Blender fails to launch after Windows 10 update #87531

New Issue

Andrew · 2021-04-15T17:21:00+02:00

Andrew commented

2021-04-15 17:21:00 +02:00

System Information
Operating system: Windows 10 Home Edition, version 20H2, OS build 19042.928
Graphics card: NVIDIA GeForce RTX 2070 Max-Q

Blender Version
Broken: 2.91, 2.92
Worked: 2.91 worked fine prior to the Windows update

Short description of error
Crashes and exits instantly upon startup. The only thing that changed from when it was working last, two day ago, (v2.91) was a Windows 10 update. I only use Blender for simple modeling and exporting STLs for 3D printing, so I have no addons installed.

Error : EXCEPTION_ACCESS_VIOLATION
Address: 0X0000000000000000
Module: 
Thread: 0000121c
Writing: C:\Users\<redacted>\AppData\Local\Temp\blender.crash.txt

A lot of Googling tells me the GPU is likely involved in this error. I have spent a couple of hours reading up on similar errors and testing possible solutions, but so far nothing has worked.

Restarting the computer
Deleting the /Roaming config files for Blender
Downloading and installing the latest version of Blender (2.92) - exact same problems
Installing the latest NVIDIA drivers directly through GeForce Experience
Toggling on/off the Hardware Accelerated GPU Scheduling setting (with restarts in between)

Exact steps for others to reproduce the error
This error occurs whenever I try opening Blender.

FWIW, I have a second computer at home that went through the same Windows 10 update, but Blender 2.90 on that machine still works normally after the update. Same Windows edition, but the GPU in that tower is a Sapphire RX 590.

blender.crash.txt

**System Information** Operating system: Windows 10 Home Edition, version 20H2, OS build 19042.928 Graphics card: NVIDIA GeForce RTX 2070 Max-Q **Blender Version** Broken: 2.91, 2.92 Worked: 2.91 worked fine prior to the Windows update **Short description of error** Crashes and exits instantly upon startup. The only thing that changed from when it was working last, two day ago, (v2.91) was a Windows 10 update. I only use Blender for simple modeling and exporting STLs for 3D printing, so I have no addons installed. ``` Error : EXCEPTION_ACCESS_VIOLATION Address: 0X0000000000000000 Module: Thread: 0000121c Writing: C:\Users\<redacted>\AppData\Local\Temp\blender.crash.txt ``` A lot of Googling tells me the GPU is likely involved in this error. I have spent a couple of hours reading up on similar errors and testing possible solutions, but so far nothing has worked. - Restarting the computer - Deleting the /Roaming config files for Blender - Downloading and installing the latest version of Blender (2.92) - exact same problems - Installing the latest NVIDIA drivers directly through GeForce Experience - Toggling on/off the Hardware Accelerated GPU Scheduling setting (with restarts in between) **Exact steps for others to reproduce the error** This error occurs whenever I try opening Blender. FWIW, I have a second computer at home that went through the same Windows 10 update, but Blender 2.90 on that machine still works normally after the update. Same Windows edition, but the GPU in that tower is a Sapphire RX 590. [blender.crash.txt](https://archive.blender.org/developer/F9934875/blender.crash.txt)

Andrew commented

2021-04-15 17:21:00 +02:00

Added subscriber: @Bhuij

Erik Abrahamsson commented

2021-04-15 17:31:13 +02:00

Added subscriber: @erik85

Erik Abrahamsson commented

2021-04-15 17:31:13 +02:00

Can you try the latest build? https://builder.blender.org/download/

Juan José Peña commented

2021-04-15 17:54:29 +02:00

Added subscriber: @catblue44

Juan José Peña commented

2021-04-15 17:54:29 +02:00

I got the same issue updating windows a month ago. ¿Other programs that would use GPU (Games) launch normally? If the answer is no, I made the following:

One solution is to use only Integrated Graphics when running blender, to do this, open the NVDIA Control Panel and go to Manage 3D Settings > Program Settings, there search the blender.exe and select the preferred graphics processor (Integrated Graphics). This will run blender normally but will not use the GPU in the viewport as far I know.
.
Later I realize that my GPU (NVIDIA GeForce 920MX) was not working properly after the windows Update so I tried to update the GPU drivers with the windows update service instead of GeForce Experience. That fixed my problem, and I am not sure if is because the Drivers Version. You can try previous versions drivers Versions for your GPU.

I got the same issue updating windows a month ago. ¿Other programs that would use GPU (Games) launch normally? If the answer is no, I made the following: One solution is to use only Integrated Graphics when running blender, to do this, open the NVDIA Control Panel and go to Manage 3D Settings > Program Settings, there search the blender.exe and select the preferred graphics processor (Integrated Graphics). This will run blender normally but will not use the GPU in the viewport as far I know. . Later I realize that my GPU (NVIDIA GeForce 920MX) was not working properly after the windows Update so I tried to update the GPU drivers with the windows update service instead of GeForce Experience. That fixed my problem, and I am not sure if is because the Drivers Version. You can try previous versions drivers Versions for your GPU.

Andrew commented

2021-04-15 17:59:39 +02:00

May end up needing to try some previous version of the graphics drivers.

Unfortunately, switching Blender's graphics processor to Integrated Graphics inside the NVIDIA Control Panel did not solve the issue.

