crash Render Cycles GPU computing with NVIDIA GeForce RTX 2060 #98453

New Issue

Alex Kinematic · 2022-05-27T21:00:05+02:00

Alex Kinematic commented

2022-05-27 21:00:05 +02:00

System Information
Operating system: Windows-10 Pro Versión 21H2 64 bits
OMEN by HP Obelisk Desktop 875-1
Intel(R) Core(TM) i7-9700f cpu 3.00 Hz Ghz
RAM : 64.0 GB
Graphics card: NVIDIA GeForce RTX 2060/PCIe/SSE2' - '4.5.0 NVIDIA 512.96

blender_system_info.txt

Blender Version
Broken: version: 3.1.2, branch: master, commit date: 2022-03-31 17:40, hash: cc66d1020c
Worked: It has never worked on this machine.

Short description of error
When I launch a render Animation, after 3 frames of rendering, the screen turns black and the machine crashes, it is necessary to restart the server.

Error : 
Unknown error in cuGraphicsUnregisterResource(cu_graphics_resource_) (C:\Users\blender\git\blender-v310\blender.git\intern\cycles\device\cuda\graphics_interop.cpp:36)
WARN (gpu.debug):  : Software processing fallback in framebuffer pipeline. The framebuffer is not a hardware accelerated resource.

Exact steps for others to reproduce the error

launch a render animation with the parameters:
- Render Engine: Cycles
- Feature Set: Supported
- Device: GPU computing.
- Denoise OptiX
- Passes Albedo and Normal
- Output FFmpeg Video
- File Format Matroska
- Video Codec H.254
- Output Quality High Quality
- Ecoding Sepeed Good

Attached .blender and dbug files with the error.

blender_debug_output.txt

Logo_vacas.blend

**System Information** Operating system: Windows-10 Pro Versión 21H2 64 bits OMEN by HP Obelisk Desktop 875-1 Intel(R) Core(TM) i7-9700f cpu 3.00 Hz Ghz RAM : 64.0 GB Graphics card: NVIDIA GeForce RTX 2060/PCIe/SSE2' - '4.5.0 NVIDIA 512.96 [blender_system_info.txt](https://archive.blender.org/developer/F13115405/blender_system_info.txt) **Blender Version** Broken: version: 3.1.2, branch: master, commit date: 2022-03-31 17:40, hash: cc66d1020c3b Worked: It has never worked on this machine. **Short description of error** When I launch a render Animation, after 3 frames of rendering, the screen turns black and the machine crashes, it is necessary to restart the server. ``` Error : Unknown error in cuGraphicsUnregisterResource(cu_graphics_resource_) (C:\Users\blender\git\blender-v310\blender.git\intern\cycles\device\cuda\graphics_interop.cpp:36) WARN (gpu.debug): : Software processing fallback in framebuffer pipeline. The framebuffer is not a hardware accelerated resource. ``` **Exact steps for others to reproduce the error** - launch a render animation with the parameters: - Render Engine: Cycles - Feature Set: Supported - Device: GPU computing. - Denoise OptiX - Passes Albedo and Normal - Output FFmpeg Video - File Format Matroska - Video Codec H.254 - Output Quality High Quality - Ecoding Sepeed Good Attached .blender and dbug files with the error. [blender_debug_output.txt](https://archive.blender.org/developer/F13115406/blender_debug_output.txt) [Logo_vacas.blend](https://archive.blender.org/developer/F13115404/Logo_vacas.blend)

Alex Kinematic commented

2022-05-27 21:00:05 +02:00

Added subscriber: @alexkinematic2022

Richard Antalik commented

2022-05-30 05:15:38 +02:00

Added subscriber: @iss

Richard Antalik commented

2022-05-30 05:15:38 +02:00

Can't reproduce this issue on
Operating system: Windows-10-10.0.19041-SP0 64 Bits
Graphics card: NVIDIA GeForce RTX 3060/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 511.65

Please make sure your GPU is not overclocked. If it is, this can lead to issues like this one.

Can't reproduce this issue on Operating system: Windows-10-10.0.19041-SP0 64 Bits Graphics card: NVIDIA GeForce RTX 3060/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 511.65 Please make sure your GPU is not overclocked. If it is, this can lead to issues like this one.

Alex Kinematic commented

2022-05-30 11:12:39 +02:00

H{F13122654}i richard

Thank you very much for responding so quickly.

My computer is a standard HP Omen, it is not overclocked

The card is an RTX 2060 512.96 Controller

I attach information about the system and the card in case it can be of help.

Note:
I apologize if my English is not very good. :-)

H{[F13122654](https://archive.blender.org/developer/F13122654/DxDiag.txt)}i richard Thank you very much for responding so quickly. My computer is a standard HP Omen, it is not overclocked The card is an RTX 2060 512.96 Controller I attach information about the system and the card in case it can be of help. Note: I apologize if my English is not very good. :-)

Richard Antalik commented

2022-06-08 14:22:43 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Richard Antalik commented

2022-06-08 14:22:43 +02:00

Added subscriber: @Blendify

Richard Antalik commented

2022-06-08 14:22:43 +02:00

Thanks for info. Can you check if this happens with alpha build from https://builder.blender.org/download/daily/?

