User Perferenses Crash #45026

New Issue

Lololo · 2015-06-11T16:42:02+02:00

Lololo commented

2015-06-11 16:42:02 +02:00

System Information
Windows 7 Ultimate Edition, Mobile Intel(R) 965 Express Chipset Family

Blender Version
Blender work

Short description of error

When I open the User preferences, then Blender crashes. And this in all Blender versions

**System Information** Windows 7 Ultimate Edition, Mobile Intel(R) 965 Express Chipset Family **Blender Version** Blender work **Short description of error** When I open the User preferences, then Blender crashes. And this in all Blender versions

Lololo commented

2015-06-11 16:42:02 +02:00

Changed status to: 'Open'

Lololo commented

2015-06-11 16:42:02 +02:00

Added subscriber: @Lololo

Aaron Carlisle self-assigned this 2015-06-11 16:45:24 +02:00

Aaron Carlisle changed title from ~~User Perferenses~~ to User Perferenses Crash

2015-06-11 16:46:14 +02:00

Aaron Carlisle commented

2015-06-11 16:46:44 +02:00

Please:

Ensure both your OS and drivers are fully up-to-date.
For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine.
Ensure your GPU driver supports at least OpenGL 1.4.
Try to disable any running antivirus.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to tweak OGL settings in UserPreferences, System tab.
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Attach here the report generated by Help -> System Info.
Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Please: * Ensure both your OS and drivers are fully up-to-date. * For Windows 7, at least service pack 1 is mandatory, please ensure it is installed on your machine. * Ensure your GPU driver supports at least OpenGL 1.4. * Try to disable any running antivirus. * Try the latest build from [our buildbot](https://builder.blender.org/download). * Try to start Blender in factory settings (`--factory-startup` commandline option) (this will ensure whether this is a userpref or addon issue or not). * Try to tweak OGL settings in UserPreferences, System tab. * Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). * Attach here the report generated by Help -> System Info. * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Aaron Carlisle removed their assignment 2015-06-11 16:47:12 +02:00

Aaron Carlisle commented

2015-06-11 16:47:12 +02:00

Added subscriber: @Blendify

Lololo commented

2015-06-11 20:36:14 +02:00

I found method - simply open User Prefereses inside Blender!

Julian Eisel commented

2015-06-12 08:36:33 +02:00

Added subscriber: @JulianEisel

Julian Eisel commented

2015-06-12 08:36:33 +02:00

@Lololo, this may be a good workaround, but unfortunately this isn't a real solution for us. You could help us by following the steps mentioned above (which may look complicated at a first glance but if you go through them one by one they are in fact quite easy to check).
These steps show us if we have a possible bug in Blender or somewhere else, so you'd do the entire community a favor ;)

@Lololo, this may be a good workaround, but unfortunately this isn't a real solution for us. You could help us by following the steps mentioned above (which may look complicated at a first glance but if you go through them one by one they are in fact quite easy to check). These steps show us if we have a possible bug in Blender or somewhere else, so you'd do the entire community a favor ;)

mathieu menuet commented

2015-06-17 09:59:12 +02:00

Added subscriber: @bliblubli

mathieu menuet commented

2015-06-17 09:59:12 +02:00

It will not help a lot, but I also had one crash with 2.75RC1 opening the user preferences. Sadly, I can't reproduce it reliably. I have latest catalyst driver also on win7 x64 SP1 with all updates. As it's another brand and thus another driver, it certainly doesn't come from the driver. So at least one information more. Did my best but "random" bugs are hard to catch.