Launcher hanging #96635
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legacy module
Rendering & Cycles
legacy project
1.0.0-beta.2
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Blender Benchmark
legacy project
Cycles
Priority::Normal
Status::Archived
Status::Confirmed
Status::Duplicate
Status::Needs Triage
Status::Resolved
Type::Bug
Type::Design
Type::Report
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Reference: archive/blender-benchmark-bundle#96635
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I downloaded "benchmark-launcher-3.0.0-windows.zip" from "https://www.blender.org/download/releases/3-1/"
Then immediately ran "benchmark-launcher.exe".
It's splash window appeared, so I clicked "Next", then the program immediately displayed "(Not Responding)" as follows . . .
Minutes later I closed the window with no apparent output/display from the Benchmark.
I guess there is something wrong here ?
Added subscribers: @Frappe, @fsiddi
benchmark-score : launcher is hangingto Launcher hangingAdded subscriber: @pablovazquez
Thanks for the report. Sergey, is there anything that we can do to investigate this issue further?
Something similar has been reported by @pablovazquez as well.
Need to know system information (windows version, GPU, usual things like that).
Could worth checking log file at
%LOCALAPPDATA%\blender-benchmark-launcher\benchmark-launcher.logmaybe there are any hints there.And check internet connection., antivirus, firewall, since that is when the launcher makes first request to the opendata server to fetch metadata of benchmarks.
Hi Sergy,
I've included snaps of the empty launcher log file and blender "about" window.
System Info of the relevant PC , and GPU specs.
Note that the GPU is a (NVIDIA) Leadtek Quadro RTX A2000 12GB, and Display Resolution is 3840 x 1600 x 59 hertz
The Blender Benchmark Launcher may not have been run with that GPU before.
Blender 3.1.0 runs (exceptionally) well with that GPU.
The internet connection is working fine. The connection does not pass through any client side servers or firewalls.
Kind Regards,
David Butterworth
my PC :
OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-SVRAJAT
System Manufacturer ECS
System Model H77H2-M3
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4.6.5, 4/01/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ECS
BaseBoard Product H77H2-M3
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Australia
Hardware Abstraction Layer Version = "10.0.18362.1171"
User Name DESKTOP-SVRAJAT\David
Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 8.78 GB
Total Virtual Memory 78.5 GB
Available Virtual Memory 66.7 GB
Page File Space 62.5 GB
Page File F:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
My GPU:
Name NVIDIA RTX A2000 12GB
PNP Device ID PCI\VEN_10DE&DEV_2571&SUBSYS_161110DE&REV_A1\4&143B2E82&0&0008
Adapter Type NVIDIA RTX A2000 12GB, NVIDIA compatible
Adapter Description NVIDIA RTX A2000 12GB
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_6f53ad2f8f1e007b\nvldumdx.dll
Driver Version 30.0.15.1179
INF File oem45.inf (Section076 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 3840 x 1600 x 59 hertz
Bits/Pixel 32
Memory Address 0xF6000000-0xF70FFFFF
Memory Address 0xE0000000-0xFEAFFFFF
Memory Address 0xF0000000-0xF1FFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 4294967293
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPWI.INF_AMD64_6F53AD2F8F1E007B\NVLDDMKM.SYS (30.0.15.1179, 40.34 MB (42,296,960 bytes), 5/03/2022 11:13 AM)
Added subscriber: @iss
Changed status from 'Needs Triage' to: 'Needs User Info'
@Frappe can you check if this happens with new benchmark?
Changed status from 'Needs User Info' to: 'Archived'
No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.
Thanks again for the report. If the problem persists please open a new report with the required information.
Added subscriber: @asoftbird
Still occurs on benchmark-launcher-3.1.0-windows, system with dual Nvidia Quadro RTX 4000 cards.
My log file is also empty.
Hi Rx, unfortunately I'm not able to reproduce the issue at this time. I would suggest trying to run CLI version to see if there any further hint being provided.