en/dev/troubleshooting/crash.html#crash-log.

Also, does the crash happen when you click Install button in preferences tab(before file browser pops-up) or when installing any/specific add-on?

Hello, I'll provide the crash logs for you! And the crash happens when I try to install any specific add-on and even when I close preferences tab without doing anything.
blender_system_info1.txt

blender_system_info2.txt

blender_debug_output1.txt

blender_debug_output2.txt

blender_system_info.txt

blender_debug_output.txt

> In #93441#1261611, @PratikPB2123 wrote: > Hi Sandra, thanks for reporting. Please provide crash logs: https://docs.blender.org/manual/en/dev/troubleshooting/crash.html#crash-log. > > Also, does the crash happen when you click `Install` button in preferences tab(before file browser pops-up) or when installing any/specific add-on? Hello, I'll provide the crash logs for you! And the crash happens when I try to install any specific add-on and even when I close preferences tab without doing anything. [blender_system_info1.txt](https://archive.blender.org/developer/F12664312/blender_system_info1.txt) [blender_system_info2.txt](https://archive.blender.org/developer/F12664311/blender_system_info2.txt) [blender_debug_output1.txt](https://archive.blender.org/developer/F12664310/blender_debug_output1.txt) [blender_debug_output2.txt](https://archive.blender.org/developer/F12664309/blender_debug_output2.txt) [blender_system_info.txt](https://archive.blender.org/developer/F12664308/blender_system_info.txt) [blender_debug_output.txt](https://archive.blender.org/developer/F12664307/blender_debug_output.txt)

Pratik Borhade commented

2021-11-30 13:23:48 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-11-30 13:23:48 +01:00

C:\Users\Sandra\AppData\Local\Temp\blender.crash.txt

Hi, thanks for the file. Please also upload crash.txt file generated after the crash.

Looks like crash appeared at Wintab32.dll (mentioned in blender_debug_output.txt)
May be your are using pen tablet?
Updating / reinstalling the tablet driver may fix the issue. Can you please try that?

> C:\Users\Sandra\AppData\Local\Temp\blender.crash.txt Hi, thanks for the file. Please also upload crash.txt file generated after the crash. Looks like crash appeared at Wintab32.dll (mentioned in `blender_debug_output.txt`) May be your are using pen tablet? Updating / reinstalling the tablet driver may fix the issue. Can you please try that?

Nicholas Rishel commented

2021-12-03 06:09:24 +01:00

Added subscriber: @PrototypeNM1

Nicholas Rishel commented

2021-12-03 06:09:24 +01:00

This is probably a duplicate or very similar to #89815.

Pratik Borhade commented

2021-12-16 08:00:57 +01:00

Updating / reinstalling the tablet driver may fix the issue. Can you please try that?

Hi @sandradrivas , any news? Does that work for you?

> Updating / reinstalling the tablet driver may fix the issue. Can you please try that? Hi @sandradrivas , any news? Does that work for you?

Pratik Borhade commented

2021-12-24 12:37:25 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2021-12-24 12:37:25 +01:00

Pratik Borhade commented

2021-12-24 12:37:25 +01:00

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.

Thanks again for the report. If the problem persists please open a new report with the required information.

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed. Thanks again for the report. If the problem persists please open a new report with the required information.

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Blender keeps crashing whenever I try to install Add-ons #93441