Blender crashes close when trying to open an excercise #49647

New Issue

Tracey · 2016-10-13T14:40:11+02:00

Tracey commented

2016-10-13 14:40:11 +02:00

System Information
Operating system and graphics card http://prntscr.com/ctbucx

Blender Version
Broken: (example: 2.69.7 4b206af, see splash screen) Blender 2.78
Worked: (optional)

Short description of error I have uninstalled and re-installed Blender many times and still can not open the CG Cookie excercise 1. The whole Blender program keeps crashing out. I need help please.

Exact steps for others to reproduce the error
Based on a (as simple as possible) attached .blend file with minimum amount of steps

**System Information** Operating system and graphics card http://prntscr.com/ctbucx **Blender Version** Broken: (example: 2.69.7 4b206af, see splash screen) Blender 2.78 Worked: (optional) **Short description of error** I have uninstalled and re-installed Blender many times and still can not open the CG Cookie excercise 1. The whole Blender program keeps crashing out. I need help please. **Exact steps for others to reproduce the error** Based on a (as simple as possible) attached .blend file with minimum amount of steps

Tracey self-assigned this 2016-10-13 14:40:11 +02:00

Tracey commented

2016-10-13 14:40:11 +02:00

Changed status to: 'Open'

Tracey commented

2016-10-13 14:40:11 +02:00

Added subscriber: @JuicyLilSecrets

Bastien Montagne commented

2016-10-13 15:39:18 +02:00

Added subscriber: @mont29

Tracey was unassigned by Bastien Montagne

2016-10-13 15:39:18 +02:00

Bastien Montagne commented

2016-10-13 15:39:18 +02:00

Please follow our submission template and guidelines and make a complete, valid bug report, with required info, precise description of the issue, precise steps to reproduce it, small and simple .blend and/or other files to do so if needed, etc.

We need complete system spec (including GPU and drivers) writen here, and a file to reproduce the issue…

Please follow our submission template and guidelines and make a complete, valid bug report, with required info, precise description of the issue, precise steps to reproduce it, **small and simple** .blend and/or other files to do so if needed, etc. We need *complete* system spec (including GPU and drivers) *writen* here, and a file to reproduce the issue…

Tracey commented

2016-10-13 16:08:03 +02:00

Hi I tried earlier to report a problem with Blender on my computer to let someone know that it keeps crashing every time I try to open the CG Cookie exercise 1 and I am not really computer savvy enough to locate my GPU and drivers so I tried googling that information which is down below under the print screen links. I am also enclosing the CG Cookie file I have been trying to open. Can someone please help me to understand what I need to do to get Blender to open this file for me? It worked fine until I saved a file and when I went back in to open the file all it does is close out the entire program now so I actually have no clue what to do and its getting a bit frustrating because I am taking the online classes to learn how to use Blender that I pay for monthly from the CG Cookie website. Below are the files i tried to open in blender as well as other information you asked for, I hope this is everything.
mesh-modeling_fundamentals_exercise01.blend

mesh-modeling_09_01_exercise01.mp4

http://prntscr.com/ctcvg7

http://prntscr.com/ctcvrq

Hi I tried earlier to report a problem with Blender on my computer to let someone know that it keeps crashing every time I try to open the CG Cookie exercise 1 and I am not really computer savvy enough to locate my GPU and drivers so I tried googling that information which is down below under the print screen links. I am also enclosing the CG Cookie file I have been trying to open. Can someone please help me to understand what I need to do to get Blender to open this file for me? It worked fine until I saved a file and when I went back in to open the file all it does is close out the entire program now so I actually have no clue what to do and its getting a bit frustrating because I am taking the online classes to learn how to use Blender that I pay for monthly from the CG Cookie website. Below are the files i tried to open in blender as well as other information you asked for, I hope this is everything. [mesh-modeling_fundamentals_exercise01.blend](https://archive.blender.org/developer/F377792/mesh-modeling_fundamentals_exercise01.blend) [mesh-modeling_09_01_exercise01.mp4](https://archive.blender.org/developer/F377781/mesh-modeling_09_01_exercise01.mp4) http://prntscr.com/ctcvg7 http://prntscr.com/ctcvrq

Tracey commented

2016-10-13 16:10:12 +02:00

Not sure if the Blender file came through or not so re-sending it to you again...
mesh-modeling_fundamentals_exercise01.blend

Not sure if the Blender file came through or not so re-sending it to you again... [mesh-modeling_fundamentals_exercise01.blend](https://archive.blender.org/developer/F377794/mesh-modeling_fundamentals_exercise01.blend)

Bastien Montagne commented

2016-10-13 17:49:43 +02:00

Hrmmm… file opens OK here with both current master and 2.78 release…

However, it has been saved with userpreferences window opened, that could be an issue on some windows machines with some drivers…

Please:

Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker).
Try to re-download and re-install Blender.
Try the latest build from our buildbot.
Try to start Blender in factory settings (--factory-startup commandline option) (this will ensure whether this is a userpref or addon issue or not).
Try to tweak OGL settings in UserPreferences, System tab (open it by changing type of e.g. 3DView in main window, not as new window).
Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.).
Attach as text file here the report generated by Help -> System Info (do not paste it directly in comment).
Try to place this dll next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Hrmmm… file opens OK here with both current master and 2.78 release… However, it has been saved with userpreferences window opened, that could be an issue on some windows machines with some drivers… Please: * Ensure both your OS and drivers are fully up-to-date (and use official GPU drivers, not those provided by windows or tablet/laptop maker). * Try to re-download and re-install Blender. * Try the latest build from [our buildbot](https://builder.blender.org/download). * Try to start Blender in factory settings (`--factory-startup` commandline option) (this will ensure whether this is a userpref or addon issue or not). * Try to tweak OGL settings in UserPreferences, System tab (open it by changing type of e.g. 3DView in main window, not as new window). * Try to tweak your GPU driver settings (e.g. try different values between 'performance' and 'quality' if you have such slider, etc.). * **Attach as text file** here the report generated by Help -> System Info (**do not** paste it directly in comment). * Try to place [this dll](http://download.blender.org/ftp/sergey/softwaregl/win64/opengl32.dll) next to your blender.exe (software OGL, will be slow, but will show whether this is a driver issue or not).

Bastien Montagne commented

2016-10-21 17:44:52 +02:00

Changed status from 'Open' to: 'Archived'

Bastien Montagne closed this issue

2016-10-21 17:44:52 +02:00

Bastien Montagne self-assigned this 2016-10-21 17:44:52 +02:00

Bastien Montagne commented

2016-10-21 17:44:52 +02:00

More than a week without reply. Due to the policy of the tracker archiving for until required info/data are provided.

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Blender crashes close when trying to open an excercise #49647