Blender won't open #43077

New Issue

Julian Eisel · 2014-12-31T02:11:11+01:00

Pined-Colada commented

2014-12-31 02:11:11 +01:00

(Migrated from localhost:3001)

I am using Windows 8 on my Toshiba laptop

Broken: Blender 2.72

When I click on Blender. the console window appears but it is just blank. then nothing happens. i cant open the program at all

I was working on texture painting a stag for a school project and then my whole computer just froze. After shutting down my laptop and restarting it the problem occured

I am using Windows 8 on my Toshiba laptop Broken: Blender 2.72 When I click on Blender. the console window appears but it is just blank. then nothing happens. i cant open the program at all I was working on texture painting a stag for a school project and then my whole computer just froze. After shutting down my laptop and restarting it the problem occured

Pined-Colada commented

2014-12-31 02:11:11 +01:00

(Migrated from localhost:3001)

Changed status to: 'Open'

Pined-Colada commented

2014-12-31 02:11:11 +01:00

(Migrated from localhost:3001)

Added subscriber: @Pined-Colada

Julian Eisel commented

2014-12-31 03:23:49 +01:00

Added subscriber: @JulianEisel

Julian Eisel commented

2014-12-31 03:23:49 +01:00

Hey there,
Crashes on startup can be caused by a few problems, so let's try a couple of things:

Test with the latest build from Buildbot
Start Blender via command line using --factory-startup (let me know if you need help with that - using google is allowed too, though ;P)
Make sure you're using latest drivers (especially video drivers)
Upload the blender.crash.txt generated by Blender - something like C:\Users\USERNAME\AppData\Local\Temp\blender.crash.txt
Download opengl32.dll from http://download.blender.org/ftp/incoming/softwaregl/ and put it into the same folder as the blender.exe. This will switch blender to fully software opengl mode, avoiding possible issues with driver/configuration.

Thanks for the report @Pined-Colada :)

Hey there, Crashes on startup can be caused by a few problems, so let's try a couple of things: * Test with the latest build from Buildbot * Start Blender via command line using --factory-startup (let me know if you need help with that - using google is allowed too, though ;P) * Make sure you're using latest drivers (especially video drivers) * Upload the blender.crash.txt generated by Blender - something like C:\Users\USERNAME\AppData\Local\Temp\blender.crash.txt * Download opengl32.dll from http://download.blender.org/ftp/incoming/softwaregl/ and put it into the same folder as the blender.exe. This will switch blender to fully software opengl mode, avoiding possible issues with driver/configuration. Thanks for the report @Pined-Colada :)

Pined-Colada commented

2014-12-31 03:38:55 +01:00

(Migrated from localhost:3001)

First of all, Thanks for responding so quickly and also i would like to apologize for my ignorance with computers, this is the first laptop I've ever had to myself and I have very little experience with it.

Alright so I don't know how to do a factory start-up.
I don't know how to check for video drivers
I've searched the files and i didn't find the crash generator
The link you posted shows the message "404 - Not found"

First of all, Thanks for responding so quickly and also i would like to apologize for my ignorance with computers, this is the first laptop I've ever had to myself and I have very little experience with it. Alright so I don't know how to do a factory start-up. I don't know how to check for video drivers I've searched the files and i didn't find the crash generator The link you posted shows the message "404 - Not found"

Julian Eisel commented

2014-12-31 04:23:40 +01:00

let's postpone the factory startup for now, we can still test that later
Just tell me which graphics card you have and I'll give you a link to the correct driver (just google something like "get graphics card info", I'd like to avoid adding links to extraneous sites ;) )
let's postpone that for now, too
sorry, my fault, proper link here

Also something to take care of: On http://www.blender.org/download/ you can see the following note:

If Blender reports an error on startup, please install the Visual C++ 2013 Redistributable Package. Click here.

Have you installed that? If you're not sure, just download it and try to install, it should abort if it's already installed

* let's postpone the factory startup for now, we can still test that later * Just tell me which graphics card you have and I'll give you a link to the correct driver (just google something like "get graphics card info", I'd like to avoid adding links to extraneous sites ;) ) * let's postpone that for now, too * sorry, my fault, proper link [here ](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) Also something to take care of: On http://www.blender.org/download/ you can see the following note: > If Blender reports an error on startup, please install the Visual C++ 2013 Redistributable Package. Click here. Have you installed that? If you're not sure, just download it and try to install, it should abort if it's already installed

Pined-Colada commented

2014-12-31 05:00:02 +01:00

(Migrated from localhost:3001)

Ok, so I tried the rest and it didn't work so this is the graphic cards info

Name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics family
DAC Type: Internal
Device Type: Full display device
Approx. Total memory: 1792 MB
Current Display mode: 1366 x 768 (32 bit) (60 Hz)
Monitor: Generic PnP Monitor

Ok, so I tried the rest and it didn't work so this is the graphic cards info Name: Intel(R) HD Graphics 4000 Manufacturer: Intel Corporation Chip Type: Intel(R) HD Graphics family DAC Type: Internal Device Type: Full display device Approx. Total memory: 1792 MB Current Display mode: 1366 x 768 (32 bit) (60 Hz) Monitor: Generic PnP Monitor

