Blender closing or glitching out #98106

New Issue

Jake Manduca · 2022-05-13T20:03:34+02:00

Jake Manduca commented

2022-05-13 20:03:34 +02:00

System Information
Operating system: 19043.1645
Graphics card: AMD Ryzen 3 3200G

Blender Version
Broken: 3.1.2
Worked: 3.0.0

Short description of error
App closes sometimes when trying to open files (any files), export objects, clicking UI buttons etc. Often parts of text UI disappear, screen flickers white, monitor freezes for a few minutes, lots of lag. (Tried reverting to previous versions but also failed and had same issues as above)
Exact steps for others to reproduce the error
I don't believe there is any way to reproduce this error as this occured randomly once i updated to 3.1.2.

**System Information** Operating system: 19043.1645 Graphics card: AMD Ryzen 3 3200G **Blender Version** Broken: 3.1.2 Worked: 3.0.0 **Short description of error** App closes sometimes when trying to open files (any files), export objects, clicking UI buttons etc. Often parts of text UI disappear, screen flickers white, monitor freezes for a few minutes, lots of lag. (Tried reverting to previous versions but also failed and had same issues as above) **Exact steps for others to reproduce the error** I don't believe there is any way to reproduce this error as this occured randomly once i updated to 3.1.2.

Jake Manduca commented

2022-05-13 20:03:34 +02:00

Added subscriber: @Jake-Manduca

Cole commented

2022-05-14 12:36:37 +02:00

Added subscriber: @Cole-Marcus

Cole commented

2022-05-14 12:36:37 +02:00

Changed status from 'Needs Triage' to: 'Needs User Info'

Cole commented

2022-05-14 12:36:37 +02:00

Graphics card: AMD Ryzen 3 3200G

AMD Ryzen 3 3200G, to be clear, is a processor.

You can find your graphics card by following the instructions:

Press Windows key + S
Type Device Manager
Click ">" beside Display adapters

Please update the description once you've found your graphics card.
——————————————————————————————————————————————————————————————————————————————————————————————————————————

as this occured randomly once i updated to 3.1.2.

Do you mean, since you've updated to 3.1.2, the issue started to happen with older Blender versions?

> Graphics card: AMD Ryzen 3 3200G **AMD Ryzen 3 3200G**, to be clear, is a processor. You can find your graphics card by following the instructions: 1. Press `Windows key` + `S` 2. Type **Device Manager** 3. Click **">**" beside **Display adapters** Please update the description once you've found your graphics card. —————————————————————————————————————————————————————————————————————————————————————————————————————————— > as this occured randomly once i updated to 3.1.2. Do you mean, since you've updated to 3.1.2, the issue started to happen with older Blender versions?

Jake Manduca commented

2022-05-14 18:44:36 +02:00

AMD Radeon Vega 8 Graphics

Jake Manduca commented

2022-05-15 07:45:59 +02:00

@Cole-Marcus
(Just incase you didn't see my answer unless there was any way to edit messages.

@Cole-Marcus (Just incase you didn't see my answer unless there was any way to edit messages.

Pratik Borhade commented

2022-05-15 19:33:28 +02:00

Added subscriber: @PratikPB2123

Pratik Borhade commented

2022-05-15 19:33:29 +02:00

Hi @Jake-Manduca , please upload log files generated after the crash

Please open Blender's installation directory and double click on the blender_debug_gpu.cmd. This will start Blender in debug mode and create log files. Try to reproduce the
error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them
to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in C:\Users\[your username]\AppData\Local\Temp\[project name].crash.txt (or simply type %TEMP% into the path bar of the Windows Explorer).

Hi @Jake-Manduca , please upload log files generated after the crash > Please open Blender's installation directory and double click on the `blender_debug_gpu.cmd`. This will start Blender in debug mode and create log files. Try to reproduce the > error again. Once it crashes or you close Blender manually the Windows Explorer should open and show you up to two files, a debug log and the system information. Add them > to your bug report by clicking on the upload button as shown in the screenshot below or via drag and drop. Please also upload the crash log located in `C:\Users\[your > username]\AppData\Local\Temp\[project name].crash.txt` (or simply type `%TEMP%` into the path bar of the Windows Explorer).![2019_12_04_upload_icon_developer_blender_org.png](https://archive.blender.org/developer/F8190038/2019_12_04_upload_icon_developer_blender_org.png)

Jake Manduca commented

2022-05-15 20:38:09 +02:00

blender_debug_output.txt
blender_system_info.txt
Cannot upload files crashed file as it gives an upload error (File is 20MB+ so may be the cause).
Also couldn't use another file as it crashed when clicking save

[blender_debug_output.txt](https://archive.blender.org/developer/F13076508/blender_debug_output.txt) [blender_system_info.txt](https://archive.blender.org/developer/F13076509/blender_system_info.txt) Cannot upload files crashed file as it gives an upload error (File is 20MB+ so may be the cause). Also couldn't use another file as it crashed when clicking save

Pratik Borhade commented

2022-05-16 05:23:58 +02:00

Hi, thanks for the information.
Please also upload crash.txt file located at: C:\Users\User\AppData\Local\Temp\blender.crash.txt
Can you try the solution suggested in #95412#1300411

Hi, thanks for the information. Please also upload crash.txt file located at: `C:\Users\User\AppData\Local\Temp\blender.crash.txt` Can you try the solution suggested in #95412#1300411

Jake Manduca commented

2022-05-16 09:11:34 +02:00

blender.crash.txt

[blender.crash.txt](https://archive.blender.org/developer/F13078184/blender.crash.txt)

Pratik Borhade commented

2022-05-17 05:00:37 +02:00

Thanks for the file. Crash occurred at atio6axx.dll which is related to AMD GPU driver.
Did you try the suggested solution?

Thanks for the file. Crash occurred at `atio6axx.dll` which is related to AMD GPU driver. Did you try the suggested solution?

Jake Manduca commented

2022-05-17 16:39:51 +02:00

Hey! Yep, did a full factory reset last night of my drivers and all seems to be working well