Closest HW we have available is RTX 2070, @Blendify can you reproduce?

Thanks for info. Can you check if this happens with alpha build from https://builder.blender.org/download/daily/? Closest HW we have available is RTX 2070, @Blendify can you reproduce?

Aaron Carlisle commented

2022-06-09 02:26:14 +02:00

Could not reproduce.

Alex Kinematic commented

2022-06-09 08:32:59 +02:00

Hello
I have downloaded version Blender 3.3.30
launched the render and the result is the same.

Hello I have downloaded version Blender 3.3.30 launched the render and the result is the same.

Richard Antalik commented

2022-06-09 17:13:41 +02:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Richard Antalik commented

2022-06-09 17:13:41 +02:00

Thanks for checking, I am out of ideas for this case.

Alex Kinematic commented

2022-06-10 11:20:08 +02:00

Thanks Richard,
To you and the team for the effort

I'm going to try to disable the McAfee -anti virus in case it could influence.

I am going to change the controller, now it is in NVIDIA Studio version 512.96 for the Game

I can do another suicide test I'll try to upgrade the computer to Windows 11 (I have to think about it hahahaha)

Thanks Richard, To you and the team for the effort I'm going to try to disable the McAfee -anti virus in case it could influence. I am going to change the controller, now it is in NVIDIA Studio version 512.96 for the Game I can do another suicide test I'll try to upgrade the computer to Windows 11 (I have to think about it hahahaha)

Pratik Borhade commented

2022-08-04 08:15:45 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2022-08-04 08:15:45 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2022-08-04 08:15:45 +02:00

Hi, thanks for the report. I've not been able to replicate this. Are you still experiencing crash?
Does this happen when you start blender from blender_factory_startup? (located in same directory where blender executable is present)
If your system has crashed then minidump file might have generated too. Could you upload that file after crash? location: C:\Windows\minidump
render output:
optix-1-10.mkv
CUDA-1-10.mkv

Blender version: 3.4.0
Operating system: Windows-10-10.0.22000-SP0 64 Bits
Graphics card: NVIDIA GeForce RTX 3050 Laptop GPU/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 512.78```

Hi, thanks for the report. I've not been able to replicate this. Are you still experiencing crash? Does this happen when you start blender from `blender_factory_startup`? (located in same directory where blender executable is present) If your system has crashed then minidump file might have generated too. Could you upload that file after crash? location: `C:\Windows\minidump` render output: [optix-1-10.mkv](https://archive.blender.org/developer/F13335720/optix-1-10.mkv) [CUDA-1-10.mkv](https://archive.blender.org/developer/F13335719/CUDA-1-10.mkv) - - - ```**System Information** Blender version: 3.4.0 Operating system: Windows-10-10.0.22000-SP0 64 Bits Graphics card: NVIDIA GeForce RTX 3050 Laptop GPU/PCIe/SSE2 NVIDIA Corporation 4.5.0 NVIDIA 512.78```

Alex Kinematic commented

2022-08-04 11:39:15 +02:00

Hi Patrick

First of all, thank you very much for the interest and effort of the team.

Checking my card I have seen that it is an HP Rtx 2060 4 GB. Asking a freaki friend about the HP card (disassembling and passing a test), he commented that they are cards assembled by HP.
When passing the test, he saw that it heats up excessively since it only has one fan and it is possible that it fails.

Yesterday I replaced the card with an MSI 3060 12 GB and Blender works perfectly.

The failure may be due to HP's proprietary architecture or heat.

Thank you so much Patrick!!!!

Hi Patrick First of all, thank you very much for the interest and effort of the team. Checking my card I have seen that it is an HP Rtx 2060 4 GB. Asking a freaki friend about the HP card (disassembling and passing a test), he commented that they are cards assembled by HP. When passing the test, he saw that it heats up excessively since it only has one fan and it is possible that it fails. Yesterday I replaced the card with an MSI 3060 12 GB and Blender works perfectly. The failure may be due to HP's proprietary architecture or heat. Thank you so much Patrick!!!!

Pratik Borhade commented

2022-08-04 15:15:08 +02:00

The failure may be due to HP's proprietary architecture or heat.

Hi, thanks for the update. Hard to tell the exact reason of crash without having access to similar setup.

Yesterday I replaced the card with an MSI 3060 12 GB and Blender works perfectly.

Can we close this task if crash is not replicable in your modified system?

> The failure may be due to HP's proprietary architecture or heat. Hi, thanks for the update. Hard to tell the exact reason of crash without having access to similar setup. > Yesterday I replaced the card with an MSI 3060 12 GB and Blender works perfectly. Can we close this task if crash is not replicable in your modified system?

Alex Kinematic commented

2022-08-05 14:10:18 +02:00

yes, it can be closed, with the new card there is no error.

Pratik Borhade commented

2022-08-05 14:18:43 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2022-08-05 14:18:43 +02:00

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crash Render Cycles GPU computing with NVIDIA GeForce RTX 2060 #98453