I get an error whenever a pop up window is executed on my secondary monitor (which happens to be my graphics tablet). #96051

New Issue

Darrin Alder · 2022-02-26T23:43:40+01:00

Darrin Alder commented

2022-02-26 23:43:40 +01:00

System Information
Operating system: Windows 10 Enterprise
Graphics card: GTX 1060 (x2)

Blender Version
Broken: 3.0.1
Worked: (2.98)

Short description of error
I get an error when I decide to use the express keys on my graphics tablet. I have an XP Pen Innovator 16 and my drivers are up to date. However, when I press any express key on my tablet, while my Viewport is showing on the Innovator's screen, I get this error: "A graphics card and driver with support for OpenGl 3.3 or higher is required. Installing the latest driver for your graphics card may resolve the issue."

Exact steps for others to reproduce the error
So to reproduce the error I open up blender, move the program's window to display on my XP Pen, and press any express key while the window is active, and this error comes up.

Another Note:
As long as I'm not using the express keys, Blender works like normal. My graphics card is supported, my xp pen drivers are current. I'm able to navigate and use blender as normal, as long as I'm not using the express keys on my graphics tablet. Previous versions of Blender work Fine too (2.8-2.98) but this current version does not (Blender 3.0.1)

**System Information** Operating system: Windows 10 Enterprise Graphics card: GTX 1060 (x2) **Blender Version** Broken: 3.0.1 Worked: (2.98) **Short description of error** I get an error when I decide to use the express keys on my graphics tablet. I have an XP Pen Innovator 16 and my drivers are up to date. However, when I press any express key on my tablet, while my Viewport is showing on the Innovator's screen, I get this error: "A graphics card and driver with support for OpenGl 3.3 or higher is required. Installing the latest driver for your graphics card may resolve the issue." **Exact steps for others to reproduce the error** So to reproduce the error I open up blender, move the program's window to display on my XP Pen, and press any express key while the window is active, and this error comes up. Another Note: As long as I'm not using the express keys, Blender works like normal. My graphics card is supported, my xp pen drivers are current. I'm able to navigate and use blender as normal, as long as I'm not using the express keys on my graphics tablet. Previous versions of Blender work Fine too (2.8-2.98) but this current version does not (Blender 3.0.1)

Darrin Alder commented

2022-02-26 23:43:40 +01:00

Added subscriber: @DARRINALDER

Darrin Alder commented

2022-02-26 23:55:29 +01:00

Sooo.. actually after looking a little further into it, it's not when I press "any" express key. It's actually not bound to any express key input. It's related to when I try to save the scene (Press Ctrl+S). If I do that while the screen is on my graphic tablet's monitor this error comes up. I just wanted to make sure I clarified after a little more digging and trying other express key shortcuts. After trying other shortcuts I realized, it wasn't what I thought before. Thanks

EDIT:
Ok. this error is related to saving the file in general on my secondary monitor (in this case my graphics tablet) If you move the window over to the secondary display and go up to File and click any of the 3 save options (Save File, Save File As, or Save File Copy) the error I described above pops up.

2nd EDIT:
While editing this comment, I discovered that any action that requires a pop up window, this error comes up. The save options, Going to Preferences, adding a new window, etc. it seems to create this error.

Thanks.. Hope this helps narrow down the issue.

Sooo.. actually after looking a little further into it, it's not when I press "any" express key. It's actually not bound to any express key input. It's related to when I try to save the scene (Press Ctrl+S). If I do that while the screen is on my graphic tablet's monitor this error comes up. I just wanted to make sure I clarified after a little more digging and trying other express key shortcuts. After trying other shortcuts I realized, it wasn't what I thought before. Thanks EDIT: Ok. this error is related to saving the file in general on my secondary monitor (in this case my graphics tablet) If you move the window over to the secondary display and go up to File and click any of the 3 save options (Save File, Save File As, or Save File Copy) the error I described above pops up. 2nd EDIT: While editing this comment, I discovered that any action that requires a pop up window, this error comes up. The save options, Going to Preferences, adding a new window, etc. it seems to create this error. Thanks.. Hope this helps narrow down the issue.