May end up needing to try some previous version of the graphics drivers. Unfortunately, switching Blender's graphics processor to Integrated Graphics inside the NVIDIA Control Panel did not solve the issue. ![image.png](https://archive.blender.org/developer/F9934930/image.png)

Andrew commented

2021-04-15 19:12:42 +02:00

In #87531#1146944, @erik85 wrote:
Can you try the latest build? https://builder.blender.org/download/

This build had the exact same problem, unfortunately.

> In #87531#1146944, @erik85 wrote: > Can you try the latest build? https://builder.blender.org/download/ This build had the exact same problem, unfortunately.

Andrew commented

2021-04-15 19:52:55 +02:00

Stumbled into a solution - in Control Panel > System > Display > Graphics settings, under Graphics performance preference, I was able to add Blender to set a preference between "performance" and "battery life", which as near as I can tell is really just setting whether a given program uses the GPU or onboard graphics. I set Blender to "Power Saving" using this way, which specifically noted it will run on Intel UHD graphics instead of my RTX 2070 card. Blender now launches and seems to run.

I am not a coder and know very little about the way programs and graphics drivers interact beyond surface-level stuff. But to me, this points to some incompatibility between the way Windows 10 leverages this specific model of GPU (perhaps driver related?) since the latest update, and Blender. Hopefully it can get fixed soon, in the meantime I'll just keep running Blender on the onboard graphics.

Also not 100% sure why setting Blender to run on onboard graphics via the NVIDIA control panel did not work, when doing it in Windows Control panel did.

Stumbled into a solution - in Control Panel > System > Display > Graphics settings, under Graphics performance preference, I was able to add Blender to set a preference between "performance" and "battery life", which as near as I can tell is really just setting whether a given program uses the GPU or onboard graphics. I set Blender to "Power Saving" using this way, which specifically noted it will run on Intel UHD graphics instead of my RTX 2070 card. Blender now launches and seems to run. I am not a coder and know very little about the way programs and graphics drivers interact beyond surface-level stuff. But to me, this points to some incompatibility between the way Windows 10 leverages this specific model of GPU (perhaps driver related?) since the latest update, and Blender. Hopefully it can get fixed soon, in the meantime I'll just keep running Blender on the onboard graphics. Also not 100% sure why setting Blender to run on onboard graphics via the NVIDIA control panel did not work, when doing it in Windows Control panel did.

Juan José Peña commented

2021-04-15 21:40:32 +02:00

Stumbled into a solution - in Control Panel > System > Display > Graphics settings, under Graphics performance preference, I was able to add Blender to set a preference between "performance" and "battery life", which as near as I can tell is really just setting whether a given program uses the GPU or onboard graphics. I set Blender to "Power Saving" using this way, which specifically noted it will run on Intel UHD graphics instead of my RTX 2070 card. Blender now launches and seems to run

I forgot that option on windows, the same solution works in other programs (OBS Black Screen Bug)

> Stumbled into a solution - in Control Panel > System > Display > Graphics settings, under Graphics performance preference, I was able to add Blender to set a preference between "performance" and "battery life", which as near as I can tell is really just setting whether a given program uses the GPU or onboard graphics. I set Blender to "Power Saving" using this way, which specifically noted it will run on Intel UHD graphics instead of my RTX 2070 card. Blender now launches and seems to run I forgot that option on windows, the same solution works in other programs (OBS Black Screen Bug)

Andrew commented

2021-04-15 22:14:24 +02:00

For the record, I definitely had the same problem with Ultimaker Cura 4.8.0 (3D printing slicing software) and was able to resolve it the same way. This indicates to me that this is really a Microsoft problem or an NVIDIA problem. Hopefully something one of them patches soon.

Pratik Borhade commented

2021-06-18 05:01:42 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2021-06-18 05:01:42 +02:00

@Bhuij , any news? It's hard to tell because I can not replicate this.

Pratik Borhade commented

2021-08-05 12:22:54 +02:00

May be similar to #86418 (Blender 2.92 doesn't start on my system)

Crash happens at ntdll.dll which means it is related to the OS. @Bhuij , can you still reproduce the issue?

May be updating the windows or the driver will fix the issue.

May be similar to #86418 (Blender 2.92 doesn't start on my system) Crash happens at ntdll.dll which means it is related to the OS. @Bhuij , can you still reproduce the issue? May be updating the windows or the driver will fix the issue.

Pratik Borhade commented

2021-08-05 12:23:31 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Pratik Borhade commented

2021-08-15 08:52:44 +02:00

Changed status from 'Needs User Info' to: 'Archived'

Pratik Borhade closed this issue

2021-08-15 08:52:44 +02:00

Pratik Borhade commented

2021-08-15 08:52:44 +02:00

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed.

Thanks again for the report. If the problem persists please open a new report with the required information.

No activity for more than a week. As per the tracker policy we assume the issue is gone and can be closed. Thanks again for the report. If the problem persists please open a new report with the required information.

Sign in to join this conversation.

No Label

Download

What's New

Blender Studio

Manual

Developers Blog

Documentation

Benchmark

Blender Conference

Development Fund

One-time Donations

Blender fails to launch after Windows 10 update #87531