Blender 2.92 doesn't start on my system #86418

New Issue

Mugur Popescu · 2021-03-09T10:44:43+01:00

Mugur Popescu commented

2021-03-09 10:44:43 +01:00

System Information
System : Lenovo ThinkStation P330 (desktop)
Monitor: DELL P2720D
Operating system: Windows 10 Pro
Graphics card: NVIDIA Quadro P2000
Processor: Intel Core i7-8700K CPU @ 3.70GHz
Installed memory (RAM): 64.0 GHz

Blender Version
Broken: 2.92, 2.91
Worked: none

Short description of error
When launching the program, the usual DOS prompt appears for 1 second and then disappears (find attached a print screen and blender.crash.txt after a couple of attempts). Blender is not launched, I can't even get to the splash screen.

blender.crash.txt

Thank you,

**System Information** System : Lenovo ThinkStation [P330](https://archive.blender.org/developer/P330.txt) (desktop) Monitor: DELL P2720D Operating system: Windows 10 Pro Graphics card: NVIDIA Quadro [P2000](https://archive.blender.org/developer/P2000.txt) Processor: Intel Core i7-8700K CPU @ 3.70GHz Installed memory (RAM): 64.0 GHz **Blender Version** Broken: 2.92, 2.91 Worked: none **Short description of error** When launching the program, the usual DOS prompt appears for 1 second and then disappears (find attached a print screen and blender.crash.txt after a couple of attempts). Blender is not launched, I can't even get to the splash screen. [blender.crash.txt](https://archive.blender.org/developer/F9880798/blender.crash.txt) ![Dos_Prompt_Crash_2.92.jpg](https://archive.blender.org/developer/F9880801/Dos_Prompt_Crash_2.92.jpg) Thank you,

Mugur Popescu commented

2021-03-09 10:44:43 +01:00

Added subscriber: @MAP

blender-admin commented

2021-03-09 10:44:43 +01:00

#89843 was marked as duplicate of this issue

Falk David commented

2021-03-09 13:05:05 +01:00

Added subscriber: @filedescriptor

Falk David commented

2021-03-09 13:05:05 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Falk David commented

2021-03-09 13:05:05 +01:00

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Mugur Popescu commented

2021-03-09 15:24:15 +01:00

blender_debug_output.txt

blender.crash.txt

No system information...

[blender_debug_output.txt](https://archive.blender.org/developer/F9881261/blender_debug_output.txt) [blender.crash.txt](https://archive.blender.org/developer/F9881271/blender.crash.txt) No system information...

Falk David commented

2021-03-09 20:54:04 +01:00

Changed status from 'Needs User Info' to: 'Needs Triage'

Falk David commented

2021-03-10 10:32:27 +01:00

This comment was removed by @filedescriptor

*This comment was removed by @filedescriptor*

Germano Cavalcante commented

2021-03-11 14:56:31 +01:00

Added subscriber: @mano-wii

Germano Cavalcante commented

2021-03-11 14:56:31 +01:00

This is the third report with a similar problem reported in a short interval.
The others are:

#86216 (EXCEPTION_ACCESS_VIOLATION)
#86441 (v.2.92 Does not open )

They all involve Windows 10 and there is not much information in the log:

Error : EXCEPTION_ACCESS_VIOLATION
Address : 0x0000000000000000
Module :

(My suspicion is that it is the result of a windows update or a bad installation of Blender).

This is the third report with a similar problem reported in a short interval. The others are: - #86216 (EXCEPTION_ACCESS_VIOLATION) - #86441 (v.2.92 Does not open ) They all involve Windows 10 and there is not much information in the log: ``` Error : EXCEPTION_ACCESS_VIOLATION Address : 0x0000000000000000 Module : ``` (My suspicion is that it is the result of a windows update or a bad installation of Blender).

Mugur Popescu commented

2021-03-12 07:14:54 +01:00

Hello,

I've tried several times with versions 2.90, 2.91 and 2.92, installing and uninstalling for a clean reinstallation.
Windows is up to date, graphic card's driver - the same. Other software is running normally.

