Shift Hotkey not working on XP-Pen Artist 22E Graphics Tablet
Closed, ArchivedPublic

Description

System Information

Windows 10 64 Bit, Intel Core i7-7700HQ @ 2.80 GHz CPU, 64 GB RAM, NVIDIA GeForce GTX 1070

Blender Version

Blender v. 2.78c

Worked: (optional)

Short description of error

On this graphics tablet I assigned SHIFT to one of the hotkeys and unfortunately nothing happens when pressing this hotkey, such as pressing it with the middle mouse button to pan the view. The tablet has 8 hotkeys and I even assigned it to a different ones with no luck. I've assigned CNTRL, ALT, SPACE, TAB, & even combinations of these keys to the hotkeys and they all work except for the SHIFT hotkey. However, SHIFT does indeed work on my laptop's keyboard, just not on the tablet. I've even tried it with a different version of Blender, the recent Blender shadow catcher build, and it still will not work. Restarting my PC didn't help, nor did disabling all of my add-ons. What leads me to think this may be an issue with Blender is that the hotkeys, even the SHIFT hotkey, DO work in other programs, just not in Blender. I even contacted XP-Pen customer service and they were able to successfully use the SHIFT hotkey with the same tablet in the Blender v. 2.78c, and they also suggested that this may be a Blender issue. The funny thing is that I do recall this button working before, and the only thing that comes to mind that might have caused some conflict is that I updated my NVIDIA graphics card drivers. Have you ever heard of graphics card driver updates affecting tablet functionality? Has anyone else had issues with their tablets, Wacom or any other brands, with Blender?

Exact steps for others to reproduce the error

I know this error is impossible to duplicate unless you own or have access to the same tablet, but I was hoping you could give some insight as to what may have caused this issue. Thank you for your time.

Kris

Details

Type
Bug
Campbell Barton (campbellbarton) closed this task as "Archived".EditedMon, May 22, 4:14 PM

Reports like this are likely only able to be resolved by developers with this exact hardware configuration.

Further, Blender is not doing anything exotic to read events, so if some hardware has an error reading a modifier key. It's probably not some bug in Blender's code which works well across most hardware.