Darrin Alder changed title from ~~I get an error when I decide to use the express keys on my graphics tablet.~~ to I get an error whenever a pop up window is executed on my secondary monitor (which happens to be my graphics tablet).

2022-02-27 01:45:22 +01:00

Pratik Borhade commented

2022-02-28 05:22:45 +01:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2022-02-28 05:22:45 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2022-02-28 05:22:45 +01:00

Hi, thanks for the report. Issue is expected if your multiple monitors are not connected to same display adapter.
Error message has been improved in recent 3.1.0 and 3.2.0 build: fd1078e105
Can you fix this issue by connecting your monitors to single display adapter?

Hi, thanks for the report. Issue is expected if your multiple monitors are not connected to same display adapter. Error message has been improved in recent 3.1.0 and 3.2.0 build: fd1078e105 Can you fix this issue by connecting your monitors to single display adapter?

Darrin Alder commented

2022-03-01 17:20:12 +01:00

Unfortunately I cannot connect this to the same display adapter. But, I didn't have this problem with previous versions of Blender. What's different that would cause this issue with the current blender versions?

Pratik Borhade commented

2022-03-02 05:39:55 +01:00

Hi, Can you try this workaround #62651#642752?

What's different that would cause this issue with the current blender versions?

This is actually a long standing issue and developers are known to it. I don't think this got introduced after LTS release.

Hi, Can you try this workaround #62651#642752? > What's different that would cause this issue with the current blender versions? This is actually a long standing issue and developers are known to it. I don't think this got introduced after LTS release.

Darrin Alder commented

2022-03-02 06:03:04 +01:00

I'll try that and see what happens and report back as soon as I can. Thanks for your help.

Darrin Alder commented

2022-03-05 22:15:39 +01:00

That workaround, worked. Wild. Hopefully a real solution can be found soon.

Thanks
Darrin

That workaround, worked. Wild. Hopefully a real solution can be found soon. Thanks Darrin

Harley Acheson commented

2022-03-05 22:50:33 +01:00

Added subscriber: @Harley

Harley Acheson commented

2022-03-05 22:50:33 +01:00

@DARRINALDER - I didn't have this problem with previous versions of Blender. What's different that would cause this issue with the current blender versions?

Blender is now better at opening windows in their saved locations if on separate windows. It used to be all child windows were restored on the main monitor, even if they were saved on others. This old behavior hid this issue a bit.

@DARRINALDER - Wild. Hopefully a real solution can be found soon.

That patch is the only real solution for now as this is a limitation of the operating system. Your main video card can have hardware-accelerated output, but your secondary adapters only get to use a software driver. This is by Microsoft design. Hopefully this will be addressed with Vulcan.

> @DARRINALDER - I didn't have this problem with previous versions of Blender. What's different that would cause this issue with the current blender versions? Blender is now better at opening windows in their saved locations if on separate windows. It used to be all child windows were restored on the main monitor, even if they were saved on others. This old behavior hid this issue a bit. > @DARRINALDER - Wild. Hopefully a real solution can be found soon. That patch is the only real solution for now as this is a limitation of the operating system. Your main video card can have hardware-accelerated output, but your secondary adapters only get to use a software driver. This is by Microsoft design. Hopefully this will be addressed with Vulcan.

Pratik Borhade commented

2022-03-06 03:26:29 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2022-03-06 03:26:29 +01:00

Pratik Borhade commented

2022-03-06 03:26:29 +01:00

Since it's a known limitation (as Harley said) and workaround has also worked, so I'm closing this report.
Thanks again for reporting :)

Since it's a known limitation (as Harley said) and workaround has also worked, so I'm closing this report. Thanks again for reporting :)

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I get an error whenever a pop up window is executed on my secondary monitor (which happens to be my graphics tablet). #96051