Thank you,

Hello, I've tried several times with versions 2.90, 2.91 and 2.92, installing and uninstalling for a clean reinstallation. Windows is up to date, graphic card's driver - the same. Other software is running normally. Thank you,

Germano Cavalcante commented

2021-03-12 15:40:30 +01:00

The problem seems to occur in ntdll.dll.
It's rare for ntdll.dll to get corrupted and only cause issues for a few applications, but it's worth a shake, you can test this without having to reinstall windows by using the sfc command .

The problem seems to occur in `ntdll.dll`. It's rare for `ntdll.dll` to get corrupted and only cause issues for a few applications, but it's worth a shake, you can test this without having to reinstall windows by using the [sfc command ](https://support.microsoft.com/en-ca/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system) .

Mugur Popescu commented

2021-03-16 07:27:28 +01:00

Hello guys,

I've tried the SFC command, no errors found, Blender is still not launching, even after reinstalling it.
This PC came with a preinstalled version of Windows 10 pro. Could this be an issue?

Thank you,

Hello guys, I've tried the SFC command, no errors found, Blender is still not launching, even after reinstalling it. This PC came with a preinstalled version of Windows 10 pro. Could this be an issue? Thank you,

Nathan commented

2021-04-11 13:33:30 +02:00

Added subscriber: @mortnr

Nathan commented

2021-04-11 13:33:30 +02:00

Hi. I just installed Blender for the first time and I get the same error. The program will run if I disconnect my docking station, but will not run with the docking station connected. I had the same problem with Matlab yesterday and I had to start it with the -noopengl. I don't know what that means, but i see a fairly common and repeatable error across multiple forums. All answers in all forums suggest graphics driver update but like previous reports, my drivers are up-todate.

Mugur Popescu commented

2021-04-12 07:28:21 +02:00

Hi, the only problem I can see in my case is that Windows was preinstalled, but I can't reinstall it for now because I'm in the middle of a project. However I'll do it a.s.a.p. and I'll come back with results...

Nathan commented

2021-04-12 13:04:23 +02:00

Ok - I found an answer to my issue at least (reference below). I have a Thinkpad P53s and three display adaptors - intel, NVIDA and Dock. I disabled the intel one, and everything works. :)
Maybe give that a try before you re-install windows which is my experience can be a major hassle.

https://blender.stackexchange.com/questions/145672/blender-2-79b-and-rc-2-80-require-opengl32-dll-be-present-before-blender-will

"
I had the same problem. Here is how I solved it.

The PC has two graphics cards: one built-in Intel and one NVIDIA. By default, Windows (10-pro) recognizes and enables both. However, Blender default will work only with one of them. If you happen to use the other one instead, then Blender will close on start up.

Solution: Disable the graphics card which you are not using. Blender will go with the other one. It should work.

(Actually my experience is with Blender 2.90.1. Blender closes/crashes on loading/start up)"

Ok - I found an answer to my issue at least (reference below). I have a Thinkpad P53s and three display adaptors - intel, NVIDA and Dock. I disabled the intel one, and everything works. :) Maybe give that a try before you re-install windows which is my experience can be a major hassle. https://blender.stackexchange.com/questions/145672/blender-2-79b-and-rc-2-80-require-opengl32-dll-be-present-before-blender-will " I had the same problem. Here is how I solved it. The PC has two graphics cards: one built-in Intel and one NVIDIA. By default, Windows (10-pro) recognizes and enables both. However, Blender default will work only with one of them. If you happen to use the other one instead, then Blender will close on start up. Solution: Disable the graphics card which you are not using. Blender will go with the other one. It should work. (Actually my experience is with Blender 2.90.1. Blender closes/crashes on loading/start up)"

Nathan commented

2021-04-12 13:10:53 +02:00

Oh - this also solved my Matlab problem as well. Sweet! I saw some similar issues with Sketchup and some Adobe products too.

Nathan commented

2021-04-13 12:26:20 +02:00

Ok - I think I have a better solution. Download the NVIDIA GeForce experience. This allows you to keep both cards running and set up a custom config for Blender. I found that disabling the intel driver caused some other side effects such as reaper didnt work properly.

This tip from a pro gamer who deals with graphics issues on a regular basis!

