Can't even run Blender. #44352

New Issue

lam wai shing · 2015-04-11T16:18:40+02:00

lam wai shing commented

2015-04-11 16:18:40 +02:00

This window appear when I try to run Blender.

"Error: EXCEPYION_ACCESS_VIOLATION
Writing: C: \Users\XXX\AppData\Local\Temp\blender.crash.txt"

Tried both installer(64bit) and zip(64bit), but still, unable to run.

System

Wondin7 home premium

Manufacturer: Dell
Model: Inspiron 580s
CPU: Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz 3.19GHz
RAM: 4.00GB (3.80GB available)
System Type: 64 bit

P.S. I am from Hong Kong.

(don't understand) For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine.
(don't understand) Ensure you have no python executable available in your %path% envvar.
(can open "bulidbot") Try the latest build from our buildbot.
(don't understand) Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
(don't understand) Try to place this dll next to your
(can't find.txt file) attach the .txt file

This window appear when I try to run Blender. "Error: EXCEPYION_ACCESS_VIOLATION Writing: C: \Users\XXX\AppData\Local\Temp\blender.crash.txt" Tried both installer(64bit) and zip(64bit), but still, unable to run. System Wondin7 home premium Manufacturer: Dell Model: Inspiron 580s CPU: Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz 3.19GHz RAM: 4.00GB (3.80GB available) System Type: 64 bit ![123.png](https://archive.blender.org/developer/F161164/123.png) P.S. I am from Hong Kong. (don't understand) For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine. (don't understand) Ensure you have no python executable available in your %path% envvar. (can open "bulidbot") Try the latest build from our buildbot. (don't understand) Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not). (don't understand) Try to place this dll next to your (can't find.txt file) attach the .txt file

lam wai shing commented

2015-04-11 16:18:40 +02:00

Changed status to: 'Open'

lam wai shing commented

2015-04-11 16:18:40 +02:00

Added subscriber: @leolam3

David Schrott commented

2015-04-11 19:38:30 +02:00

Added subscriber: @thelasthope

David Schrott commented

2015-04-11 19:38:30 +02:00

Please fill out the whole online form (System Information, Blender Version) and maybe attach the .txt file.
Without these Information’s the developer are not able to fix this "bug".

A similar bug report was reported yesterday (#44334). The advices from the developers on the similar bug report were:

Please:

  Ensure both your OS and drivers are fully up-to-date.
  For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine.
  Ensure your GPU driver supports at least OpenGL 1.4.
  Ensure you have installed MSVC2013 redistributable package (http://www.microsoft.com/en-us/download/details.aspx?id=40784).
  Try to disable any running antivirus.
  Ensure you have no python executable available in your %path% envvar.
  Try to re-download and re-install Blender.
  Try the latest build from our buildbot.
  Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
  Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).```

Please fill out the whole online form (System Information, Blender Version) and maybe attach the .txt file. Without these Information’s the developer are not able to fix this "bug". A similar bug report was reported yesterday (#44334). The advices from the developers on the similar bug report were: Please: ``` Ensure both your OS and drivers are fully up-to-date. For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine. Ensure your GPU driver supports at least OpenGL 1.4. Ensure you have installed MSVC2013 redistributable package (http://www.microsoft.com/en-us/download/details.aspx?id=40784). Try to disable any running antivirus. Ensure you have no python executable available in your %path% envvar. Try to re-download and re-install Blender. Try the latest build from our buildbot. Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not). Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).``` ```

Aaron Carlisle commented

2015-04-11 20:33:40 +02:00

Added subscriber: @Blendify

Aaron Carlisle commented

2015-04-11 20:33:40 +02:00

Please:

Ensure both your OS and drivers are fully up-to-date.
For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine.
Ensure your GPU driver supports at least OpenGL 1.4.
Ensure you have installed MSVC2013 redistributable package (http://www.microsoft.com/en-us/download/details.aspx?id=40784).
Try to disable any running antivirus.
Ensure you have no python executable available in your %path% envvar.
Try to re-download and re-install Blender.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to place this dll next to your

Please: * Ensure both your OS and drivers are fully up-to-date. * For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine. * Ensure your GPU driver supports at least OpenGL 1.4. * Ensure you have installed MSVC2013 redistributable package (http://www.microsoft.com/en-us/download/details.aspx?id=40784). * Try to disable any running antivirus. * Ensure you have no python executable available in your %path% envvar. * Try to re-download and re-install Blender. * Try the latest build from [our buildbot](https://builder.blender.org/download). * Try to start Blender in factory settings (`--factory-startup` commandline option) (this will ensure whether this is a userpref or addon issue or not). * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your

lam wai shing commented

2015-04-12 12:10:51 +02:00

Removed subscriber: @leolam3

Aaron Carlisle self-assigned this 2015-04-12 17:27:47 +02:00

Aaron Carlisle removed their assignment 2015-04-12 17:29:19 +02:00

Aaron Carlisle commented

2015-04-12 17:43:17 +02:00

ok let us take this one step at a time then could you go to https://builder.blender.org/download/ an download widows 7-64-bit and official variation

Then once you download that and extract its contents

Go to http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll (Download will start by itself)

Then place that file in the folder that you extracted the one with the blender.exe file

run blender it might be slow but thats ok

ok let us take this one step at a time then could you go to https://builder.blender.org/download/ an download widows 7-64-bit and official variation Then once you download that and extract its contents Go to http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll (Download will start by itself) Then place that file in the folder that you extracted the one with the blender.exe file run blender it might be slow but thats ok

Aaron Carlisle self-assigned this 2015-04-12 17:43:39 +02:00

Aaron Carlisle removed their assignment 2015-04-12 17:44:06 +02:00

lam wai shing commented

2015-04-13 11:36:12 +02:00

Added subscriber: @leolam3

lam wai shing commented

2015-04-13 11:36:12 +02:00

I DID IT!!!!!!
THANK YOU VERY MUCH!!!

I DID IT!!!!!! THANK YOU VERY MUCH!!!

Aaron Carlisle commented

2015-04-13 19:24:35 +02:00

Changed status from 'Open' to: 'Archived'

Aaron Carlisle closed this issue

2015-04-13 19:24:35 +02:00

Aaron Carlisle self-assigned this 2015-04-13 19:24:35 +02:00

Aaron Carlisle commented

2015-04-13 19:24:35 +02:00

did the dll fix it if so i would go the intel download page and find a video driver for your card

Julian Eisel commented

2015-04-13 19:28:19 +02:00

Added subscribers: @Psy-Fi, @JulianEisel

Julian Eisel commented

2015-04-13 19:28:19 +02:00

@leolam3, note that this dll isn't a real solution as it causes a big slowdown, this is just for testing purposes. But as @Blendify said, this indeed might be a typical intel driver issue.

@leolam3, note that this dll isn't a real solution as it causes a **big** slowdown, this is just for testing purposes. But as @Blendify said, this indeed might be a typical intel driver issue.

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Can't even run Blender. #44352