Windows MSI installer X64 - Windows closes, "Installer is no longer responding". #52715
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Reference: blender/blender#52715
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System Information
Windows 10 x64. Intel Iris 540.
Blender Version
Broken: 2.79 installer MSI
Worked: 2.78c installer
When running the Windows X64 installer, a window flashes, and then nothing happens for several minutes. Then a dialog is displayed with the "The installer is no longer responding".
I have tried turning off UAC, Running the program compatibility troubleshooter, and re-downloaded multiple times.
Changed status to: 'Open'
Added subscriber: @jaimi
Added subscriber: @LazyDodo
hard to say, couple of things you can try
check for corrupted system files
from the command line enable the logging features of the msi installer
sfc finds no errors in windows system files.
msiexec shows the following threads:
these threads also exist, but are not using any CPU:
Blender.log ends with the following comments:
MSI (c) (C0:F8) [19:50:48:114]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (C0:F8) [19:50:48:114]: Machine policy value 'DisableRollback' is 0
MSI (c) (C0:F8) [19:50:48:114]: User policy value 'DisableRollback' is 0
MSI (c) (C0:F8) [19:50:48:114]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (C0:F8) [19:50:48:117]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (C0:F8) [19:50:48:117]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (C0:58) [20:20:58:618]: RunEngine wait timed out
Installer is no longer responding.
MSI (c) (C0:58) [20:20:58:625]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C0:58) [20:21:03:138]: fFatalExit=true
Verbose logging stopped: 9/12/2017 20:21:03
Hmmz sofar that doesn't seem to point at anything, the only thing wrong is i accidentally said process explorer while i meant process monitor. So give that a try ? (but i have to admit, i'm rapidly running out of ideas here)
Yeah, process monitor shows a whole bunch of registry keys being opened succesfully, except for this one near the beginning.
HKLM\SOFTWARE\Microsoft\CTF\KnownClasses
which doesn't exist (which appears to be "collaborative translation framework", so not something I would have installed) So I think this is likely not an issue.
So, I'm at a loss also. Well, I'll download the Zip, but this bug report is out here if anyone else has the issue and has more to say.
Changed status from 'Open' to: 'Resolved'
Ok - it appears that the installer fails if Windows has a pending update in the background. this is invisible to the end user, however when shutting down you're given the option to install the update, and doing so well then allow you to install blender after restarting.
...urgh... the joys of windows, thanks for reporting what was causing the issue!