Ok - I think I have a better solution. Download the NVIDIA GeForce experience. This allows you to keep both cards running and set up a custom config for Blender. I found that disabling the intel driver caused some other side effects such as reaper didnt work properly. This tip from a pro gamer who deals with graphics issues on a regular basis!

Mugur Popescu commented

2021-04-15 07:23:42 +02:00

It works! I should never think to check this, thank you!!!

(Deleted) commented

2021-06-19 19:03:00 +02:00

(Migrated from localhost:3001)

Added subscriber: @(Deleted)

(Deleted) commented

2021-06-19 19:03:00 +02:00

(Migrated from localhost:3001)

In #86418#1126774, @filedescriptor wrote:
Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

(since my account still hasn't been deleted yet, i though i might as well make use of it)
I ran the same thing fon my system and this is what i got:

blender_debug_output.txt

> In #86418#1126774, @filedescriptor wrote: > Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to make Blender crash again. Once it crashes the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer). > > ![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png) (since my account still hasn't been deleted yet, i though i might as well make use of it) I ran the same thing fon my system and this is what i got: [blender_debug_output.txt](https://archive.blender.org/developer/F10181719/blender_debug_output.txt)

Pratik Borhade commented

2021-07-14 14:18:18 +02:00

Added subscribers: @Griffo, @PratikPB2123

Christian Clavet commented

2021-07-14 14:54:35 +02:00

Added subscriber: @christian-clavet

Christian Clavet commented

2021-07-14 14:54:35 +02:00

The intel integrated is being used as first display by Blender and there not enough video ram to being used. Could you go into your BIOS setting of the laptop and increase it at maximum values (Blender and EEVEE will use a lot of video memory). This should help make it work at startup.

But if you have a dedicated video card, it should be much better to use it instead and disable the integrated display.

The intel integrated is being used as first display by Blender and there not enough video ram to being used. Could you go into your BIOS setting of the laptop and increase it at maximum values (Blender and EEVEE will use a lot of video memory). This should help make it work at startup. But if you have a dedicated video card, it should be much better to use it instead and disable the integrated display.

Robert Guetzkow commented

2021-07-14 18:34:41 +02:00

Added subscriber: @rjg

Robert Guetzkow commented

2021-07-14 18:34:41 +02:00

@christian-clavet Your assessment appears to be incorrect, Intel's integrated GPUs use the system memory. The integrated graphics chip for the i7-8700K is Intel UHD Graphics 630 which can use up to half of the system memory. Additionally, the crash happens at startup when Blender doesn't consume much memory.

https://www.intel.com/content/www/us/en/support/articles/000020962/graphics.html

The problem is likely the same as #72098 and it might be worked around by following the instructions in #78799.

@christian-clavet Your assessment appears to be incorrect, Intel's integrated GPUs use the system memory. The integrated graphics chip for the i7-8700K is Intel UHD Graphics 630 which can use up to half of the system memory. Additionally, the crash happens at startup when Blender doesn't consume much memory. https://www.intel.com/content/www/us/en/support/articles/000020962/graphics.html The problem is likely the same as #72098 and it might be worked around by following the instructions in #78799.

Pratik Borhade commented

2022-03-01 05:07:29 +01:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2022-03-01 05:07:29 +01:00

In #86418#1146679, @MAP wrote:
It works! I should never think to check this, thank you!!!

Hi @MAP , does that mean crash no longer appear for you?
Also, did you check the workaround which @rjg has mentioned? (Selecting Integrated intel GPU for blender.exe)

> In #86418#1146679, @MAP wrote: > It works! I should never think to check this, thank you!!! Hi @MAP , does that mean crash no longer appear for you? Also, did you check the workaround which @rjg has mentioned? (Selecting Integrated intel GPU for blender.exe)

Pratik Borhade commented

2022-03-18 04:36:33 +01:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2022-03-18 04:36:33 +01:00

Pratik Borhade commented

2022-03-18 04:36:33 +01:00

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.

Thanks again for the report. If the problem persists please open a new report with the required information.

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed. Thanks again for the report. If the problem persists please open a new report with the required information.

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Blender 2.92 doesn't start on my system #86418