Aaron Carlisle commented

2014-12-31 23:36:07 +01:00

Added subscriber: @Blendify

Aaron Carlisle commented

2014-12-31 23:37:19 +01:00

@pined-colada please don't assign tasks to yourself

Aaron Carlisle commented

2014-12-31 23:38:51 +01:00

Try these links

depending on which computer you have 32 bit and 64 bit use the corresponding file and place it next to blender.exe

Windows 32-bit

http://download.blender.org/ftp/sergey/softwaregl/win32/opengl32.dll

Windows 64-bit

http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll

Try these links depending on which computer you have 32 bit and 64 bit use the corresponding file and place it next to blender.exe Windows 32-bit http://download.blender.org/ftp/sergey/softwaregl/win32/opengl32.dll Windows 64-bit http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll

Aaron Carlisle commented

2015-01-01 16:30:03 +01:00

Also please download these latest drivers depending on you computer

32-bithttps:downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=2434664-bit//

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

Also please download these latest drivers depending on you computer ***32-bit***https:*downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24346***64-bit//** https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

Pined-Colada commented

2015-01-02 22:54:41 +01:00

(Migrated from localhost:3001)

alright i so i downloaded the files and put them in the folder. now what? the program still isn't responding

Aaron Carlisle commented

2015-01-02 23:26:41 +01:00

So you have visual c++
you have the latest build from https://builder.blender.org/download/
you downloaded the Intel Driver
and have tried placing the operate .dll in the blender folder
tried starting blender from the command line (cmd)

If you have not done any of these please try them. If you need any help let us know

So you have visual c++ you have the latest build from https://builder.blender.org/download/ you downloaded the Intel Driver and have tried placing the operate .dll in the blender folder tried starting blender from the command line (cmd) If you have not done any of these please try them. If you need any help let us know

Pined-Colada commented

2015-01-02 23:42:17 +01:00

(Migrated from localhost:3001)

alright so i tried using the command line and I would type "start blender.exe" but then the message. "the system cannot find the file blender.exe" would appear

Aaron Carlisle commented

2015-01-02 23:55:24 +01:00

So you have windows 8 so this is going to be easier.

Go to the folder contain blender.exe
Under file go to command prompt

type blender.exe into cmd
tell us what happens

So you have windows 8 so this is going to be easier. 1. Go to the folder contain blender.exe 2. Under file go to command prompt ![pasted_file](https://archive.blender.org/developer/F134858/pasted_file) 3. type blender.exe into cmd 4. tell us what happens

Pined-Colada commented

2015-01-03 00:14:50 +01:00

(Migrated from localhost:3001)

nothing happened.
Maybe a problem might be that I don't have a file that actually says "blender.exe" even after re-downloading it

![Capture.PNG](https://archive.blender.org/developer/F134862/Capture.PNG) nothing happened. Maybe a problem might be that I don't have a file that actually says "blender.exe" even after re-downloading it

Aaron Carlisle commented

2015-01-03 00:36:14 +01:00

This sound lick it could be python related do you have any python environments set up on your computer?

If you don't know you probably don't

also please try without a fire wall, and other security sowftware and in airplain mode (disconect from wifi)

This sound lick it could be python related do you have any python environments set up on your computer? If you don't know you probably don't also please try without a fire wall, and other security sowftware and in airplain mode (disconect from wifi)

Pined-Colada commented

2015-01-03 00:42:11 +01:00

(Migrated from localhost:3001)

I don't know of any python environments and Blender wasn't listed as a program in the window that lets me run programs without a firewall.
l have downloaded blender but it doesn't seem to show up as program

I don't know of any python environments and Blender wasn't listed as a program in the window that lets me run programs without a firewall. l have downloaded blender but it doesn't seem to show up as program

Aaron Carlisle commented

2015-01-03 01:02:33 +01:00

Alright then let use re cap again

Have you tested with the build bot version of blender
Have you downloaded the drivers

Alright then let use re cap again Have you tested with the build bot version of blender Have you downloaded the drivers

Aaron Carlisle commented

2015-01-03 01:36:17 +01:00

@JulianEisel comments?

Pined-Colada commented

2015-01-03 01:46:19 +01:00

(Migrated from localhost:3001)

Actually I am taking my laptop to geek squad because I noticed that other things aren't working. YouTube can't show videos, Pandora goes haywire when I open it, League of Legends (video game) doesn't open either, none of the Microsoft office programs open either. Browser and other features still work though. So maybe after my laptop is fixed Blender will work again

Aaron Carlisle commented

2015-01-03 01:48:43 +01:00

Changing to normal until computer is fixed

Aaron Carlisle commented

2015-01-03 01:52:22 +01:00

After looking at your first disciption it looks like it could be a virus. Instead of taking it to geek squad try using your default virus protection and this software https://www.malwarebytes.org
This software works really great and it has fixed many of my problems.

After looking at your first disciption it looks like it could be a virus. Instead of taking it to geek squad try using your default virus protection and this software https://www.malwarebytes.org This software works really great and it has fixed many of my problems.

Aaron Carlisle commented

2015-01-03 01:54:11 +01:00

Tell us if you are still taking your computer to geek squad. But I highly recommend tring this first before giving your computer to someone

Pined-Colada commented

2015-01-03 02:30:09 +01:00

(Migrated from localhost:3001)

Yeah, I decided to take it, thanks for the tip though